Wheels Exquisite Level 1 with CD-ROM Practice Set

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Corporate to be used after completion of the accounting cycle for merchandising businesses and cash control. Perpetual inventory.

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Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-and-control management paradigm of top-down decision making has created high costs and poor service quality -- managers are left detached from their employees and remote from their operations. Seddon demonstrates that a change in management thinking, one from decision making based on activity-related measures (such as budgets, standards, and targets) to purpose-related measures (such as putting customers first and improving services) can help managers reconnect with their operations, see the waste caused by the current organization design, and exploit opportunities for improvement.

This book breaks new ground -- it posits that the service industry is fundamentally different from manufacturing and shows how TPS principles must be transformed for application in service organizations. Through extensive case material, it explains the difference between command and control and systems thinking and illustrates how the latter leads to improved service, better revenues, lower costs, and higher staff morale.

Customer Reviews:

New tactic for service firm management explained.......2007-02-15

This brief book offers a lot in a small package. Although the customer-driven systems management strategy that John Seddon outlines is hardly new, he offers a fresh discussion about applying it to service organizations. Although this management tactic has proven itself indisputably, many managers and most organizations will find it radical. The author clearly, concisely illustrates its merits with numerous examples from a range of industries, with particular reference to the successful Toyota Production System. However, Seddon is frank about the kind and degree of opposition that reform will encounter. He also debunks other management systems in light of this approach. We highly recommend this book to all managers with the note that you can only implement its findings if you enjoy the full support of top management.

Excellent book.......2006-01-03

If you are working in the service area and wonder why the service you provide is so bad despite all efforts, read this book.
You will learn how to get reconnected with your customers, create value for them and improve your staff morale and profits.

Book Description

This volume examines one of the key aspects of corporate responsibility: the rights, duties and liabilities of corporate management and of shareholders. It provides an in-depth exposition of the rights, duties and liabilities of shareholders vis-a-vis the company, on the one hand, and shareholders inter parte, on the other. The book has contributions from eminent legal practitioners and scholars from Austria, Belgium, Canada, the Cayman Islands, Denmark, England and Wales, the European Community, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Liechtenstein, New Zealand, Norway, Portugal, Singapore and Malaysia, Sweden, Switzerland and the United States. It is a clear and comprehensively written reference work analysing the corporate law applicable in various countries. It will be a very useful tool for investors, legal practitioners, scholars and members of the public alike.

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Cosmology is an unusual science with an unusual history. This book examines the formative years of modern cosmology from the perspective of its interaction with religious thought. As the first study of its kind, it reveals how closely associated the development of cosmology has been with considerations of a philosophical and religious nature. From nineteenth-century thermodynamics to the pioneering cosmological works of Georges Lemaître and Arthur E Milne, religion has shaped parts of modern cosmological theory. By taking the religious component seriously, a new and richer history of cosmology emerges.

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Theoretical Physics on the Personal Computer is a very successful, novel, easy-to-comprehend, and well-structured text, ideal as an introduction to problem-solving with computers for advanced undergraduate students in physics and applied mathematics. The required Fortran 77 software for this book is included on a floppy disk. It has been designed for the IBM PC/XT, PC/AT, and PS/2, and for compatible computers such as the Siemens PC-D2, etc., but it can also be run on mainframes. The second edition has not only been corrected and updated; with the new software the user can work with Microsoft Fortran (with or without a mathematical coprocessor) or the IBM Profort compiler (with coprocessor).

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unLikely Enemies is a story of three families of friends who planned well for their future and had a clear vision for the Golden Years ahead. So had their grown children. The over-achieving, on-time, invoice-paying parents realize life's lessons of independence and responsibility they taught never took. The adult kids hold their ground and resist leaving the nest. It is when the whirlwind of re-mentoring schemes unravels does this otherwise serious matter spin humorously into an orbit where most parent-child relationships dare not go.

Parents of every stripe--from those who are about to begin a family to those who, at the moment, may be empty nesters will find unLikely Enemies engaging and entertaining. It's a fictional portrayal which illuminates matters of concern to most parents as they, and their children, mature.

unLikely Enemies is a humorous novel for parents who just can't say, NO! . . . but who, nevertheless deserve the last laugh first.

The book will make a wonderful gift for parents of any age whose children are living in this age.

Book Description

Something rare in the study of a period or a subject: a genuinely substantial addition to knowledge, of a kind that will henceforth need to be taken fully into account in any study of the British conduct of the great French Revolutionary and Napoleonic Wars. JOHN EHRMAN A tour de force of research, an essential document for future students of the subject. JOHN LE CARRÃ‰ Elizabeth Sparrow traces the origins of the British secret service to the turbulent aftermath of the French revolution, when Pitt's government, concerned to forestall civil unrest in England, set uppolice surveillance to counteract immigration and sedition. Close study of hitherto unknown Aliens Office documents reveals the expansion of this activity into a foreign secret service, the world of the Scarlet Pimpernel, drawing on an international intelligentsia to infiltrate the French revolutionary government and subsequently, as his domination of Europe seemed ever more certain, Napoleon's military machine. ELIZABETH SPARROW is an independent scholar, author of a number of articles on the early history of the British secret service.

Customer Reviews:

Actually 3 1/2 Stars - Interesting Material/Frustrating Read.......2004-02-03

First off I should say that I could not put this book down (until I would get a headache - from trying to keep all the info in order in my head). It really was very interesting. What was the problem? It was a very frustrating read. The book could have been a 5 star incredible read if it was just organized. Even though the book is broken up into dated sections - she did not keep to the dates and would float back and forth into the past and future. One moment you would read an agent was executed and then 2 pages later she would be talking about him and the prison he was in. One minute she would be discussing 1804 the next 1799. If she had written the book in chronological order it would have been much easier to understand. Also it would have been a lot easier to understand what was going on if she discussed the important battles that were going on at the time. I had to have a book about the Napoleonic War sitting next to me so that I could see what was going on with the armies etc. This book could have been amazing if she brought the agents to life on the page. It was hard to understand what was going on with the agents when she would go back and forth in dates. Hopefully some day someone will take all this information and make a more interesting and understandable book.

Under the Rose..........2001-11-12

There is a dearth of information on the intelligence operations of the Napoleonic period by any belligerent, which is unfortunate as there were many able practitioners of the art during the course of the wars from 1792-1815. The British were persistent and expert, Alexander of Russia understood the uses of treason and subversion, Napoleon, and some of his principal subordinates, Davout, Desaix, and Savary among them, knew the value of intelligence, especially strategic intelligence and how to procure it, and were also expert in the art, Napoleon also being one of the best practitioners of the corollary, counterintelligence.

In this book the author has done yeoman work in assembling information, much of it unpublished before, that traces the development of the British side of the coin, and how they worked against France during the period, and against anyone else who went against or were perceived as subverting the interests of the British crown.

The text itself is difficult to get through and, in my opinion the writing style is somewhat stilted and confusing at times. It should be noted, however, that the subject area is difficult and the cast of characters quite large.

Some of the references used, however, are dubious, in my opinion, when the author ventures outside of her area of expertise. The use of Schom's biography of Napoleon, Thiers' History of the Consulate and Empire, the memoirs of the Duchesse d'Arbantes, and those of Gabriel Ouvrard are not either accurate or helpful and may not give a balanced picture of France under the Consulate and Empire, nor of Napoleon himself.

The adventures of that elusive British sailor, Sir Sidney Smith are well documented and told, and are quite fascinating. The web of intrigue that was Revolutionary France is presented very well, though one has to pay attention carefully with the text to follow the convolutions and aliases of the players in The Great Game.

It would have been helpful, I submit, for more balance in the account. Sometimes the French are portrayed as somewhat helpless, which they definitely were not. It was interesting, however, to read of the English involvement in the murder of Alexander I and of Russo-British intrigues before the invasion of Russia in 1812, which does give credence to the theory that Napoleon's invasion was a pre-emptive strike.

There are minor errors outside of the realm of espionage, the author mentioning Congreve Rockets as being a type of torpedo, which they definitely were not, and that at Friedland in 1807 the French and Russians fought themselves to a standstill, when the Russians were thoroughly defeated, being led into a Napoleonic trap by their commander Benningsen, the decisive French victory here leading to Tilsit.

Overall, this is a very valuable work that is highly recommended for all that are interested in the period. It is full of high adventure, convoluted operations, and much money changing hands. It also demonstrates the lengths to which the British would go to defeat Revolutionary France and Napoleon. This work belongs on every Napoleonic bookshelf.

Interesting though sometimes VERY dry........2001-08-31

What subject interests us more than the underground world of the Spy? And the British "secret service" has brought us the fictional James Bond, so the image we have when we think of the Brit's contribution to the world of espionage is the elusive 007. This book shows us the true world of spies during the turbulent years of 1792-1815.
Though the book is often very dry and the subject is complex, anyone with a serious interest in the material will probably enjoy it. I know that I've bookmarked several sections to review for research in the future.

No wonder they keep this stuff secret.......2000-03-19

I did enjoy this book - but it is not one I found easy to read. Even with Elizabeth Sparrow's relatively easy style it is difficult at times to unravel the complex relationships and payments - double crosses and so on. The world of subterfuge is a truly murky place.

The book is well set out though and the topic is utterly fascinating. So while I found it difficult to untangle the threads I found the subject compelling.

She has made the divisions in sections and chapters well, so while you can read the book from start to finish for a complete overview - if you have a specific interest in a time period or place it is easy to pick up and read for that period - which is really what I ended up doing.

Perhaps only giving 4 stars is underselling the book because the topic is difficult and Sparrow does do a great job making sense of it. A very impressive job actually - it just didn't grab me by the throat the way some other books do.

I would definitely recommend this book for those with an interest in the British History in this period or for people with an interest in the Napoleonic Wars. Or maybe for people who just want to know how to be sly and cunning - there are some great tips!

A stunning new assessment of a very murky subject.......2000-02-09

It might be thought that effective espionage has only existed in the 20th century, but as the British Director of Military Operations, James Edmonds, commented in 1908, the military successes of Napoleon and Wellington "were largely due to carefully elaborated spy systems". Napoleon himself is reputed to have said that a spy in the right place was worth 40,000 men, although his famous spy Schulmeister was only ever rewarded with plenty of money and not the Legion d'Honneur he reputedly craved. On the other side of the coin, the French would regularly attribute their setbacks to "English gold". The authoress tells the story of the operations run by the British during the Revolutionary and Napoleonic Wars. Begun by the Aliens Office to control French agitators among the émigrés fleeing Revolutionary France, under Wickham the networks expanded into a system capable of both gathering vital military and political intelligence, while channelling money to the Continental Allies. It should be more accurately described as the activities of both the British and French, as the various French factions and leaders jockey for position backed by Britain. Virtually anyone of any consequence is included, plus unsavoury characters and throughout the story, the shadowy and cunning Joseph Fouche lives a charmed life, keeping just enough incriminating documentation out of Napoleon's way to prevent the Emperor taking decisive action against him. The success of the British network is stunning - they are often in control of the Paris police - as they attempt to support a series of potential new rulers in France (and ultimately Bonaparte). Then, they act in support of their Allies against the expansionist plans of Emperor Napoleon. There were disasters too, especially in 1804, when the network is broken up by Napoleon's men. In fact all the elements of a good spy story are here, including double-crosses, bribes, multiple aliases, assassination conspiracies, spies dressed as monks, the unfortunate souls who found themselves sacrificed to save operations or senior individuals. Naturally, the authoress concentrates on the Anglo-French duel, but there are many interesting details included which influence the Wars in general, notably the Bank of France's near-bankruptcy in Sept 1805. Aside from the murder of Tsar Paul I, something that has remained an opaque subject until this book, she can only briefly look at the activities of the Continental Allies, but there are several smoking guns left east of the Rhine, which are worthy of further investigation. Few books in the last twenty years have added greatly to our knowledge of the Napoleonic period, but this is certainly one of them. Just one word of caution - this is not a James Bond novel! These men were involved in something far more complex and were doing it for real. The first 30 pages or so see a whole series of characters emerging in quick succession as the British deal with the various factions, so take it steady at the start. All becomes clear soon after, especially when the focus turns directly on Consul and later Emperor Napoleon. The real backdrop to many key events emerges - ever wondered how Napoleon eluded the British blockade of Egypt? Essential and worthwhile reading.

Average customer rating:

A Treasure!

A Very General Reference Guide

A Dictionary of Chivalry.
Grant Uden
Manufacturer: Ty Crowell Co
ProductGroup: Book
Binding: Hardcover
ASIN: 0690238150

Customer Reviews:

A Treasure!.......2005-06-09

Author Grant Uden's "A Dictionary of Chivalry" is truly a treasure to be cherished. First published in A.D. 1968, the text is exactly what it claims to be: a dictionary of chivalric terms, codes, principles, equipment, personas, myths, etc., etc.

At 352 pages with index and colorful plates illustrated by Pauline Baynes, much information of the time and genre is readily available to the intestered reader. Set up in alphabetical order the text offers it's information in synonomous dictionary style. Example: (p.199) "Melee: A 'mix-up', or hand-to-hand fight in the lists between teams of knights. Though they were usually friendly contests, accidents were not uncommon...."

I rate this unusual and interesting tome at five stars for uniqueness and useability. I recommend it heartily for any student of history and chivalry. Superb!

A Very General Reference Guide.......2005-03-15

The book by Grant Uden is a very general reference guide to the history and culture of Medieval Europe and the notion of chivalry. It alphabetically categorizes various subjects from table manners, to monarchs and their knights, etc. The book is not an exhaustive dictionary of medieval subjects however, and is limited to subjects that are associated with the notion of chivalry. The book is therefore more a child's book or introductory text and not a scholarly reference guide.

As the title suggests, this is a book on the concept of chivalry and the Medieval subjects attached to this ideal; the book is not really a dictionary on Medieval history. The book has some serious factual omissions in that there are monarchs and other important persons of Medieval Europe that the text completely omits. The book also fails to give good geneological information on the convoluted monarchies of Europe of that period: particularly those for England and France as conflicts such as the Hundred Year's War were based on hereditary claims. Lastly, there's no extensive bibliography explaining the sources from which the material is obtained from. The book has plain creative illustrations for many of the topics it covers.

Overall, it's a good book for children or beginners but not a reliable reference for the scholar. Its summaries are too limited to be of any academic use. The book also omits information it should include and is therefore poorly edited. I recommend this book only for light reading or to satiate children's curiosities on this subject.

Dictionary of Medieval Knighthood and Chivalry: Concepts and Terms

Average customer rating:

An Excellent Book

Dictionary of Medieval Knighthood and Chivalry: Concepts and Terms
Bradford B. Broughton
Manufacturer: Greenwood Press
ProductGroup: Book
Binding: Hardcover

General | World | History | Subjects | Books

Medieval | World | History | Subjects | Books

General | Social Sciences | Nonfiction | Subjects | Books

General | Genealogy | Reference | Subjects | Books

Heraldry | Genealogy | Reference | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 0313245525

Book Description

In this comprehensive reference work, Bradford B. Broughton has organized alphabetically the terms and concepts of medieval English and French knighthood and chivalry. He describes the training of a young man as a page and squire for knighthood, as well as the equipment of a knight and those duties he could be called upon to perform. Contemporary data, such as legal terms and tables of weights and measures, are included, as are descriptions of the various military orders which existed. Although the focus of this reference work is on chivalry and knighthood, the social and political panorama of the period is well covered. Such subjects as the the coronation ritual, the precedence of royalty, and consequent distinctions between ranks of the peerage are described, making this an ideal reference source for most terms relative to medieval chivalry. Generous cross-referencing, bibliographical references for further study, and an appendix listing entries by topic provide ready access for those seeking information on a particular aspect of the period. A complete list of Feast and Saint's Days is also included.

Customer Reviews:

An Excellent Book.......2001-02-09

For those who wish for an academic and thorough reference of knighthood and chivalry, this is the book.

I enjoyed every aspect of this work and it is well-worth the price. Buy it now!

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