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Basic Marketing, 14/e: Package #1: Text, Student CD, PowerWeb & Apps 2003-2004
Jr., William D. Perreault , and Jr., William Perreault Manufacturer: McGraw-Hill/Irwin ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0072941820 |
Book Description
Basic Marketing is the market leading principles text domestically. Basic Marketing offers a very thorough integration of the latest marketing themes, topics, and examples woven throughout the body of the text. This integration of themes, topics, and examples is carefully blended with the text’s traditional strengths of clear, accessible communication, a focus on management decision-making in marketing, and completely integrated coverage of special topics such as technology, ethics, international perspectives, relationship marketing, and services. This is the first book to develop and present the 4 P’s framework when describing the components of the marketing mix (Product, Price, Place, Promotion). Where most principles of marketing texts have separate supplement authors, Bill Perreault is the creator of every item in the package. This unique involvement ensures quality, accuracy, and reliability.ity.Customer Reviews:
BE CAREFUL WHEN ORDERING THIS BOOK.......2004-08-26
Good marketing book.......2003-09-29
Horrible to read.......2003-01-24
well duh.......2002-04-20
Comprehensive Book for Principles of Marketing Course.......1999-09-08
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Reading Work: Literacies in the New Workplace
Mary Ellen Belfiore , Tracey A. Defoe , Sue Folinsbee , Judith M. Hunter , and Nancy S. Jackson Manufacturer: Lawrence Erlbaum ProductGroup: Book Binding: Hardcover ASIN: 0805846212 |
Book Description
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Ecological Implications of Minilivestock: Potential Of Insects, Rodents, Frogs And Snails
Manufacturer: Science Publishers ProductGroup: Book Binding: Hardcover ASIN: 1578083397 |
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Earth from Space Calendar (2003)
Manufacturer: Astrographics ProductGroup: Book Binding: Calendar ASIN: 0970633440 |
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2003 Space / Earth
Derek Sparta Manufacturer: Sparta Calendars ProductGroup: Book Binding: Calendar ASIN: 1889154350 |
Book Description
This year we have put together something special. We have selected favorite photos from the last five years. It is sure to be a big hit.
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Space to Earth 2003 Calendar (Space to Earth)
Manufacturer: Viesti Collection ProductGroup: Book Binding: Calendar ASIN: 1552439550 |
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Here's How We'll Do It: An Informal History of the Construction of the Shoals Marine Laboratory, Appledore Island, Maine
John Merriam Kingsbury Manufacturer: Bullbrier Press ProductGroup: Book Binding: Hardcover ASIN: 096126103X |
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The Soft Science of Road Racing Motorcycles
Keith Code Manufacturer: Acrobat Books ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0918226112 |
Customer Reviews:
Keith strikes again.......2007-09-01
A very good book.......2006-11-05
It helped me a lot.......2006-10-12
Common Sense over analyzed.......2006-01-30
Soft Science--even Rossi says it is!.......2005-12-23
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The Soft Science of Road Racing Motorcycles
Code & Rainey Manufacturer: ACROBAT BOOKS, 1986 ProductGroup: Book Binding: Paperback ASIN: B000K7BO1W |
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The Soft Science of Road Racing Motorcycles
Keith Code Manufacturer: Acrobat Books ProductGroup: Book Binding: Hardcover ASIN: B000MBN6L2 |
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Style: Toward Clarity and Grace (Chicago Guides to Writing, Editing, and Publishing)
Joseph M. Williams Manufacturer: University Of Chicago Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0226899152 |
Amazon.com
"Telling me to 'Be clear,' " writes Joseph M. Williams in Style: Toward Clarity and Grace, "is like telling me to 'Hit the ball squarely.' I know that. What I don't know is how to do it." If you are ever going to know how to write clearly, it will be after reading Williams' book, which is a rigorous examination of--and lesson in--the elements of fine writing. With any luck, your clear writing will turn graceful, as well. Though most of us, says Williams, would be happy just to write "clear, coherent, and appropriately emphatic prose," he is not content to teach us just that. He also attempts, by way of example, to determine what constitutes elegant writing.Despite the proliferation of books in this genre, rarely does one feel so confident in one's instructor. Williams is meticulous and exacting, yet never pedantic. Though he agrees with most of his grammarian colleagues that, generally speaking, the active voice is better than the passive or that the ordinary word is preferable to the fancy, Williams is also quick to assert that there's no sense learning a rule "if all we can do is obey it." And he is most emphatic about the absurdity of prescriptions concerning usage (such as, "Never begin a sentence with a coordinating conjunction"). Such rules, he says, "are 'violated' so consistently that, unless we are ready to indict for bad grammar just about every serious writer of modern English, we have to reject as misinformed anyone who would attempt to enforce them." --Jane Steinberg
Book Description
Customer Reviews:
An important book for professional writers and academia.......2007-09-04
This book taught me how to write.......2007-08-02
Why is this concept not taught in schools?.......2006-09-12
Book lacks style, clarity and grace.......2006-02-19
Scientific Approach.......2005-10-09
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Against The Odds (Sweet Valley High, No 51)
Francine Pascal Manufacturer: Bantam Books ProductGroup: Book Binding: Mass Market Paperback Similar Items:
ASIN: 0553276506 Release Date: 1988-12-01 |
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10 Titles Sweet Valley High Series (50-59) : 50. Out of Reach 51. Against the Odds 52. White Lies 53. Second Chance 54. Two-Boy Weekend 55. Perfect Shot 56. Lost at Sea 57. Teacher Crush 58. Brokenhearted 59. In Love Again
Francine Pascal , Kate William , and Kate Williams Manufacturer: Bantam ProductGroup: Book Binding: Mass Market Paperback ASIN: B000W72C5C |
Product Description
multiple books ship as one item. save on shipping/handling charges.
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Sweet Valley High #51 Against the Odds
Francine Pascal Manufacturer: Bantam ProductGroup: Book Binding: Mass Market Paperback ASIN: B000GRGB8W |
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Service Breakthroughs: Changing the Rules of the Game
James L. Heskett Manufacturer: Free Press ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0029146755 |
Book Description
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.
At the heart of breakthrough performance, the authors contend, is a sometimes intuitive but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors.
The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results achieved for customers rather than services performed. They target market segments by focusing on psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service.
These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.
Customer Reviews:
Great, hands-on book.......2005-08-19
A very thorough view on sevice excellency.......2000-04-04
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Service Breakthroughs, Changing the Rules of the Game
James L., W. Earl Sasser, Jr., & Christop Heskett Manufacturer: New York: The Free Press, 1990 ProductGroup: Book Binding: Hardcover ASIN: B000NVCHSO |
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Trade and Diplomacy on the China Coast
Fairbank Manufacturer: Stanford University Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0804706484 |
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Trade and Diplomacy on the China Coast: The Opening of the Treaty Ports, 1842-1854
John King. Fairbank Manufacturer: Stanford University Press ProductGroup: Book Binding: Paperback ASIN: B000WWO3W2 |
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Trade and Diplomacy on the China Coast: The Opening of the Treaty Ports 1842 - 1854 Volume One
John King Fairbank Manufacturer: Harvard Univ Pr ProductGroup: Book Binding: Hardcover ASIN: B000HL5QNI |
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Trade and Diplomacy on the China Coast: The Opening of the Treaty Ports, 1842-1854 (One-Volume Edition) (Harvard Historical Studies, LXII and LXIII)
Manufacturer: Harvard University Press ProductGroup: Book Binding: Hardcover ASIN: B000I8ZBBW |
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Trade and Diplomacy on the China Coast: The Opening of The Treaty Ports 1842-1854 [Volume Two]
John King Fairbank Manufacturer: Harvard Univ Pr ProductGroup: Book Binding: Hardcover ASIN: B000J0G2XU |
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CAPITALISM POLITICS RAILROADS: PRUSSIA 1830-1870 (Historical Perspectives on Business Enterprise)
JAMES M. BROPHY Manufacturer: Ohio State University Press ProductGroup: Book Binding: Hardcover ASIN: 0814207510 |
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Romania Business Law Handbook
USA International Business Publications Manufacturer: Intl Business Pubns USA ProductGroup: Book Binding: Paperback ASIN: 0739746464 |
Book Description
This law handbook contains information on basic business legislation, laws and regulatoins affecting export-import, business, foreign investments, property rights, taxation and banking.
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Romania Business Law Handbook
USA International Business Publications Manufacturer: International Business Publications, USA ProductGroup: Book Binding: Paperback ASIN: 0739720384 |
Book Description
This law handbook contains information on basic business legislation, laws and regulatoins affecting export-import, business, foreign investments, property rights, taxation and banking. (Updated annually)
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Romania Business Law Handbook-98
I. Russian Information &. Bus Manufacturer: Russian Information & Business Center, Incorp ProductGroup: Book Binding: Paperback ASIN: 1577518098 |
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Romania Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library)
USA International Business Publications Manufacturer: Intl Business Pubns USA ProductGroup: Book Binding: Paperback ASIN: 0739754491 |
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