Customer Service in Communication: Achieving and Measuring
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    		Customer Service in Communication: Achieving and Measuring
    Ed Robertson
    Manufacturer: International Assoc. of Business Communicators
    ProductGroup: Book
    Binding: Hardcover

    GeneralGeneral | Business Life | Business & Investing | Subjects | Books
    GeneralGeneral | Business & Investing | Subjects | Books
    ASIN: 1888015152
    Customer service in communication: Achieving and measuring outstanding results (Strategic communicator series)
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      		Customer service in communication: Achieving and measuring outstanding results (Strategic communicator series)
      Ed Robertson
      Manufacturer: IABC
      ProductGroup: Book
      Binding: Unknown Binding
      ASIN: B0006SC464

      Banker's guide to the 1986 comprehensive general liability revisions
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        		Banker's guide to the 1986 comprehensive general liability revisions
        Jack P Gibson
        Manufacturer: American Bankers Association
        ProductGroup: Book
        Binding: Unknown Binding

        Private LawPrivate Law | Law | Subjects | Books
        ASIN: B0006YV0RM
        A Comprehensive Guide to Bank Insurance
        Average customer rating: 5 out of 5 stars
        • Should be compulsory reading ...
        		 A Comprehensive Guide to Bank Insurance
        Michael D. White
        Manufacturer: Natl Underwriter Co
        ProductGroup: Book
        Binding: Hardcover

        GeneralGeneral | Business & Investing | Subjects | Books
        GeneralGeneral | Insurance | Industries & Professions | Business & Investing | Subjects | Books
        HealthHealth | Insurance | Industries & Professions | Business & Investing | Subjects | Books
        GeneralGeneral | Finance | Accounting & Finance | Professional & Technical | Subjects | Books
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        ASIN: 0872182339

        Customer Reviews:

        5 out of 5 stars Should be compulsory reading ..........2002-12-12

        Review from the Journal of Financial Service Professionals [Vol. LIII, No. 4 (July 1999)] by: John S. Bickley, Emeritus Frank Park Sanford Chair of Insurance, The University of Alabama.

        In preparation for a review of Michael White's A Comprehensive Guide to Bank Insurance, it seemed appropriate to pose a series of questions that would be expected to be answered in this pioneer work. It is satisfying to note that all questions raised were considered. It thus seems obvious that this comprehensive volume should be compulsory reading for both bankers and insurance executives who are considering a joint effort to expand their operations and profits.
        The arguments for the entry of banks into the insurance arena are really quite simple. Banks need to distribute insurance products to strengthen their competitive position. And insurers need banks as an outlet for their products. The difficulties of supporting the traditional agency system of life insurance dictate the development of new distribution channels.
        There are many difficulties to be overcome in achieving a successful entry into insurance marketing by banks. It is clear that considerable study and dedication are required to follow the steps mapped out to implement such a policy. Careful attention is given in the book to the issues that must be resolved, and a comprehensive blueprint is laid out to achieve a successful entry into insurance.
        This book is not simply a how-to-do-it publication, as the procedures presented are rooted both in theory and practice. Conclusions are founded upon a large number of studies and on an examination of specific cases that are germane to the issue at hand. The recommendations offered are based on strong theoretical planks, as well as on a variety of case studies.
        Any student of banking would find much of value in this volume whether entry into insurance is being considered or not. The summary of the problems banks face if they continue with long-held practices makes it clear that the industry has deep-rooted problems that need to be addressed.
        Their role as a depository has been challenged severely by such services as Merrill Lynch's cash management account and by money market mutual funds. On the asset side of their balance sheets, there has been an erosion caused by competition from the securities market. The share of credit supplied by banks has slipped from 66 to 44 percent in the past two decades.
        The in-depth review of the marketing problems of life insurers documents how companies have failed to expand their sales commensurate with the growth of the market. The industry's agency force is declining rapidly, the number of uninsured and under-insured individuals is growing, and the productivity and service offered by the agency force is declining. Those responsible for the health of their companies are searching for alternative distribution systems. One such is bank insurance.
        The major problem in confronting the question of a bank's involvement in insurance relates to federal and state laws and regulations, as well as to court rulings. A wide variety of measures have been enacted which, in essence, permit banks to participate in insurance distribution in one way or another. The author does a masterful job of documenting the restraints and opportunities that have existed for sometime now. As bankers contemplate insurance marketing, they can find answers in this book on a variety of legal problems in the entry process and in the on-going management of this form of service to the public. This is considered of such importance that a large portion of this volume is devoted to this subject. It is hard to see how such a meaningful review could be done in less space.
        Chapter nine is rather unique in that it takes the reader through a case involving a medium-sized bank that is considering entry into life insurance distribution. The guidelines, which are enunciated, will serve well any bank seeking similar goals. Insurance agents and companies similarly can benefit from the lessons offered. The analysis is a detailed one. It indicates the kind of factual data that must be secured and studied before a decision is made to undertake insurance operations. It is a highly practical run-down of a demanding decision-making exercise. It is encouraging to note that estimates are based always on a "worst-case" scenario. Economic assessments are uncertain at best, so this is no place for undue optimism.
        This book is not designed for casual reading. Much factual information is presented in tabular form. The layout of the text, with its frequent headings, makes it easy to see the parameters of each topic. The appendices are especially useful for persons seriously considering a marriage of banking and insurance. Legal citations are helpful in considering the authority of banks in this field. The listing of names and addresses of banking and insurance regulators, trade associations, education and training organizations, publications, and statistical services facilitate action on the issues involved. A comprehensive listing of abbreviations in common usage is of value.
        In summary, the book answers the most significant questions those contemplating bank entry into insurance should ask. It shows why banks should undertake insurance operations, why there is a ready market for such services, why there is a potential for profit, what must be done to assure success, and what might be the relationship with the traditional insurance business. Finally, it makes clear the legal and regulatory framework within which banks must operate.

        The WTO Case Law of 2001: The American Law Institute Reporters' Studies (The American Law Institute Reporters Studies on WTO Law)
        Average customer rating: Not rated
          		The WTO Case Law of 2001: The American Law Institute Reporters' Studies (The American Law Institute Reporters Studies on WTO Law)

          Manufacturer: Cambridge University Press
          ProductGroup: Book
          Binding: Hardcover

          GeneralGeneral | International | Business & Investing | Subjects | Books
          CommercialCommercial | Business | Law | Subjects | Books
          GeneralGeneral | Law | Subjects | Books
          ReferenceReference | Law Practice | Law | Subjects | Books
          GeneralGeneral | International Law | Law | Subjects | Books
          CommercialCommercial | Business | Law | Professional & Technical | Subjects | Books
          GeneralGeneral | Law | Professional & Technical | Subjects | Books
          International LawInternational Law | Law | Professional & Technical | Subjects | Books
          ReferenceReference | Law Practice | Law | Professional & Technical | Subjects | Books
          All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
          ASIN: 052183421X

          Book Description

          The American Law Institute project on WTO Law undertakes yearly analysis of the case law from the adjudicating bodies of the WTO. Reporters' Studies for 2001 cover a wide range of WTO law cases, whose coverage ranges from classic trade in goods issues to intellectual property protection. Each case is evaluated jointly by an economist and a lawyer. Studies do not cover all issues discussed in a case, but seek to isolate the procedural and substantive elements that form the "core" of the dispute.

          The Preservation of Historic Architecture: The U.S. Government's Official Guidelines for Preserving Historic Homes
          Average customer rating: 4.5 out of 5 stars
          • Detailed Explanations and Illustrations
          • If you need technical info, this book is for you!
          		 The Preservation of Historic Architecture: The U.S. Government's Official Guidelines for Preserving Historic Homes
          Department of Interior
          Manufacturer: The Lyons Press
          ProductGroup: Book
          Binding: Paperback

          GeneralGeneral | Architecture | Professional & Technical | Subjects | Books
          Historic PreservationHistoric Preservation | Architecture | Professional & Technical | Subjects | Books
          ReferenceReference | Politics | Nonfiction | Subjects | Books
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          Similar Items:
          1. Historic Preservation: An Introduction to Its History, Principles, and Practice Historic Preservation: An Introduction to Its History, Principles, and Practice
          2. A Richer Heritage: Historic Preservation in the Twenty-First Century A Richer Heritage: Historic Preservation in the Twenty-First Century
          3. Conserving Buildings: Guide to Techniques and Materials, Revised Edition Conserving Buildings: Guide to Techniques and Materials, Revised Edition
          4. Illustrated Dictionary of Architectural Preservation Illustrated Dictionary of Architectural Preservation
          5. Historic Preservation: Project Planning & Estimating Historic Preservation: Project Planning & Estimating

          ASIN: 1592281265

          Book Description

          From removing graffiti in Manhattan to rebuilding a hops barn in Oregon, the National Park Service-a part of the Department of the Interior-has faced just about every problem an old structure can encounter. Here for the first time is a collection of their hardwon know-how and official guidelines, written by the top experts in their respective fields of preservation.

          Forty-two fully illustrated chapters include:

          -- cleaning and waterproof coating for historic masonry
          -- repointing mortar joints
          -- maintaining historic adobe buildings
          -- the dangers of abrasive cleaning
          -- repairing historic wooden windows
          -- rehabilitating historic storefronts
          -- repairing wooden shingles
          -- preserving barns
          -- repairing stucco
          -- using substitute materials on historic building exteriors
          -- mothballing historic buildings
          -- understanding architectural cast iron

          There's even a chapter on repairing vintage signs. Each subject is treated with the utmost care and discusses the safest and most historically accurate repairs. Perhaps just as important as the valuable advice on how to undertake various projects, the guides also give invaluable advice on what not to do-based on years of preservation experience-that can save a homeowner thousands of dollars, hours, and perhaps a priceless piece of architecture. For the student or the professional restorer, THE PRESERVATION OF HISTORIC ARCHITECTURE is the official government text on saving old buildings.

          Customer Reviews:

          4 out of 5 stars Detailed Explanations and Illustrations.......2007-01-12

          Not being familiar with many of the arcane housing construction terms that so many books use, it was refreshing to have a this book go into such detail explaining each area of historic construction touched upon to truly educate interested readers. The only downside being that the book is not a casuaul read - rather it is more of a technical manual.

          5 out of 5 stars If you need technical info, this book is for you!.......2006-02-20

          Well writen and full of info for anyone who works in the field or just loves old buildings.
          1955 Annual Report for the Fiscal Year Ended June 30, etc.: Partnership in Resource Conservation and Development
          Average customer rating: Not rated
            		1955 Annual Report for the Fiscal Year Ended June 30, etc.: Partnership in Resource Conservation and Development
            United States. Department of the Interior
            Manufacturer: Washington: GPO
            ProductGroup: Book
            Binding: Paperback
            ASIN: B000IV0UH4
            Columbia Basin ecosystem management plan: Joint hearing before the Subcommittee on the Department of the Interior and Related Agencies, Committee on Appropriations, ... second session, special hearing (S. hrg)
            Average customer rating: Not rated
              		Columbia Basin ecosystem management plan: Joint hearing before the Subcommittee on the Department of the Interior and Related Agencies, Committee on Appropriations, ... second session, special hearing (S. hrg)
              United States
              Manufacturer: For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office
              ProductGroup: Book
              Binding: Unknown Binding
              ASIN: 0160582547
              Conservation in the Department of the Interior,
              Average customer rating: Not rated
                		Conservation in the Department of the Interior,
                Ray Lyman Wilbur , and William Atherton Du Puy
                Manufacturer: Books for Libraries Press
                ProductGroup: Book
                Binding: Unknown Binding

                GeneralGeneral | Real Estate | Business & Investing | Subjects | Books
                GeneralGeneral | Agricultural Sciences | Professional Science | Professional & Technical | Subjects | Books
                ASIN: 0836968409
                Man...An Endangered Species? US Deptartment of the Interior Conservation Yearbook # 4
                Average customer rating: Not rated
                  		Man...An Endangered Species? US Deptartment of the Interior Conservation Yearbook # 4
                  United States Department of the Interior
                  Manufacturer: United States Department of the Interior
                  ProductGroup: Book
                  Binding: Paperback
                  ASIN: B000K72GY6
                  The Story of Boulder Dam (Conservation Bulletin, No. 9)
                  Average customer rating: Not rated
                    		The Story of Boulder Dam (Conservation Bulletin, No. 9)

                    Manufacturer: U.S. Government Printing Office
                    ProductGroup: Book
                    Binding: Paperback

                    ColoradoColorado | State & Local | United States | Americas | History | Subjects | Books
                    ASIN: B000GPZ92S

                    Product Description

                    early government illustrated tract on newly completed Boulder Dam with dozen pages of questions/answers on project that trivia buffs would love.
                    Third Wave, Conservation Yearbook No. 3
                    Average customer rating: Not rated
                      		Third Wave, Conservation Yearbook No. 3
                      United States Department of the Interior
                      Manufacturer: United States Department of the Interior
                      ProductGroup: Book
                      Binding: Paperback
                      ASIN: B000K71NFE
                      United States Department of the Interior Conservation 39 : A Century of Conservation 1849-1949
                      Average customer rating: Not rated
                        		United States Department of the Interior Conservation 39 : A Century of Conservation 1849-1949
                        U. S. Department of the Interior
                        Manufacturer: U. S. Government Printing Office
                        ProductGroup: Book
                        Binding: Paperback
                        ASIN: B000QXT81I
                        Anteon awarded IT services contract by the Department of the Interior.: An article from: EDP Weekly's IT Monitor
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                          		Anteon awarded IT services contract by the Department of the Interior.: An article from: EDP Weekly's IT Monitor

                          Manufacturer: Millin Publishing, Inc.
                          ProductGroup: Book
                          Binding: Digital

                          NonfictionNonfiction | Subjects | Books | Automotive | Books on CD | Books on Cassette | Crime & Criminals | Current Events | Economics | Education | Foreign Language Nonfiction | Government | Holidays | Law | Philosophy | Politics | Social Sciences | Transportation | True Accounts | Urban Planning & Development | Women's Studies
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                          GeneralGeneral | Nonfiction | HTML | Formats | e-Docs | Formats | Books
                          ASIN: B0008DQZ94
                          Release Date: 2005-06-01

                          Book Description

                          This digital document is an article from EDP Weekly's IT Monitor, published by Millin Publishing, Inc. on July 28, 2003. The length of the article is 316 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                          Citation Details
                          Title: Anteon awarded IT services contract by the Department of the Interior.
                          Publication: EDP Weekly's IT Monitor (Magazine/Journal)
                          Date: July 28, 2003
                          Publisher: Millin Publishing, Inc.
                          Volume: 44 Issue: 29 Page: 8

                          Distributed by Thomson Gale
                          Anteon awarded IT services contract by the Department of the Interior.: An article from: Federal Computer Market Report
                          Average customer rating: Not rated
                            		Anteon awarded IT services contract by the Department of the Interior.: An article from: Federal Computer Market Report

                            Manufacturer: Millin Publishing, Inc.
                            ProductGroup: Book
                            Binding: Digital

                            NonfictionNonfiction | Subjects | Books | Automotive | Books on CD | Books on Cassette | Crime & Criminals | Current Events | Economics | Education | Foreign Language Nonfiction | Government | Holidays | Law | Philosophy | Politics | Social Sciences | Transportation | True Accounts | Urban Planning & Development | Women's Studies
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                            ManagementManagement | Business & Investing | Subjects | e-Docs | Formats | Books
                            GeneralGeneral | Nonfiction | HTML | Formats | e-Docs | Formats | Books
                            ASIN: B0008DQZB2
                            Release Date: 2005-06-01

                            Book Description

                            This digital document is an article from Federal Computer Market Report, published by Millin Publishing, Inc. on July 28, 2003. The length of the article is 316 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                            Citation Details
                            Title: Anteon awarded IT services contract by the Department of the Interior.
                            Publication: Federal Computer Market Report (Newsletter)
                            Date: July 28, 2003
                            Publisher: Millin Publishing, Inc.
                            Volume: 27 Issue: 14 Page: 6

                            Distributed by Thomson Gale

                            The Cell and Molecular Biology of Fish Oogenesis (Monographs in Developmental Biology)
                            Average customer rating: Not rated
                              		The Cell and Molecular Biology of Fish Oogenesis (Monographs in Developmental Biology)
                              Sardul S. Guraya
                              Manufacturer: S. Karger AG (Switzerland)
                              ProductGroup: Book
                              Binding: Hardcover

                              Fish & SharksFish & Sharks | Animals | Biological Sciences | Science | Subjects | Books
                              GeneralGeneral | Biology | Biological Sciences | Science | Subjects | Books
                              Molecular BiologyMolecular Biology | Biology | Biological Sciences | Science | Subjects | Books
                              IchthyologyIchthyology | Zoology | Biological Sciences | Science | Subjects | Books
                              GeneralGeneral | Biology | Biological Sciences | Professional Science | Professional & Technical | Subjects | Books
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                              ASIN: 3805542534

                              Environmental Economics: A Critical Overview (Modules in Environmental Science)
                              Average customer rating: Not rated
                                		Environmental Economics: A Critical Overview (Modules in Environmental Science)
                                Alan Gilpin
                                Manufacturer: Wiley
                                ProductGroup: Book
                                Binding: Paperback

                                Policy & Current EventsPolicy & Current Events | Popular Economics | Business & Investing | Subjects | Books
                                GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                                Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
                                Economic Policy & DevelopmentEconomic Policy & Development | Economics | Business & Investing | Subjects | Books
                                Natural ResourcesNatural Resources | Economics | Business & Investing | Subjects | Books
                                GeneralGeneral | Politics | Nonfiction | Subjects | Books
                                Environmental ScienceEnvironmental Science | Earth Sciences | Science | Subjects | Books
                                GeneralGeneral | Earth Sciences | Science | Subjects | Books
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                                Environmental ScienceEnvironmental Science | Earth Sciences | Professional Science | Professional & Technical | Subjects | Books
                                GeneralGeneral | Earth Sciences | Professional Science | Professional & Technical | Subjects | Books
                                GeographyGeography | Earth Sciences | Professional Science | Professional & Technical | Subjects | Books
                                ASIN: 0471985597

                                Book Description

                                A comprehensive, jargon-free introductory text on the issues, ideas, theories and problems of environmental economics, ideal for both students of economics and those without economic training.
                                Environmental Eeconomics is a fundamental area of environmental studies covering the exploitation, evaluation and conservation of natural resources, and the impact of this on local, regional, national and international economics. This book stresses the links between economic concepts and real world issues and deals with population, natural resources, valuation, environmental regulation, economic instruments, cost-benefit analysis, waste, water resources, air pollution, global warming, biodiversity and world trade.
                                It covers a range of controversial issues and developments and yet is a straight forward introduction to the field,
                                The Northern Tier Pipeline in Washington State: A critical overview
                                Average customer rating: Not rated
                                  		The Northern Tier Pipeline in Washington State: A critical overview
                                  Nancy L Newcomb
                                  Manufacturer: Washington State Legislature?
                                  ProductGroup: Book
                                  Binding: Unknown Binding

                                  Natural ResourcesNatural Resources | Economics | Business & Investing | Subjects | Books
                                  ASIN: B0006YJ88U

                                  Light Is a Messenger: The Life and Science of William Lawrence Bragg
                                  Average customer rating: Not rated
                                    		Light Is a Messenger: The Life and Science of William Lawrence Bragg
                                    Graeme K. Hunter
                                    Manufacturer: Oxford University Press, USA
                                    ProductGroup: Book
                                    Binding: Hardcover

                                    GeneralGeneral | Biographies & Memoirs | Subjects | Books
                                    ScientistsScientists | Professionals & Academics | Biographies & Memoirs | Subjects | Books
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                                    ScienceScience | Qualifying Textbooks - Fall 2007 | Stores | Books
                                    ASIN: 019852921X

                                    Book Description

                                    "Light is a Messenger" is the first biography of William Lawrence Bragg, who was only 25 when he won the 1915 Nobel Prize in Physics - the youngest person ever to win a Nobel Prize. It describes how Bragg discovered the use of X-rays to determine the arrangement of atoms in crystals and his pivotal role in developing this technique to the point that structures of the most complex molecules known to Man - the proteins and nucleic acids - could be solved. Although Bragg's Nobel Prize was for physics, his research profoundly affected chemistry and the new field of molecular biology, of which he became a founding figure. This book explains how these revolutionary scientific events occurred while Bragg struggled to emerge from the shadow of his father, Sir William Bragg, and amidst a career-long rivalry with the brilliant American chemist, Linus Pauling.
                                    Light Is a Messenger. The life and science of William Lawrence Bragg.
                                    Average customer rating: Not rated
                                      		Light Is a Messenger. The life and science of William Lawrence Bragg.
                                      William Lawrence] HUNTER, Graeme K. [Bragg
                                      Manufacturer: Oxford University Press
                                      ProductGroup: Book
                                      Binding: Hardcover
                                      ASIN: B000WGBZ60

                                      The Valor of Francesco D'Amini
                                      Average customer rating: 5 out of 5 stars
                                      • Best Book ever
                                      • superb-heartwrenching
                                      		 The Valor of Francesco D'Amini
                                      Dominic Certo
                                      Manufacturer: Backinprint.com
                                      ProductGroup: Book
                                      Binding: Paperback

                                      ClassicsClassics | General | Literature & Fiction | Subjects | Books
                                      LiteraryLiterary | General | Literature & Fiction | Subjects | Books
                                      Men's AdventureMen's Adventure | Genre Fiction | Literature & Fiction | Subjects | Books
                                      WarWar | Genre Fiction | Literature & Fiction | Subjects | Books
                                      Action & AdventureAction & Adventure | Genre Fiction | Literature & Fiction | Subjects | Books
                                      GeneralGeneral | Mystery & Thrillers | Subjects | Books
                                      ASIN: 0595171850

                                      Book Description

                                      ¡°The Valor of Francesco D¡¯Amini is one of the most popular among some 300 Vietnam novels in our library. It certainly deserves its wide audience.¡±
                                      John Newman, Professor, Special Collections Library, Colorado State University

                                      DARK GREEN, BRIGHT RED
                                      Men lived and grew old and died in a few weeks in Vietnam. A lot of them didn¡¯t live that long. This is the story of one young soldier¡¯s coming of age in hell. What he saw, how he felt, the way he reacted when friends were blasted to bits right in front of him. This is a story of a few men, but it will stand for all of them. War brought out the best and worst in men, the killers and the guys who just wanted to get home. They were there and they fought a merciless enemy, killing to stay alive. This is a brutal, shocking, nightmarish book¡ª one that you will never forget.

                                      Customer Reviews:

                                      5 out of 5 stars Best Book ever.......2006-03-25

                                      It takes you to a place that you don't want to go to. is inspairing, and at the same time it makes you reflect in your own life, i highly recoment this book

                                      5 out of 5 stars superb-heartwrenching.......2001-10-23

                                      One of a kind. Diary, dialogue and moving action take you to a place in a young man's war mixed with confusion, love and self-awareness. Highly Recommend
                                      The Valor of Francesco D'Amini.
                                      Average customer rating: Not rated
                                        		The Valor of Francesco D'Amini.
                                        DOMINIC N.: CERTO
                                        Manufacturer: Manor Books
                                        ProductGroup: Book
                                        Binding: Paperback
                                        ASIN: B000UCNK1O

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                                        2. Dead Ahead: The Web Dilemma and the New Rules of Business
                                        3. Develop Work Priorities
                                        4. Don't Flinch!: Devotions for Competitors
                                        5. Effective media relations: A practical guide for communicators
                                        6. El programa de eficacia personal: Cómo conseguir organizar su trabajo para hacer más en menos tiempo
                                        7. Excel Phenomenon: The Astonishing Success Story of the Fastest-Growing Communications Company -- and What It Means to You
                                        8. Excel Phenomenon: The Astonishing Success Story of the Fastest-Growing Communications Company -- and What It Means to You
                                        9. Fast Cycle Time: How to Align Purpose, Strategy, and Structure for Speed
                                        10. First Hired, Last Fired: How to Make Yourself Indispensable in an Age of Downsizing, Mergers, and Restructuring

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