Growth and Interaction in the World Economy: The Roots of Modernity
Average customer rating: 5 out of 5 stars
  • Masterful brief macro-history from the master of macro analysis
Growth and Interaction in the World Economy: The Roots of Modernity
Angus Maddison
Manufacturer: AEI Press
ProductGroup: Book
Binding: Paperback

Economic ConditionsEconomic Conditions | Economics | Business & Investing | Subjects | Books
Economic HistoryEconomic History | Economics | Business & Investing | Subjects | Books
GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
GeneralGeneral | Business & Investing | Subjects | Books
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  1. Development Centre Studies The World Economy: Historical Statistics (Development Centre Studies) Development Centre Studies The World Economy: Historical Statistics (Development Centre Studies)
  2. Understanding the Process of Economic Change (Princeton Economic History of the Western World) Understanding the Process of Economic Change (Princeton Economic History of the Western World)
  3. Institutions and the Path to the Modern Economy: Lessons from Medieval Trade (Political Economy of Institutions and Decisions) Institutions and the Path to the Modern Economy: Lessons from Medieval Trade (Political Economy of Institutions and Decisions)
  4. Economic Origins of Dictatorship and Democracy Economic Origins of Dictatorship and Democracy
  5. The White Man's Burden: Why the West's Efforts to Aid the Rest Have Done So Much Ill and So Little Good The White Man's Burden: Why the West's Efforts to Aid the Rest Have Done So Much Ill and So Little Good

ASIN: 0844771732

Book Description

This monograph explores the causes of the West's economic growth over the last 2,000 years and contrasts it with the economic history of the rest of the world.

Customer Reviews:

5 out of 5 stars Masterful brief macro-history from the master of macro analysis.......2006-07-02

Maddison largely recapitulates and summarizes arguments and data from his previous books in this slim volume, but there is a real benefit from this brief and focused presentation. Anyone who is in the least interested in the process of world development ought to read this book. Unfortunately Amazon does not provide "Look Inside" for it, but there is additional information on the Web site of the publisher, American Enterprise Institute.

Delivering Training Super Series, Fourth Edition (ILM Super Series)
Average customer rating: Not rated
    Delivering Training Super Series, Fourth Edition (ILM Super Series)

    Manufacturer: Pergamon Flexible Learning
    ProductGroup: Book
    Binding: Paperback

    GeneralGeneral | Business & Investing | Subjects | Books
    Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
    ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
    TrainingTraining | Management & Leadership | Business & Investing | Subjects | Books
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    ASIN: 0750658703

    Book Description

    With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

    * Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
    * Well-structured and easy to follow
    * Fully revised and updated

    The Holistic Resource Management Workbook
    Average customer rating: Not rated
      The Holistic Resource Management Workbook
      Sam Bingham , and Allan Savory
      Manufacturer: Island Press
      ProductGroup: Book
      Binding: Hardcover

      GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
      GeneralGeneral | Science | Subjects | Books
      AgronomyAgronomy | Agricultural Sciences | Science | Subjects | Books
      Crop ScienceCrop Science | Agricultural Sciences | Science | Subjects | Books
      GeneralGeneral | Ecology | Biological Sciences | Science | Subjects | Books
      GeneralGeneral | Veterinary Medicine | Medicine | Subjects | Books
      ConservationConservation | Environment | Outdoors & Nature | Subjects | Books
      GeneralGeneral | Conservation | Outdoors & Nature | Subjects | Books
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      ASIN: 0933280696

      Upper Atmosphere Models and Research
      Average customer rating: Not rated
        Upper Atmosphere Models and Research
        Michael J. Rycroft
        Manufacturer: Elsevier Science Pub Co
        ProductGroup: Book
        Binding: Paperback

        Aeronautics & AstronauticsAeronautics & Astronautics | Astronomy | Science | Subjects | Books
        AstronomyAstronomy | Astronomy | Science | Subjects | Books
        GeneralGeneral | Science | Subjects | Books
        GeneralGeneral | Meteorology | Earth Sciences | Science | Subjects | Books
        Applied Atmospheric SciencesApplied Atmospheric Sciences | Special Topics | Engineering | Professional & Technical | Subjects | Books
        AstronomyAstronomy | Astronomy | Professional Science | Professional & Technical | Subjects | Books
        GeneralGeneral | Arts & Photography | Subjects | Books
        ASIN: 0080401678

        Book Description

        Paperback. The 33 papers published were selected from those given at the above Proceedings, and are divided into three chapters. Chapter 1 provides four papers under the heading Up-dating of CIRA 1986. In Chapter 2, entitled Trace Constituents of the Middle and Upper Atmosphere, the papers published go some way toward providing a set of preliminary reference atmospheres of significant trace species of the middle atmosphere and lower thermosphere. These trace species play important roles in controlling the chemistry, radiation balance and circulation patterns of the Earth's stratosphere, mesosphere and thermosphere. The third chapter, The Localized Response of the Lower Thermosphere and Ionosphere at High Latitudes, describes the broad range of recent advances made by theoretical and modelling activities and also reports on experimental investigations using a wide range of methods, ground-based radar, ground-based optical, space-borne in situ and
        The 4-day wave as observed from the Upper Atmosphere Research Satellite microwave limb sounder (SuDoc NAS 1.26:207746)
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          The 4-day wave as observed from the Upper Atmosphere Research Satellite microwave limb sounder (SuDoc NAS 1.26:207746)
          NASA
          Manufacturer: National Aeronautics and Space Administration National Technical Information Service, distributor
          ProductGroup: Book
          Binding: Unknown Binding

          Applied Atmospheric SciencesApplied Atmospheric Sciences | Special Topics | Engineering | Professional & Technical | Subjects | Books
          ASIN: B00010Y5I2
          The Atmospheric Sciences Laboratory photodissociation-radiation model of the middle atmosphere: A user's manual (Research and development technical report)
          Average customer rating: Not rated
            The Atmospheric Sciences Laboratory photodissociation-radiation model of the middle atmosphere: A user's manual (Research and development technical report)
            Jerry L Collins
            Manufacturer: United States Army Electronics Command
            ProductGroup: Book
            Binding: Unknown Binding

            GeneralGeneral | Atmospheric Sciences | Earth Sciences | Science | Subjects | Books
            ASIN: B0006WMOFQ
            Monthly midlatitude atmospheres, surface to 90 km (Environmental research papers)
            Average customer rating: Not rated
              Monthly midlatitude atmospheres, surface to 90 km (Environmental research papers)
              Arthur J Kantor
              Manufacturer: Aeronomy Division, Air Force Geophysics Laboratory
              ProductGroup: Book
              Binding: Unknown Binding

              Applied Atmospheric SciencesApplied Atmospheric Sciences | Special Topics | Engineering | Professional & Technical | Subjects | Books
              GeneralGeneral | Meteorology | Earth Sciences | Science | Subjects | Books
              ASIN: B0006WFIW2
              Research study on neutral thermodynamic atmospheric model
              Average customer rating: Not rated
                Research study on neutral thermodynamic atmospheric model
                C. G Justus
                Manufacturer: School of Aerospace Engineering, Georgia Institute of Technology
                ProductGroup: Book
                Binding: Unknown Binding
                ASIN: B0006WO0UI
                Upper atmosphere research report no. XVIII: A method for determining density in the upper atmosphere during rocket flight (NRL report)
                Average customer rating: Not rated
                  Upper atmosphere research report no. XVIII: A method for determining density in the upper atmosphere during rocket flight (NRL report)
                  Richard Horowitz
                  Manufacturer: Naval Research Laboratory
                  ProductGroup: Book
                  Binding: Unknown Binding

                  Applied Atmospheric SciencesApplied Atmospheric Sciences | Special Topics | Engineering | Professional & Technical | Subjects | Books
                  ASIN: B0007I2WGU
                  Upper atmosphere research report no. XXIX: Effect of oblique propagation paths upon the NRL rocket studies of the ionosphere (NRL report)
                  Average customer rating: Not rated
                    Upper atmosphere research report no. XXIX: Effect of oblique propagation paths upon the NRL rocket studies of the ionosphere (NRL report)
                    J. E Jackson
                    Manufacturer: Naval Research Laboratory
                    ProductGroup: Book
                    Binding: Unknown Binding
                    ASIN: B0007I2VHA
                    Utilization of UARS data in validation of photochemical and dynamical mechanisms in stratospheric models contract NAS5-32844 (SuDoc NAS 1.26:208637)
                    Average customer rating: Not rated
                      Utilization of UARS data in validation of photochemical and dynamical mechanisms in stratospheric models contract NAS5-32844 (SuDoc NAS 1.26:208637)
                      NASA
                      Manufacturer: National Aeronautics and Space Administration National Technical Information Service, distributor
                      ProductGroup: Book
                      Binding: Unknown Binding

                      Comets, Meteors & AsteroidsComets, Meteors & Asteroids | Astronomy | Science | Subjects | Books
                      ASIN: B000110EQ8

                      Practical Skills in Biomolecular Sciences, Second Edition
                      Average customer rating: Not rated
                        Practical Skills in Biomolecular Sciences, Second Edition
                        Rob Reed , David Holmes , Jonathan Weyers , and Allan Jones
                        Manufacturer: Benjamin Cummings
                        ProductGroup: Book
                        Binding: Paperback

                        GeneralGeneral | Business & Investing | Subjects | Books
                        Management ScienceManagement Science | Management & Leadership | Business & Investing | Subjects | Books
                        Systems & PlanningSystems & Planning | Management & Leadership | Business & Investing | Subjects | Books
                        BiochemistryBiochemistry | Biological Sciences | Science | Subjects | Books
                        Cell BiologyCell Biology | Biology | Biological Sciences | Science | Subjects | Books
                        GeneralGeneral | Biology | Biological Sciences | Science | Subjects | Books
                        Molecular BiologyMolecular Biology | Biology | Biological Sciences | Science | Subjects | Books
                        Natural HistoryNatural History | Nature & Ecology | Science | Subjects | Books
                        BiochemistryBiochemistry | Bioengineering | Engineering | Professional & Technical | Subjects | Books
                        BiochemistryBiochemistry | Biological Sciences | Professional Science | Professional & Technical | Subjects | Books
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                        ASIN: 0130451428

                        The Chariot Makers: Assembling the Perfect Formula 1 Car
                        Average customer rating: 4 out of 5 stars
                        • An Excellent Introduction to the F1 Car Design
                        • Dissapointed
                        • A neat perspective from someone who knows.
                        • Steve Matchett's The Chariot Makers
                        • The Perfect Primer
                        The Chariot Makers: Assembling the Perfect Formula 1 Car
                        Steve Matchett
                        Manufacturer: Orion
                        ProductGroup: Book
                        Binding: Paperback

                        RacingRacing | Automotive | Nonfiction | Subjects | Books
                        Motor SportsMotor Sports | Miscellaneous | Sports | Subjects | Books
                        GeneralGeneral | Sports | Subjects | Books
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                        Similar Items:
                        1. The Mechanic's Tale: Life in the Pit-Lanes of Formula One The Mechanic's Tale: Life in the Pit-Lanes of Formula One
                        2. The Science of Formula 1 Design: Expert analysis of the anatomy of the modern Grand Prix car The Science of Formula 1 Design: Expert analysis of the anatomy of the modern Grand Prix car
                        3. Flat Out, Flat Broke: Formula 1 the Hard Way! Flat Out, Flat Broke: Formula 1 the Hard Way!
                        4. Inside Ferrari: Unique Behind-the-Scenes Photography of the World's Greatest Formula One Team Inside Ferrari: Unique Behind-the-Scenes Photography of the World's Greatest Formula One Team
                        5. Formula 1 2005-2006 Technical Analysis Formula 1 2005-2006 Technical Analysis

                        ASIN: 0752865242

                        Book Description

                        Join Steve Matchett--racing broadcaster, columnist, and longtime Formula 1 mechanic for the championship Benetton team--on a quest to build the ultimate racing machine. During a fogbound evening in an airport lounge, Matchett and some fellow enthusiasts began a discussion of racecar design, a conversation which evolved into a detailed examination of the teams and technologies behind the world's most complex sport. Their thoughts are captured here, from choosing the best chassis and most advanced suspension to building the strongest gearbox, providing an unmatched insider view of the international F1 scene.

                        "'I really could see the scenes he describes evolving in my mind, as if I was there-the mark of true genius in the author!"--F1 Sport International

                        Customer Reviews:

                        4 out of 5 stars An Excellent Introduction to the F1 Car Design.......2007-10-12

                        This is a excellent introduction to the how F1 cars are designed and put together. Matchett does wonderful job walking the reading through the process of building a winning F1 car without burying them in too much technical detail. In addition he provides the reader with a history and evolution of the sport, cars, and regulations. This look back over the history of F1 gives the reader a clear(er) understanding of why the cars of today look the way that they do and what has been tried in the past.

                        Who would enjoy reading this book? An F1 fan who enjoys the races is but has little understanding of how the cars work and language the announcers use when discussing what the teams are doing to the cars over the race weekend. At just over 200 pages the reader will quickly be up to speed on how complex and challenging building an F1 car is and why some teams get it so wrong.

                        What the book is not, is a super technical breakdown of an F1 car and Matchett makes no bones about that fact. Several times in the beginning of the book he explains that if you are looking for mechanical engineering explaination, hard numbers this book more touches on the surface of the components.

                        Some reviewers have complained about the fictional story that Matchett uses to move from chapter to chapter and it can be a little tiring. That said, this isn't an F1 text book and Matchett had to come up with some way of creating a flow through the whole book. The story he creates helps put the reader at ease and is written in such a way to create a dialog between Matchett and the reader (the characters asking the questions you are most likely thinking). You can skip those few pages in each chapter certainly not be lost in what is going on in the book.

                        Why only 4 stars? Well I agree with the other reviewers who would like more drawings. What slows the reader down most often is stopping to try and picture what Matchett is explaining in detail. Another 10-20 pages would really help the reader see more quickly and clearly the parts he is discussing. It is surprising that a mechanic off all people would try and convey these parts to the reader with just words. I am sure that Matchett did not work all those years putting an F1 together by written word only.

                        2 out of 5 stars Dissapointed.......2007-08-23

                        Although the writing is fine the technical content and graphics in this book are very 'lightweight'. There is nothing here that a casual enthusiast who reads F1 news stand magazines would not already know. Not recommended.

                        4 out of 5 stars A neat perspective from someone who knows........2007-07-27

                        Lots of fascinating detail on what makes up an F1 car. Sounds boring, but it isn't.

                        Where he goes wrong is in trying to wrap up his telling as a fictional conversation with traveling friends. It seems grafted on and amateurish, when his skill at describing the engineering the car is good enough to stand on its own.

                        4 out of 5 stars Steve Matchett's The Chariot Makers.......2007-01-11

                        Strange the way the book is written around Steve meeting a few F-1 fans in an airport. Nice reading but I miss illustrations!

                        5 out of 5 stars The Perfect Primer.......2006-11-06

                        For anyone interested in Formula 1 engineering (or automotive engineering of any sort), Matchett's book is the perfect introduction to the topic. It is at once engaging and informative, droll and illuminating, and no real fan will come away without a greater insight into the machines that make up so much of the sport. Who knew an exposition on the contrasting design philosophies of push-rod and pull-rod suspensions could be so riveting? While a rabid few will pine for greater detail and pedantic density, "The Chariot Makers" will more than satisfy the curiosity of the vast majority, and I suggest that even the most knowledgeable will gain much insight, given Matchett's unique perspective as an insider in the sport. Well done.

                        Teach Yourself Modern Persian/Farsi Complete Course Audiopack
                        Average customer rating: 3.5 out of 5 stars
                        • Try Colloquial Persian or Introduction to Persian for a better course
                        • this set comes with one book ( beware: it's the 2004 , 1. edition, only ! ), & two CD's each 60 minutes long.
                        • Decent, but could be a lot better
                        • Good addition to my class
                        • Kudos!
                        Teach Yourself Modern Persian/Farsi Complete Course Audiopack
                        Narguess Farzad
                        Manufacturer: McGraw-Hill
                        ProductGroup: Book
                        Binding: Audio CD

                        Persian & FarsiPersian & Farsi | Foreign Language | Dictionaries & Thesauruses | Reference | Subjects | Books
                        GeneralGeneral | Dictionaries & Thesauruses | Reference | Subjects | Books
                        ArabicArabic | Instruction | Foreign Languages | Reference | Subjects | Books
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                        Similar Items:
                        1. Teach Yourself: Modern Persian (Teach Yourself) Teach Yourself: Modern Persian (Teach Yourself)
                        2. Lonely Planet Farsi (Persian) Phrasebook Lonely Planet Farsi (Persian) Phrasebook
                        3. Your First 100 Words in Persian Your First 100 Words in Persian
                        4. Conversational Farsi (Persian): Learn to Speak and Understand Farsi (Persian) with Pimsleur Language Programs (Simon & Schuster's Pimsleur) Conversational Farsi (Persian): Learn to Speak and Understand Farsi (Persian) with Pimsleur Language Programs (Simon & Schuster's Pimsleur)
                        5. Persian-english English-persian Learner's Dictionary: A Dictionary for English Speakers Studying Persian (Farsi/dari Persian-english English-persian Learner's Dictionary: A Dictionary for English Speakers Studying Persian (Farsi/dari

                        ASIN: 007141908X

                        Book Description

                        Learning Modern Persian as easy as 1-2-3

                        With this book, Modern Persian is attainable for any beginning student. You can use Teach Yourself Modern Persian Complete Course at your own pace or as a supplement to formal courses. This complete course is based on the very latest learning methods and designed to be enjoyable and user-friendly.

                        Prepared by experts in the language, Teach Yourself Modern Persian begins with the basics and gradually promotes you to a level of smooth and confident communication, including:

                        Package includes two 60-minute CDs and a book.

                        Customer Reviews:

                        1 out of 5 stars Try Colloquial Persian or Introduction to Persian for a better course.......2007-08-31

                        The books in the Teach Yourself series are very uneven in quality. I just surfed through the amazing Teach Yourself Afrikaans, an excellen language course. This one, sadly, is far from good. Believe it or not, Persian is one of the easiest languages you'll come across, the grammar is exceptionally easy. For that reason, the lack of indepth grammar in this course is no big problem. A far bigger problem is the very weak pronunciation section. Persian is an easy language to pronounce once you learn the rules, but you won't with this course. The worst problem is the vocabulary, you'll learn very few words. Having read and reviewed hundreds of language courses at a professional level, I've encountered very few with such a limited vocabulary. So, almost no help with the pronunciation, not much grammar and a far too limited vocabulary. What do you really learn with this course. Not much, hence the low rating. There are many courses that are better, such as Colloquial Persian, An Introduction to Persian or Modern Persian. Any of those three books will teach you far more than this one.

                        5 out of 5 stars this set comes with one book ( beware: it's the 2004 , 1. edition, only ! ), & two CD's each 60 minutes long........2007-04-21

                        Book is 256 pages; not counting the 30-pages introduction.
                        The book has altogether 47 pages of vocabulary. Lots of scripts and exercises.

                        If you're not too thorough and meticuosly about it, you might not bother about the 'Better Together. Buy Together... ' revised 2. editions book suggestion !
                        This Amazon product link: Teach Yourself: Modern Persian (Teach Yourself) in fact points to the book's second edition,(July 1, 2004, 266 pages long). It's the revised book, only - * no CD's * !

                        You should read this other review 'Decent, but could be a lot better, July 21, 2006 ' before you make up your mind, wether or not you actually need to have this set (with or without the revised 2. edition) ;; or if you in fact must have one of the many newer editions of this 'TY' set!

                        3 out of 5 stars Decent, but could be a lot better.......2006-07-21

                        For the price, it's a good deal if you get the CDs. But like all TY books, it goes very quickly, especially the second half. And it really focuses on grammar. There is surprisingly little about Iran or Persian culture, there is no color anywhere (and uninteresting layout in general), the images used are terrible (couldn't they afford actual pictures?), and there are mistakes in every chapter, although they're generally pretty small and easy to see. On the other hand, there isn't exactly much competition.

                        Vocabulary is also an issue - sometimes they give you tons of vocab to help with the readings and exercises, other times barely any. And short vowel markings are inconsistent, which is a little confusing for the beginner.

                        Overall, it's an okay book, but could be a lot better.

                        5 out of 5 stars Good addition to my class.......2006-03-15

                        this book has been a welcome addition to take to my Persian - Farsi class

                        5 out of 5 stars Kudos!.......2006-01-29

                        This book's amazing. Frankly, all of the ''Teach Yourself's'' are the best as far as learning a language. Kudos for all of the teach yourself resources.

                        Not So Stupid!: Incredible Short Stories (Livewire)
                        Average customer rating: Not rated
                          Not So Stupid!: Incredible Short Stories (Livewire)
                          Malorie Blackman
                          Manufacturer: Women's Press
                          ProductGroup: Book
                          Binding: Paperback

                          Short Story CollectionsShort Story Collections | Literature | Children's Books | Subjects | Books
                          GeneralGeneral | Literature | Children's Books | Subjects | Books
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                          ASIN: 0704349248

                          The Customer Relationship Management Survival Guide
                          Average customer rating: 4 out of 5 stars
                          • I found this book very helpful
                          • What CRM Is -- and Isn't. Practical Advice, Customer-focused
                          • a mix of gems and lumps of coal
                          • Fun, but Marginally Helpful
                          • I recommend to change the title what CRM looks like.
                          The Customer Relationship Management Survival Guide
                          Dick Lee
                          Manufacturer: HYM Press
                          ProductGroup: Book
                          Binding: Paperback

                          GeneralGeneral | Business & Investing | Subjects | Books
                          Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                          GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                          GeneralGeneral | Sales & Selling | Marketing & Sales | Business & Investing | Subjects | Books
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                          2. Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech)) Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech))
                          3. The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)

                          ASIN: 0967375738

                          Book Description

                          Few books have influenced an entire industry as much as "The Customer Relationship Survival Guide." Survival Guide has pushed the practice of CRM toward business strategy and culture change - and away from process- and technology-based CRM projects that meet predictable fates. Many companies already owe their CRM success to lessons learned from this book. Many more will before Survival Guide is finished doing its work. And yet more will find in this book the reasons why their CRM implementations failed - and how to rescue them.

                          But there's more to the Customer Relationship Management Survival Guide than expert advice. Through his many speaking engagements, magazine columns and other writings, author Dick Lee has distinguished himself as both a wry humorist and a business visionary. Lee's irreverent commentary and keen business insights make reading Survival Guide an entertaining and valuable experience - for anyone in business today.

                          Customer Reviews:

                          5 out of 5 stars I found this book very helpful.......2003-03-07

                          As a CRM consultant in Latin America, I found this book very helpful to explain my customers what CRM is and what isn't. Perhaps one of the most valuable concepts that Dick Lee explains in his book is that CRM doesn't equal software. He also presents the reader with a step by step guide to implement a successful CRM initiative. In my opinion however, the most important concept that I got from this book was that CRM is about listening to the customer -genuinely - and transforming according to customer's needs and expectations. CRM is a way of life for organizations not a software, and that is neatly explained in Mr. Lee's book.

                          5 out of 5 stars What CRM Is -- and Isn't. Practical Advice, Customer-focused.......2003-01-01

                          This book hammers home the point that having a customer-centric business stratgy is imperative for CRM. I've heard and read alot about just going out and buying a software package, following it's processes, and automating stuff. This book should disabuse you of that idea. Lee defines CRM and how to get there for a win-win solution for the company and the customer. Dick Lee takes the reader through six commonly misunderstood areas of CRM and provides practical advice for sucess. It makes sense and I've seen it work.

                          The book is written in a readable style (often irreverent and funny) that gets the salient points across. Company leaders and decision-makers should read this one before undertaking CRM -- or if you need to chart a correction course, it's insights will help.

                          2 out of 5 stars a mix of gems and lumps of coal.......2002-12-13

                          Dick Lee obviously has a good understanding of CRM. He understands CRM is not about software, it's about combining customer centricity, process re-engineering, linking information across the enterprise, all of which is ENABLED by software. A lot of reviewers here have said good things about this book, so I won't add to them. I'm going to explain what's bad about this book.

                          In summary: It's a good CRM-101 primer, but ignore his technology recommendations, they're rather naive.

                          I don't think anyone in IT is the target audience of Dick's book, because he's very patronizing towards the role of IT. This attitude is tremendously damaging to any large-scale CRM initiative, because it lulls business people into a false sense of security.

                          Granted that many IT groups have tried to do the "Software=CRM" strategy, or "Software first" approach, and failed miserably. Many CRM strategies didn't first win the hearts & minds of sales, marketing and CEO -- and then gotten into the technology game. This is all a sad reflection of technology myopia. BUT -- this doesn't imply that IT is useless, and all this data and application integration stuff is easy as pie.

                          One of the greatest problems with CRM is to get your IT systems house in order, as most IT systems are a mess. This means forming an enterprise integration strategy, improving your data quality, and providing facilities for unified analysis, reporting, and operational touchpoints. All of this needs to be done in incremental and iterative steps if you're ever going to get to the "actionable information"/"closed loop" dream of CRM. CRM is a long journey for many organizaitonal AND technological reasons.

                          Sadly, Dick's approach seems to be to sprinkle a little magic, completely do a run-around the IT department, and all of these problems go away. Perhaps this worked with small businesses. It doesn't work with large businesses with a history of legacy systems.

                          If you don't have a long-term strategy of a unified enterprise information architecture, your black-boxing your back-office systems only postpones the inevitable service problems that WILL be experienced by your customers. CRM technology integration IS NOT for the faint of heart!

                          Here are some of those coal lumps from his book:

                          "For example, while technology limitations, such as the difficulty in getting different databases to communicate with each other, still hinder CRM's progression.... with the advent of Microsoft's SQL Server 7.0 database, a model of open architecture that's already the de facto standard for CRM databases and becoming widely used in the back office, these limitations are history, at least they will be soon."

                          So, if I install Microsoft SQL 7.0, all of my data integration problems go away. Right.

                          "And Windows 2000 may actually be more stable than many flexilbility challenged back-office systems. So there."

                          Somehow Dick feels that stability has something to do with flexibility. Or that operating systems have anything to do with back-office flexibility (which is a limit of the actual software that was written).

                          "Open architecture: You're [sic] safest bet is to stay with CRM software that observes tight Microsoft standards -- even if your back-office folks are running Oracle databases or heavy on UNIX or Linux at the points of integration with CRM... But if you hear mention of running CRM on other than a Microsoft SQL Server databaes -- run, don't walk, for a second opinion."

                          Supporting a single company's products implies "open architecture"? How's that for a revisionist definition?

                          And again with the SQL Server. I thought CRM wasn't about software? Does database platform really make that much of a difference? Shouldn't you leave that up to technology experts (which are alternately praised and scorned in this book)?

                          Dick has been a consultant to Microsoft in the past, so I can understand the loyalty, but he also obviously has no idea how naive these statements are. Microsoft is *just another vendor*. Why treat them preferentially?

                          I wish Dick Lee stuck to the business-end of CRM and left the technology stuff to people like Claudia Imoff (Building the Customer Centric Enterprise).

                          2 out of 5 stars Fun, but Marginally Helpful.......2002-12-13

                          Dick Lee brings a funny, irreverent style to explaining customer relationship management (CRM). He is candid about many of the reasons that some CRM projects have failed. And he gives some practical advice to those who may be just beginning a CRM project.

                          Unfortunately, he misses in a couple of important areas.

                          First of all, he shares many of his beefs with CRM failures, but doesn't go into nearly enough detail on how to avoid those problems. The book is called a "Survival Guide," but it is really more of a meandering definition of CRM and a superficial view of "how to" handle a few specific issues.

                          Secondly, he is clearly biased towards "operational CRM" - at one point going so far as to say that marketing automation is a "trojan horse" and that database marketing is "not even close" to CRM.

                          If you're just starting a CRM project for the first time - and your CRM project is mostly sales or service automation - then buy this book. If you're more advanced, or implementing back-office CRM (i.e. a data warehouse, marketing automation, data mining, or integrating across channels) then look for something else. Another good "basics of operational CRM" book is Michael Gentle's, "CRM Project Management Handbook."

                          2 out of 5 stars I recommend to change the title what CRM looks like........2002-06-28

                          I have got this book with big hopes. I did not expect a magical touch to understand what CRM is, it was much lower than my expectations. Especially the jargon throughout the book makes it difficult to read.

                          Regional and Global Capital Flows: Macroeconomic Causes and Consequences (National Bureau of Economic Research-East Asia Seminar on Economics)
                          Average customer rating: Not rated
                            Regional and Global Capital Flows: Macroeconomic Causes and Consequences (National Bureau of Economic Research-East Asia Seminar on Economics)

                            Manufacturer: University Of Chicago Press
                            ProductGroup: Book
                            Binding: Hardcover

                            Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
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                            All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                            Business & InvestingBusiness & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
                            ASIN: 0226386767

                            Book Description

                            The volume of capital flows between industrial and developing countries has grown dramatically in the past decade and has become a major issue in a world that is increasingly "globalized." Here Takatoshi Ito and Anne O. Krueger, two leading experts on this topic, have assembled a group of scholars who address different types of capital flows—bank lending, bonds, direct foreign investment—and the implications they hold for economic performance. With its particular focus on the Asian financial crises, this work presents a new model for policy makers everywhere in thinking about the role of private capital flows.
                            Regional and Global Capital Flows : Macroeconomic Causes and Consequences (National Bureau of Economic Research-East Asia Seminar on Economics)
                            Average customer rating: Not rated
                              Regional and Global Capital Flows : Macroeconomic Causes and Consequences (National Bureau of Economic Research-East Asia Seminar on Economics)
                              University Of Chicago Press
                              Manufacturer: University Of Chicago Press
                              ProductGroup: Book
                              Binding: Paperback
                              ASIN: B000OP299G

                              Leading Sectors and World Powers: The Coevolution of Global Economics and Politics (Studies in International Relations)
                              Average customer rating: Not rated
                                Leading Sectors and World Powers: The Coevolution of Global Economics and Politics (Studies in International Relations)
                                George Modelski , and William R. Thompson
                                Manufacturer: University of South Carolina Press
                                ProductGroup: Book
                                Binding: Hardcover

                                HistoryHistory | Subjects | Books | Africa | Americas | Ancient | Arctic & Antarctica | Asia | Audiobooks | Australia & Oceania | Europe | Gay & Lesbian | Historical Study | Large Print | Middle East | Military | Military Science | Russia | United States | World
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                                GeneralGeneral | Politics | Nonfiction | Subjects | Books
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                                GeneralGeneral | Political Science | Social Sciences | Nonfiction | Subjects | Books
                                ASIN: 1570030545

                                Congo Business Intelligence Report
                                Average customer rating: Not rated
                                  Congo Business Intelligence Report
                                  USA International Business Publications
                                  Manufacturer: International Business Publications, USA
                                  ProductGroup: Book
                                  Binding: Paperback
                                  ASIN: 0739725386

                                  Book Description

                                  This report contains business intelligence information for succesful export-import, business and investment operations, strategic contacts and more... The report also contains selected information on investment and business opportunities, international economic projects, tenders, government projects, as well as, marketing and export-import opportunities information.
                                  Congo, Dem. Republic Business Intelligence Report
                                  Average customer rating: Not rated
                                    Congo, Dem. Republic Business Intelligence Report
                                    USA International Business Publications
                                    Manufacturer: International Business Publications, USA
                                    ProductGroup: Book
                                    Binding: Paperback

                                    ReferenceReference | Subjects | Books | Almanacs & Yearbooks | Atlases & Maps | Audiobooks | Business Skills | Careers | Catalogs & Directories | Consumer Guides | Dictionaries & Thesauruses | Education | Encyclopedias | Etiquette | Foreign Languages | Fun Facts | Genealogy | General | Job Hunting | Large Print | Law | Publishing & Books | Quotations | Spanish-Language Reference | Study Guides | Test Prep Central | Words & Language | Writing
                                    Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
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                                    ASIN: 0739749420
                                    Congo, Dem. Republic Business Intelligence Report
                                    Average customer rating: Not rated
                                      Congo, Dem. Republic Business Intelligence Report
                                      International Business Publications USA
                                      Manufacturer: NY
                                      ProductGroup: Book
                                      Binding: Paperback
                                      ASIN: B000N7GI7O
                                      Democratic Republic of Congo Business Intelligence Report
                                      Average customer rating: Not rated
                                        Democratic Republic of Congo Business Intelligence Report
                                        USA International Business Publications
                                        Manufacturer: International Business Publications, USA
                                        ProductGroup: Book
                                        Binding: Paperback
                                        ASIN: 0739725394

                                        Book Description

                                        This report contains business intelligence information for succesful export-import, business and investment operations, strategic contacts and more... The report also contains selected information on investment and business opportunities, international economic projects, tenders, government projects, as well as, marketing and export-import opportunities information.

                                        Books:

                                        1. Health Economics: Theories, Insights, and Industry Studies with Economic Applications Card
                                        2. Hedge Funds: Quantitative Insights (The Wiley Finance Series)
                                        3. How to Prepare for the AP Microeconomics/Macroeconomics (Barron's How to Prepare for the Ap Macroeconomics/Microeconomics Advanced Placement Examination)
                                        4. In Search of the Good Life: The Ethics of Globalization
                                        5. INTRODUCTION TO FRAUD EXAMINATIONS AND CRIMINAL BEHAVIOR
                                        6. Juice: The Creative Fuel That Drives World-Class Inventors
                                        7. Leading the Revolution: How to Thrive in Turbulent Times by Making Innovation a Way of Life
                                        8. Macroeconomics: Explore and Apply, Enhanced Edition (Ayers/Collinge Economics Enhanced Series)
                                        9. Managerial Economics in a Global Economy with Economic Applications Card
                                        10. Market Response Models: Econometric and Time Series Analysis (International Series in Quantitative Marketing)

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