Social Culture and High-Tech Economic Development: The Technopolis Columns

Book Description

Innumerable communities around the world are trying to duplicate the Silicon Valley phenomenon, and for an excellent reason. Techno-regions have generated most of the new jobs in the past decade and this technology is driving economic development, however problems persist. This book highlights the potential pitfalls and suggest methods by which a sustainable, distinctive and prosperious technology-based regional economy can exist.

Book review: Social Culture and High-Tech Economic Development: The Technopolis Column [A book review from: Technological Forecasting & Social Change]

Average customer rating:

Book review: Social Culture and High-Tech Economic Development: The Technopolis Column [A book review from: Technological Forecasting & Social Change]
K. Sharma
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000PDTV02

Book Description

This digital document is a journal article from Technological Forecasting & Social Change, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:

Book Description

Taming the Beast: Getting Violence out of the Workplace shatters the stereotype of what kind of worker suffers from post traumatic stress due to workplace violence. Nurses, teachers, retail sales clerks, flight attendants and corporate managers suffer the same symptoms as soldiers, police officers and security guards in the wake of verbal abuse, harassment or assault in the workplace. Using real stories and providing in-depth analysis of the problem in health care, education, human services, banking and retail and our largest corporations, Frema Engel shows how this problem affects hundreds of thousands of unlikely victims. She documents how a shooting rampage or other extreme incident originates in complacency about seemingly minor incidents. Taming the Beast is a practical introduction to workplace trauma for employees who want to understand how to cope with these incidents and for management who want guidance on how to respond and implement measures that will help prevent a recurrence.

Customer Reviews:

Valuable and Vital.......2004-11-01

They are subjects we don't like to discuss, yet they are vital to our well-being. Psychological harrassment and violence in the workplace are commonplace, and it's imperative that we deal with them. Frema Engel does a brilliant job of explaining the problems, through easy-to-read stories, and offers powerful solutions. This book should be on every manager's desk. A must read.

Violence Prevention: Case-by-Case.......2000-01-26

Frema Engel's book presents a practical, hands-on approach to identifying and reducing workplace violence. Her insights into the range of aggressive acts leading to violent behaviors are illustrated in her case-by-case examples from business, health care, and social service fields. This is a "must read" book for all levels of an organization, from the board room to the break room. Problems are not only presented, but solutions are found to prevent workplace violence: zero tolerance; confidential help lines; investigation and prosecution; crisis response; employee assistance. Engel does her homework, with good research and valid application.

Violence Prevention: Case-by-Case.......2000-01-26

Book Description

Rivers of Change, awarded the James Henry Breasted Prize by the American Historical Association, is the first comprehensive consideration of eastern North America as an independent, primary center of plant domestication and agriculture. Focusing on data derived from the expanding discipline of archaeobotany, Bruce D. Smith presents a provocative alternative theory of how prehistoric North American societies developed from hunting and gathering systems to food-producing economies. Smith has written a new preface for this paperback edition.

Customer Reviews:

Thoroughly researched and didactically presented compendium.......2007-04-11

Now in an updated new edition, Rivers of Change: Essays on Early Agriculture in Eastern North America by Smithsonian Institution National Museum of Natural History archaeologist Bruce D. Smith is a serious-minded chronicle and compendium of what years of research have to say about plant domestication and food production in eastern North America. Occasional black-and-white diagrams and photographs illustrate this studious guide, written for intermediate to advanced students and professionals. Chapters cover "The Floodplain Weed Theory of Plant Domestication in Eastern North America", "The Independent Domestication of Indigenous Seed-Bearing Plants in Eastern North America", "Hopewellian Farmers of Eastern North America", and much more. Extensive citations and an index form the foundation of this thoroughly researched and didactically presented compendium of the latest theories concerning early North American agriculture.

Rivers of Change: Essays on Early Agriculture in Eastern North America.: An article from: American Antiquity

Average customer rating:

Rivers of Change: Essays on Early Agriculture in Eastern North America.: An article from: American Antiquity
Robert C. Dunnell
Manufacturer: Society for American Archaeology
ProductGroup: Book
Binding: Digital

Book Description

This digital document is an article from American Antiquity, published by Society for American Archaeology on July 1, 1994. The length of the article is 855 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Rivers of Change: Essays on Early Agriculture in Eastern North America.
Author: Robert C. Dunnell
Publication: American Antiquity (Refereed)
Date: July 1, 1994
Publisher: Society for American Archaeology
Volume: v59 Issue: n3 Page: p571(2)

Article Type: Book Review

Distributed by Thomson Gale

Book Description

A knowledge of animal population dynamics is essential for the proper management of natural resources and the environment. This book, now available in paperback, develops basic concepts and a rigorous methodology for the analysis of animal population dynamics to identify the underlying mechanisms.

Analytical Population Dynamics (Population and Community Biology Series)

Average customer rating:

Analytical Population Dynamics (Population and Community Biology Series)
T. Royama
Manufacturer: NY
ProductGroup: Book
Binding: Hardcover
ASIN: B000MUDSUW

Analytical tables on some aspects of population and household dynamics in Wisconsin, 1970-1980

Average customer rating:

Analytical tables on some aspects of population and household dynamics in Wisconsin, 1970-1980
Balkrishna Damodar Kale
Manufacturer: Demographic Services Center, Wisconsin Dept. of Administration
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0006Y0RAS

Book Description

Cattle farming is under immense public pressure for creating possible health risks (the BSE scare) for inadequate attention to animal welfare and for having adverse affects on the environment. This book outlines the latest methods of farming with dairy and beef cattle, particularly those that provide for optimum animal welfare. Topics covered include housing requirements, cattle diseases, reproduction, nutrition, milk quality and grazing systems. A separate section is devoted to the impact of cattle farming on the environment

The biological principles applied for the production of dairy cattle suitable for the enterprises and farms utilizing industrial technology =: Biologicheskie ... i ferm s industrial'noi tekhnologiei obzor

Average customer rating:

The biological principles applied for the production of dairy cattle suitable for the enterprises and farms utilizing industrial technology =: Biologicheskie ... i ferm s industrial'noi tekhnologiei obzor
I. G Velitok
Manufacturer: ESDUCK
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0007ARGCS

Morphophysiological and genetic principles of dairy cattle selection on the basis of udder quality for milk production on the industrial =: Morfo-fiziologicheskie ... proizvodstva moloka na industrial'noi osnove

Average customer rating:

Morphophysiological and genetic principles of dairy cattle selection on the basis of udder quality for milk production on the industrial =: Morfo-fiziologicheskie ... proizvodstva moloka na industrial'noi osnove
Kh. F Kushner
Manufacturer: ESDUCK
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0007B00RA

Average customer rating:

Principles of cattle production

Manufacturer: Butterworths
ProductGroup: Book
Binding: Unknown Binding

General | Veterinary Medicine | Medicine | Subjects | Books

Animal Husbandry | Agricultural Sciences | Science | Subjects | Books
ASIN: 0408707208

Average customer rating:

down to earth approach

Target oriented play

Confidence

Great Mental Preparation

30-Second Golf Swing: How to Train Your Brain to Improve Your Game
T.j. Tomasi , and Kathryn Maloney
Manufacturer: Collins
ProductGroup: Book
Binding: Paperback

General | Golf | Sports | Subjects | Books
General | Sports | Subjects | Books
Look Inside Sports Books | Trip | Specialty Stores | Books
Similar Items:

The Keys to the Effortless Golf Swing: Curing Your Hit Impulse in Seven Simple Lessons

Two Steps to a Perfect Golf Swing

How to Break 90: An Easy Approach for Breaking Golf's Toughest Scoring Barrier

The Elements of Scoring: A Master's Guide to the Art of Scoring Your Best When You're Not Playing Your Best

Four Magic Moves to Winning Golf

ASIN: 0060520205
Release Date: 2003-03-18

Book Description

One of Golf Magazine's Top 100 teachers reveals the 30-second technique to avoid mental errors and reach your true potential.

A golf swing takes less than two seconds to execute. But it's the 28 seconds before that swing that separates the average golfer from the champion. Now one of the country's most soughtafter golf coaches shows you how to develop the instincts and patterns necessary to deliver a great shot and stay in control even in the most high-pressure situations.

The 30-Second Golf Swing enables you to impose your will on the golf course rather than allowing the golf course to impose its will on you. The techniques in this book will I help you recognize what is happening when your game starts to slip and gives you the tactics to regain control immediately. Best of all I it will I help you achieve a score that matches your talent for the game and develop a mastery not only of golf but also of yourself.

Customer Reviews:

down to earth approach.......2006-11-04

I am glad I bought it; I am sure I will keep coming back to it from time to time.

Target oriented play.......2002-07-30

I have started applying the suggestions found in this book and have found a marked improvement in my game management. Everything suggested by T.J. Tomasi is based on personal and teaching experience and as such is invaluable information for us as golf-players-trying-to-improve.

Confidence.......2001-07-02

If you are a golfer, this book is a must read.

Great Mental Preparation.......2001-04-14

Don't buy this book if you're looking for golf swing mechanics. Do buy this book if you'd like help on your mental approach to the game. This is what separates good golfers from great golfers, inconsistency from consistency, and frustration from enjoyment.

Average customer rating:

Great scouting resource

scout law :quotes for life

Excellent Resource

Quotes to help you truly live by the Scout Law

Quotes that capture what being a scout is really about

Scout Law: Quotes for Life
Patrick Flaherty
Manufacturer: Penfield Pr
ProductGroup: Book
Binding: Paperback

Quotations | Reference | Subjects | Books
General | Reference | Subjects | Books
All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
Reference | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

The Scoutmaster's Other Handbook

Legacy of Honor: The Values and Influence of America's Eagle Scouts

The Scoutmaster Minute: Your Handbook for Inspiring Moments

The Eagle Court of Honor Book

The Scouting Way

ASIN: 1932043160

Book Description

This book, produced to inspire everyone but especially those involved in scouting, focuses on the 12 values of Scout Law: trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent. Abraham Lincoln, Mark Twain, Booker T. Washington, Henry David Thoreau, Aristotle, Emily Dickinson, and Theodore Roosevelt are some of the many timeless voices who offer hope and wisdom to readers of all ages. Here's a sample: "If you tell the truth, you don't have to remember anything." "Success is to be measured not so much by the position that one has reached in life as by the obstacles which one has overcome while trying to succeed." "We are what we repeatedly do."

Customer Reviews:

Great scouting resource.......2007-01-25

I bought this book to get some quotes to use at my son's Eagle Court of Honor. Excellent resource, not only for scouting, but also for character education!!!

scout law :quotes for life.......2006-01-15

bought this book for a friend, as an present for attaining the rank of eagle scout, a very good book, excellant in fact, I also have one and referr to it often..............

Excellent Resource.......2005-10-24

This is the place for a quick "Scoutmaster's Minute." Packed with great quotes that are great for life as well as scouts.

Quotes to help you truly live by the Scout Law.......2004-03-16

A Scout is....Trustworthy, Loyal, Helpful, Friendly, Courteous, Kind, Obedient, Cheerful, Thrifty, Brave, Clean, and Reverent.

If these words mean as much to you as they do to me after going through Scouts, then this book is for you. It has quotes that hold true to each part of the Scout Law, and at least for me reminded me of what it was to be a Scout. Congratulations Mr. Flaherty, you have put together a wonderful book that through the use of quotes from the past and present shows what the Scout Law stands for.

Quotes that capture what being a scout is really about.......2004-03-16

Having worked hard and acheived the honor of my Eagle Scout Award, I believe I have come to learn what being a Boy Scout truly means. This book captures that with its quotes. Boys Scouts is not just about building campfires, playing games, and making friends. It's about learning lessons for life that will shape and define the person you become. The quotes in this book are based on the Scout Law and capture the essence of it through real quotes from real people in our past and present. If your looking for a book that fun and games, this is probably not for you. However, if you are looking for a book that captures the essence of what the Scout Law means, this is it. A must have for any true Scouting Enthusiast!

Book Description

Amir Khusraw Dihlawi (1253-1325) was one of the most famous Mughal poets of the Indian subcontinent and the self-styled "Parrot of India." His "pearls" of poetry are sumptuously seen here in his Khamsa, one of the most admired texts in the Islamic world. This magnificent copy marks the culmination of the development of the deluxe Mughal manuscript in the 1590s. The writing of the Walters Khamsa fell to the most highly esteemed calligrapher of the day, Muhammad Jusayn al-Kashmiri, then at the zenith of his career. The Khamsa must have been understood at several different levels at the Mughal court. For some, it was a stellar work of literature. Others undoubtedly saw the manuscript as a repository of visual art, captivated by the sophistication of the calligraphy and the brilliance of the paintings. Still others found this book a bibliographic gem, a precious object to hold and behold.

Book Description

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk.

Customer Reviews:

Excellent advice on the basics.......2001-04-12

This book addresses the essence of support - people skills. State-of-the-art tools and technology, and the most efficient processes ever devised will not guarantee a successful help desk or technical support organization if the human interaction techniques provided in this book are not used.

Ms. Knapp provides every essential skill in a systematic order. She starts with an excellent, astute discussion on the key elements of achieving customer satisfaction, then begins the systematic process of describing how to develop and use the necessary skills for achieving this goal. This starting point is the most basic skill that is as important to our everyday life as it is to customer satisfaction: listening. This is also a skill that, regrettably, most of us need to continually work on. She gives excellent advice on how to be an active and empathetic listener, and also how to effectively communicate back to the speaker. This skill is reinforced with another that is essential to providing top notch customer support: telephone skills. A telephone, even with the growing trend toward e-support and electronic mail, is still a help desk (and call center) professional's primary tool. Because we cannot depend on facial expression or body language it is of the utmost importance to not only have good phone skills, but to also use these skills in conjunction with listening skills to "read" the customer's mood and adjust our approach accordingly.

Writing skills, the next basic skill that Ms. Knapp addresses, has always been important. This is because documenting issues and actions conveying this to other support professionals who may also work on an incident of case cuts down on unnecessary follow-ups that poorly written documentation causes. Also, this skill is rapidly growing in importance because of the increasing use of e-mail as a customer communications vehicle. The tips on writing given are excellent.

Difficult customers are a way of life. Someone who is frustrated enough to pick up a phone or who feels resentment towards the organization whose products or services you are supporting is going to want to take it out on the first person who answers the phone. Defusing these situations and refocusing angry customers on the issues instead of emotions requires real skills and the ability to subordinate your own emotions. Ms. Knapp gives excellent advice on how to handle irritated customers and, believe it or not, turn the experience into one in which the customer comes away not only satisfied, but a good reference for your product or service. This is one of the most valuable parts of the book and my personal favorite.

The remainder of this book covers problem solving (and prevention) techniques, team building and some great advice on how to relieve stress and keep from burning out. All in all, this is an excellent book that should be read by help desk and call center professionals (as well as tier-2 support analysts), and can be effectively used as a training outline by help desk and call center managers.

Average customer rating:
A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
Donna Knapp
Manufacturer: Course Technology
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
Customer Service | Industries & Professions | Business & Investing | Subjects | Books
Technical Support | Business & Culture | Computers & Internet | Subjects | Books
General | Programming | Computers & Internet | Subjects | Books
General | Computers & Internet | Subjects | Books
All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
Computers & Internet | Qualifying Textbooks - Fall 2007 | Stores | Books
Similar Items:

A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition

A Guide to Help Desk Concepts, Second Edition

Introduction to Help Desk Concepts and Skills

Building & Managing a World Class IT Help Desk

How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)

ASIN: 0619216417

Book Description

This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring return on investment. With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals. The chapters on customer satisfaction and listening techniques can be used as quick reference in the work environment, outside of the classroom. Each chapter explores, in detail, a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts.

A Guide to Customer Service Skills for Help Desk Professional, Third Edition

Average customer rating:

A Guide to Customer Service Skills for Help Desk Professional, Third Edition
KNAPP
Manufacturer: Course Technology
ProductGroup: Book
Binding: Paperback

Customer Service | Industries & Professions | Business & Investing | Subjects | Books

Technical Support | Business & Culture | Computers & Internet | Subjects | Books

General | Computers & Internet | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Computers & Internet | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 1418836893

Book Description

This book addresses two key questions: What impact can international trade rules on services have on the design and pursuit of domestic regulatory decisions? How can such negotiations be harnessed to promote and consolidate domestic policy reform? This timely volume offers contributions from many of the world's leading experts on trade on services.

Book Description

Until recently, many Japanese believed that they lived in the richest country in the world, and in the early 1990s, they welcomed the end of one-party dominance. However, by the middle of the 1990s, many Japanese are no longer confident in their economy, nor optimistic in their politics. This authoritative study analyses various aspects of Japanese society and economy in order to provide a balanced view between the optimism of the 1980s and the pessimism characteristic of more recent years. The Political Economy of Japanese Society is a revision and translation of a multidisciplinary research project carried out by the Institute of Social Science at the University of Tokyo. Beginning with the late nineteenth century, it examines the historical developments of Japan's contemporary political economy, paying particular attention to the changes that have occurred 'from below'. Social actors who have often been given peripheral treatment, such as opposition parties, the aged, female workers and foreign workers, are brought to the forefront of the analysis, alongside those considered more mainstream, such as the governing party, large corporations and labour unions. The Japanese political economy of the 1980s and 90s has had a strong impact on the global economy, and this book also analyses selective influences on the outside world, in particular on other Asian nations and the USA. Volume 1 analyses the structures of the Japanese political economy which encouraged continuous economic growth in the period from 1955 to 1990, focusing on such phenomena as Japanese political management, the Japanese employment system, and one-party dominance in politics. Volume 2 examines some of the problems inherited from this period of dramatic economic growth.

The Internationalization of the Japanese Economy

Average customer rating:

The Internationalization of the Japanese Economy

Manufacturer: Kluwer Academic, Boston
ProductGroup: Book
Binding: Paperback
ASIN: B000IEKRHY

Books:

Books Index

Books Home

Recommended Books