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The Eatons: The Rise and Fall of Canada's Royal Family
Rod McQueen Manufacturer: Stoddart ProductGroup: Book Binding: Hardcover ASIN: 0773731202 |
Customer Reviews:
GREAT BOOK!.......2002-06-02
'Are You Being Served?'.......2000-06-02
At `Grace Brothers' the counter clerks were superb, the floor walker was properly pompous but utterly decent, the supervisors clueless and the store owners were totally befuddled but always wonderful. It was fiction, it was funny. Had been set in Canada, it would have been `The Eaton's.'
Instead, this superb book is available. It bears out Marx's observation that all history appears twice, "the first time as tragedy, the second as farce." McQueen has written the tragedy, hopefully some clever Canadian comedian is now writing the comedy.
So, what does a Canadian book about an unknown department store offer American readers? It's the painful story of how a family can totally ruin a revered national institution through their own hubris, arrogance, indifference and plain ignorance. I've seen it happen in some businesses within two generations; the Eaton family was more typical in that it took four generations.
The lesson is that times change. In 1870, when Eaton's was just starting, store goods were sometimes expensive, shoddy and unsuitable and unreliable. Timothy Eaton realized the most important guarantee for a customer was five words, "Goods satisfactory or money refunded." Today, most consumer goods have consistent quality, guarantees are almost automatic and customers look for something different -- price.
It's why Wal-Mart succeeds; its stores are big charmless boxes with indifferent clerks and mass anonymity. But the attraction is a reputation for low prices. It's why Amazon dot com succeeds; the Internet makes it possible to combine low prices with superb service. The four Eaton brothers who ran the chain -- which once had almost 60 percent of Canada's department store sales -- were oblivious to change. They committed the worst sin in business, instead of adapting "they did as Daddy did." The title for the musical comedy of this story will be "How to Go Bankrupt Without Really Trying."
Sure, other stores collapse. Where's Woolworth's these days? Look at Sears. Add up the J.C. Penney balance sheet. In Arizona, the Goldwater stores that funded the political career of Barry Goldwater vanished. This book details, sometimes with agonizing reality, why even a national institution can be reduced to irrelevancy.
One example may suffice. Some years ago, Eaton's stocked a particular item that invariably sold out within days. To solve the problem, the item was dropped because they couldn't keep it on the shelves. Wal-Mart would have ordered more and put it on sale to attract customers; Eaton's was embarrassed by empty shelves. Add up thousands of such petty mistakes by owners who ran Eaton's on the basis of offering customers what they should have instead of what they wanted, and you have the recipe for disaster. McQueen is unsparing in this portrait of self-indulgent arrogance.
Anyone who deals with customers will benefit if they read it on the basis, "Do we do that?" I've seen the Eaton attitude in a dozen or more family businesses, run by owners who have the emphasize "We've got the money to pay the bills" instead of responding to customers' wants. When anything replaces customer satisfaction, the business is headed for decline.
Eaton's did it, going from the most revered department store in Canada to bankruptcy within a generation. Anyone can do it if they follow Eaton's formula of elitist indifference to customers -- it's not patented. Many people will do it, even without reading this book. Some who want to avoid it will read this book. An old saying nicely expresses its value, "A smart person learns from his mistakes, a wise person learns from the mistakes of others."
A flawed but fascinating book.......2000-04-01
That is the type of hubris Rod McQueen depicts in his book about the rise and fall of Eaton's, Canada's famous chain of department stores. The four brothers who ultimately presided over the store's demise were cut from the same cloth as that long-ago Nicolas.
McQueen's book excels at guiding the reader through the financial sleights of hand performed by the various companies owned by the Eatons while the store itself marched toward its relentless demise. The author does not draw an appealing portrait of the Eatons, and most people would not dispute this depiction. However, his contempt is so blatant it detracts from what should be a more balanced account. He chides Eaton's for being slow to hire French-speaking staff in Quebec, but I lived in Montreal during the 'sixties and I recall that their catalogue order takers spoke English with a thick francophone accent. McQueen correctly shows the family coping with financial woes through excessive staff cutbacks starting in the 'seventies, but he fails to mention that this was a national phenomenon of the day, and applied to The Bay and other large stores as well. Thus began the rise of the small boutique.
Finally, McQueen's thesis about the difficulties of retailing in Canada and of Eaton's in particular is often indisputable. Yet some unflattering latter day comparisons do not seem quite fair. He contrasts a failing Canadian mall in the small free-standing city of Sarnia, Ontario with a thriving one in Troy, Michigan. Troy, although smaller, is close to the large population of metropolitan Detroit. Also, McQueen does not address all the issues. Malls fail everywhere, and not just in Canada. Many American malls near the border depend on Canadian shoppers and they fell on hard times when Canada's dollar did.
The book is, however, well worth the read, especially as it tells the fascinating tale of the beginning of the business in Toronto that was launched by Timothy Eaton in 1869. Parts of the history could do with more fleshing out, yet despite his bias, McQueen does make his case about what happens when a store's owners stop minding the store.
Authors' mean spirited commentary hurts otherwise great book.......1999-01-06
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Tony Gwynn Mr. Padre (Baseball Superstar)
Barry Bloom Manufacturer: Sports Publishing ProductGroup: Book Binding: Paperback ASIN: 1582610495 |
Book Description
When deciding which athletes to profile, our editors take into account not only a player's statistics, but also his character. SPI takes care to select athletes who are known to be community minded and can serve as role models.The biographical material on each athlete covers him from his earliest days to the present.
Customer Reviews:
A good read for children.......2004-01-14
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Hall calls Mr. Padre, courtesy of Mr. Dietz.(Sports)(Tony Gwynn's college coach, Jim Dietz, put the Padre icon on his path to Hall of Fame): An article from: The Register-Guard (Eugene, OR)
Gale Reference Team Manufacturer: Thomson Gale ProductGroup: Book Binding: Digital ASIN: B000UMN3Q6 Release Date: 2007-08-01 |
Book Description
This digital document is an article from The Register-Guard (Eugene, OR), published by Thomson Gale on July 26, 2007. The length of the article is 746 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
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Thanking San Diego's Other Mr. Baseball.(Larry Lucchino to retire from the San Diego Padres)(Brief Article): An article from: San Diego Business Journal
Rick Bell Manufacturer: CBJ, L.P. ProductGroup: Book Binding: Digital ASIN: B0009FD1FW Release Date: 2005-07-28 |
Book Description
This digital document is an article from San Diego Business Journal, published by CBJ, L.P. on August 20, 2001. The length of the article is 514 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
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Our Films Their Films
Satyajit Ray Manufacturer: Hyperion Books ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0786861223 |
Book Description
This book brings together Satyajit Ray's major writings and talks on film making and film makers, and presents them in two sections. 'Our Films' is devoted mainly to his own experiences and contains many interesting anecdotes, but also has observations to offer on trends in Indian films. 'Their Films' deals with some films from abroad that have become landmarks in the history of the cinema from the silent era to the present day.Customer Reviews:
Fantastic Critical Writing From Satyajit Ray.......2006-09-16
Welcome to Ray's World.......2002-03-31
As the name of the book suggests,in the first part ,i.e,in "Our Films", he talks about Indian films and related matters.
The essays here are on different topics ranging from the problems of traditional Indian Cinema to various facets of his work; from his analysis of a few "new wave" films by other contemporary Indian directors to the sights and sounds captured in his diary during the shooting of Aporajito(The Unvanquished)in Benares.
The second part, "Their Films" ,talks mostly about the films of Hollywood,Japan and Italy and Russia.Essays here are more captivating as they portray Ray's meetings with such greats as Renoir and Kurosawa and elaboration on few of their works.
Not to miss are the essays on Hitchcock's biography written by Trauffau,Chaplin's autobiography and a tribute to great John Ford and one on Italian neo-realistic genre.
Ray is completely successful in sharing his love for simple ,realistic, human documentary than craftsmanship in this book.This is a great book-for anybody who appreciates good cinema.
Brilliant essays on creativity and culture.......1998-06-14
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Space, Time, and Perversion: Essays on the Politics of Bodies
E. A. Grosz Manufacturer: Routledge ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0415911370 |
Book Description
Exploring the fields of architecture, philosophy, and queer theory, Grosz shows how feminism and cultural analysis have conceptually stripped bodies of their specificity, their corporeality, and the vestigal traces of their production as bodies. She investigates the work of Michel Foucault, Teresa de Lauretis, Gilles Deleuze, Judith Butler and Alphonso Lingi, considering their work by examining the ways in which the functioning of bodies transforms understandings of space and time, knowledge and desire. Grosz moves toward a radical consideration of bodies and their relationship to transgression and perversity.
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Beautiful Things to Make for Baby
Sunset Manufacturer: Sunset Pub Co ProductGroup: Book Binding: Paperback ASIN: 0376042958 |
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Beautiful Things to Make for Baby
Mark Publishing Manufacturer: J.B. Fairfax Press ProductGroup: Book Binding: Paperback ASIN: 1561970328 |
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Beautiful Things to Make for Baby (Family Circle)
Norma Lane Manufacturer: Sally Milner Publishing Pty Ltd ProductGroup: Book Binding: Hardcover ASIN: 1853912387 |
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Cascading Style Sheets: The Definitive Guide, 2nd Edition
Eric A. Meyer Manufacturer: O'Reilly Media, Inc. ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0596005253 |
Amazon.com
Cascading Style Sheets can put a great deal of control and flexibility into the hands of a Web designer--in theory. In reality, however, varying browser support for CSS1 and lack of CSS2 implementation makes CSS a very tricky topic. Cascading Style Sheets: The Definitive Guide is a comprehensive text that shows how to take advantage of the benefits of CSS while keeping compatibility issues in mind.The book is very upfront about the spotty early browser support for CSS1 and the sluggish adoption of CSS2. However, enthusiasm for the technology spills out of the pages, making a strong case for even the most skeptical reader to give CSS a whirl and count on its future. The text covers CSS1 in impressive depth--not only the syntactical conventions but also more general concepts such as specificity and inheritance. Frequent warnings and tips alert the reader to browser-compatibility pitfalls.
Entire chapters are devoted to topics like units and values, visual formatting and positioning, and the usual text, fonts, and colors. This attention to both detail and architecture helps readers build a well-rounded knowledge of CSS and equips readers for a future of real-world debugging. Cascading Style Sheets honestly explains the reasons for avoiding an in-depth discussion of the still immature CSS2, but covers the general changes over CSS1 in a brief chapter near the end of the book.
When successfully implemented, Cascading Style Sheets result in much more elegant HTML that separates form from function. This fine guide delivers on its promise as an indispensable tool for CSS coders. --Stephen W. Plain
Topics covered:
Book Description
Simply put, Cascading Style Sheets (CSS) is a way to separate a document's structure from its presentation. The benefits of this can be quite profound: CSS allows a much richer document appearance than HTML; CSS saves time--you can create or change the appearance of an entire document in just one place; and its compact file size makes web pages load quickly. Eric Meyer, a member of the CSS&FP Working Group and an internationally known expert on HTML and CSS, tackles the subject with passion and delivers a comprehensive and thorough update to his groundbreaking book. All readers will benefit from both the depth and breadth of his experience and his clear and honest style. Cascading Style Sheets: The Definitive Guide, 2nd Edition is a thorough review of all aspects of CSS2.1 and a comprehensive guide to CSS implementation. The book includes new content on positioning, lists and generated content, table layout, user interface, paged media, and more. It explores in detail each individual CSS property and how it interacts with other properties, and shows how to avoid common mistakes in interpretation. If you're ready to take the next step with your HTML coding and incorporate CSS or are already a CSS code warrior, you'll find Cascading Style Sheets: The Definitive Guide, 2nd Edition is the book you've been craving.Customer Reviews:
More than one edition of this book.......2007-09-04
A reference book, not a how-to.......2007-06-16
from Eric Myer (the man!) comes a must-have for anyone using CSS.......2007-03-30
was a great book a couple of years ago.......2007-01-17
Good, thorough step-by-step guide.......2007-01-07
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Looking for Lost Bird: A Jewish Woman Discovers Her Navajo Roots
Yvette Melanson , and Claire Safran Manufacturer: Harper Perennial ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0380795531 Release Date: 2000-01-05 |
Book Description
In this haunting memoir, Yvette Melanson tells of being raised to believe that she was white and Jewish. At age forty-three, she learned that she was a "Lost Bird," a Navajo child taken against her family's wishes, and that her grieving birth mother had never stopped looking for her until the day she died. In this haunting memoir, Yvette Melanson tells of being raised to believe that she was white and Jewish. At age forty-three, she learned that she was a "Lost Bird," a Navajo child taken against her family's wishes, and that her grieving birth mother had never stopped looking for her until the day she died.
Customer Reviews:
Book in excellent condition.......2005-09-26
Fascinating, an unbelieveable, yet entirely credible story............... .......2005-09-16
Lost Bird - A lesson in Navajo Culture.......2005-02-15
Looking for Lost Bird: A Review.......2004-03-06
Looking For Lost Bird is a true story that is disturbing yet compelling. A Native American Navajo Indian woman gives birth on her reservation home in Arizona to twins, a girl and a boy. During their infancy, both children get sick. The mother takes the children to the nearest local hospital for a diagnosis.
Hospital staff members instruct her that they will need to keep the two children over night for observations. When the mother returns the next day, the children are gone. The hospital has no record that they were ever admitted.
The kidnapped infant children are each adopted in Florida by two different families. One of the families is a young Jewish couple that lives in a New York City suburb. Looking for Lost Bird is the story of the Navajo girl, Yvette Melanson, who is raised in that Jewish household.
As an adult, Melanson discovers her Navajo origins and searches for her family roots. She finds her family (minus her mother, who died of a broken heart grieving for two lost children) still living on the Navajo reservation in which she was born. At the age of forty-three, Melanson decides first to visit her birth family in Arizona, then to move there permanently with her husband and two children.
While adjusting to the reservation, Melanson learns and begins practicing the religion, culture, and way of life of her birth family. In this process, she abandons many of the Jewish cultural practices (but not necessarily Jewish values) in which she was raised.
Melanson's Jewish parents (particularly her mother) provide a loving and caring environment for their daughter. In Yvette's recollection of how she was raised, their warts do surface, particularly the shortcomings of her father. After her mother becomes ill and eventually dies during her teen years, the father changes into a different, less appealing character.
Melanson never reveals whether her Jewish parents knew about her Navajo origins. The reader is left to speculate whether the knowledge, if known by her Jewish parents that she was stolen from a Native American Indian family would have impacted their decision to adopt.
What is surprising in the telling of this life story is the absence of any form of anti-Semitism by the author. When Melanson writes critically about her mother and father, she writes about them as individuals. She does not associate her criticism of them with Judaism as a faith tradition.
On the reservation, when she begins taking on Native American Indian ways, Melanson naturally compares Navajo culture to Judaism. In this comparison, Melanson writes with respect, affection, and even admiration about the religious tradition in which she was raised.
Melanson tells her life story (with the help of Claire Safron) with compassion, humor, and eloquence.
I recently led a book club at my synagogue. A member of the club recommended that I read Looking for Lost Bird. After reading it, we immediately decided to include Looking for Lost Bird one of our featured selections. The book provides a great opportunity to learn about Navajo culture and to see how it compares to Judaism as a religious tradition. The book is also a true gift for adopted individuals, particularly native American Indians, seeking to uncover their past.
Elliot Fein teaches Jewish Studies in the Tarbut V'Torah School in Irvine.
Wonderful story about loved ones being reunited!.......2001-05-17
Aunt Betty, Yvette's biological mother lived a very brave life as she longed and searched everyday of her life wanting to be reunited with her twins. May God bless her soul.
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Looking For Lost Bird - A Jewish Woman Discovers Her Navajo Roots
Yvette with Safran, Claire Melanson Manufacturer: Bard / Avon Books ProductGroup: Book Binding: Hardcover ASIN: B000RISY3K |
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The Melungeons: The Resurrection of a Proud People : An Untold Story of Ethnic Cleansing in America
N. Brent Kennedy , and Robyn Vaughan Kennedy Manufacturer: Mercer University Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0865545162 |
Book Description
As early as 1654, English and French explorers in the southern Appalachians reported seeing dark-skinned, brown- and blue-eyed, and European-featured people speaking broken Elizabethan English, living in cabins, tilling the land, smelting silver, practicing Christianity, and most perplexing of all, claiming to be "Portyghee." Declared "free persons of color" in the late 1700s by the English and Scotch-Irish immigrants, the Melungeons, as they were known, were driven off their lands and denied voting rights, education, and the right to judicial process. The law was enforced mercilessly and sometimes violently in the resoundingly successful effort to totally disenfranchise these earliest American settlers.These Melungeons were a remarkable people caught up in a nightmare not of their own making. Perhaps history can finally amend itself and belatedly recognize the incredible achievement of these brave and lonely people, who were among the earliest American pioneers, and bring at long last an end to the Inquisition. The Melungeons: The Resurrection of a Proud People by N. Brent Kennedy and Robyn Vaughan Kennedy is their story.
Customer Reviews:
The Melungeons/Kennedy.......2007-09-07
A very important work.......2007-08-30
Not academic in any way.......2007-08-25
Rubbish.......2007-05-13
Fascinating!.......2003-04-01
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The Melungeons: The Resurrection of a Proud People An Untold Story of Ethnic Cleansing in America
N. Brent; Kennedy, Robyn Vaughan Kennedy Manufacturer: Mercer Univ Press ProductGroup: Book Binding: Hardcover ASIN: B000MBVJRA |
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Li: Dynamic Form in Nature (Wooden Books)
David Wade Manufacturer: Walker & Company ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0802714102 |
Book Description
Customer Reviews:
A short account of forms in nature........2007-01-06
I love this book!.......2006-02-25
Nature's Artistic Technology.......2003-06-26
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LI Formas Dinamicas En La Naturaleza/ LI Dynamic Form in Nature (La Aventura De La Ciencia)
David Wade Manufacturer: Oniro ProductGroup: Book Binding: Paperback ASIN: 8497542169 |
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LI (Dynamic Form in Nature)
David Wade Manufacturer: Walker & Company ProductGroup: Book Binding: Paperback ASIN: B000KD1F24 |
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The Process of Business/Environmental Collaborations: Partnering for Sustainability
Alissa J. Stern , and Tim Hicks Manufacturer: Quorum Books ProductGroup: Book Binding: Hardcover Similar Items: ASIN: 1567202926 |
Book Description
Confrontation may be one way of settling environmental disputes but is there another, perhaps better, way? Stern and Hicks say yes--through the process of collaboration. They give executives the practical skills to create and sustain collaborations with environmentalists of all kinds, and environmentalists another way to work with corporations, not as foes but as partners. The book is unique in that it does not demand governmental intervention but puts faith in the disputants themselves to reach amicable, mutually agreeable solutions. Stern and Hicks give practical, tested advice from other dispute resolution professionals, as well as from their own experience, and organize it in a way that enables decision makers and leaders on both sides to understand and cope with the difficulties they will encounter during the course of a collaboration. Well written and illustrated with real world case studies, the book will come as a welcome relief to corporate decision makers, and as an eye-opening, hope-creating surprise for environmentalists of all persuasions. Stern and Hicks focus on two key issues: whether to collaborate and how to collaborate. They present five in-depth case studies to highlight the challenges and strategies throughout their book. Among the latter are strategies for gaining internal support for proposed collaborations, and ways to identify and enlist the participation of key parties and other organizations with interest in the negotiations. Chapter 5 looks at ways to develop constructive partnerships by drafting ground rules. Chapter 6 shows how to develop a strategic plan for collaborations. In Chapter 7 the authors analyze some of the many process challenges that parties in collaborative negotiations may face and present methods for dealing with them. Chapter 8 evaluates substantive challenges that may arise during the course of a collaboration; Chapter 9 stresses the importance and methods of documenting agreements once reached. Chapter 10 gives strategies for enlisting the help of outside organizations, including government and media, and Chapter 11, how and when to get help from mediators and technical experts. The book concludes with methods to evaluate a collaboration and a discussion of the importance of ongoing evaluation throughout the collaborative process.Customer Reviews:
A practical guide for either side.......2000-07-30
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