The Ottoman Empire and the World Economy: The Nineteenth Century (Suny Series in Middle East Studies)

Book Description

This book contains real world expertise and techniques for developing an organization-wide ability to create and embrace fundamental change. It contains details you'll need for planning a major transition, diagnosing a specific problem, putting a presentation or training session together, or just shopping for leading edge practices to benchmark. It also offers a systematic method for diagnosing your planning or implementation needs. Includes 94 reproducible pull-out tools and models you can use in your own work!

Presented in a unique "conference" format, this book contains texts from actual sessions, and presentations by more than two dozen of today's leading change management experts, including their hands-on tools and models.

Book Description

Environmental Microbiology: A Laboratory Manual is designed to meet the diverse requirements of upper division and graduate-level laboratory sessions in environmental microbiology. The experiments introduce students to the activities of various organisms and the analyses used to study them. The book is organized into three thematic sections: Soil Microbiology, Water Microbiology, and Environmental Biotechnology. The first section includes experiments on the soil as a habitat for microorganisms, and introduces the main types of soil microorganisms, how they interact with the soil, and the techniques used in their analysis. Experiments in the second section cover assays of microbial pathogens--bacteria, viruses, and protozoan parasites--used in food and water quality control as well as an exercise in applied bioremediation of contaminants in water. The final section on biotechnology includes applications of the polymerase chain reaction (PCR) for the detection of bacteria and the use of enrichment cultures and a computer-based, physiological test bank to isolate and identify a bacterium useful in bioremediation. Designed for maximum versatility and ease of use for both the student and instructor, each experiment is self-contained and includes theoretical, practical, and pedagogical material.

* New edition incorporates new experiments and the latest techniques
* Designed for maximum versatility and ease of use for the student and instructor
* Each experiment is self-contained and includes theoretical, practical, and pedagogical material.

Customer Reviews:

This Book Will Keep You Well.......2005-08-07

Tilton & Bennett have produced a very good text for Mountaineers Books. Every out-door lover, wilderness hiker and mountain back packer should read "Don't Get Sick".

Through nine absorbing chapters they inform about all the various diseases (from staph to lyme disease to bubonic plague) one may contract from living out doors. The book is small and will fit into a pocket (take it with you for reference on your next trek). T & B's comfortable, and non technical, writing style allowed me to read all 108 pages in just one week of the National Scout Jamboree.

T & B identify many diseases, suggests cures, define periods for illness, and discuss how to shield one from sickness. They offers explanation about the four microbes that make us sick: viruses, bacteria, fungi and yeast, and protozoa. They also highlight their prevention and cures. More than a dozen graphs and tables illustrate healthy ways to avoid wilderness illness and how to set up a germ free living space. T & B also provide a helpful reference section, for each chapter, at the end of the book (demonstrating their state of the art research).

With 20+ years of wilderness hiking and pack backing experience I was delighted to learn more from T & B. For example, tetanus lives in the soil (just another reason not to go bare footed in unfamiliar environments), on page 23. And sixty-six percent of all raw poultry contains salmonella (cook it thoroughly), page 62.

This book is recommended to all who spend time hiking, eating, and sleeping in the wilderness. If you enjoy the outdoors, T & B will help you love it more with good health.

Michael Finney's Consumer Confidential: The Money-Saving Secrets They Don't Want You to Know
Average customer rating:

HERE IS $100,000, NO GIMMICK ...

Michael Finney is AWESOME - and so is the book!

More value than you can imagine

This book will save you tons of money!

Michael Finney's Consumer Confidential: The Money-Saving Secrets They Don't Want You to Know
Michael Finney
Manufacturer: Berrett-Koehler Publishers
ProductGroup: Book
Binding: Paperback

General | Personal Finance | Business & Investing | Subjects | Books
Social Services & Welfare | Poverty | Current Events | Nonfiction | Subjects | Books
Consumer Guides | Reference | Subjects | Books
General | Reference | Subjects | Books
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ASIN: 157675300X

Book Description

Being a good consumer is not only about money, says Michael Finney, it's also about awareness and fairness. Good consumers are concerned about what is fair, for others as well as themselves. Backed by 25 years of experience in the field, Finney shows how to balance these factors, while he dives into the details of educated consuming. Here is clear, authoritative advice on how to get a luxury hotel room for the price of a roadside motel; how to negotiate effectively; what to look for in an insurance policy; where to get the best deals on consumer electronics, technology, and cars; what to know about savings and investing; how to write an effective complaint letter; and much more. This easy-to-read guide through the maze of consumer affairs includes dozens of firsthand stories about the author and the consumers he has helped over the years.

Customer Reviews:

HERE IS $100,000, NO GIMMICK ..........2005-02-15

If you read this book you are guranteed to save more than $100,000 over the next 2-3 decades. This book not only shows you how to save money but also how to live below your means thus saving thousands each year.
His topics from insurance, car buying and housing are a must read.
If you are looking to invest there is also a topic for you.
He also informs you that you cannot have EVERYTHING especially at the SAME TIME!

Michael Finney is AWESOME - and so is the book!.......2004-12-03

I have enjoyed listening to Michael Finney on KGO radio for years. I didn't always remember what the exact steps were I needed to take or who it was I need to call to address my specifc consumer problem du jour. It is so very helpful to have some of his most valued tips in writing. Definitely a 5 star read!

More value than you can imagine.......2004-11-30

Reading Michael Finney's Consumer Confidential was a money saving adventure chapter by chapter. Fortunately I read Michael's book prior to purchasing insurance. His book taught me what to look for and what to avoid. I'm absolutely certain that one section alone saved me thousands.

As a consumer it is really important to be aware of how others may be attempting to take advantage of us and be prepared not to be manipulated. Michael, with his wonderful simplistic and easy to understand style, teaches us how to heighten our level of awareness and be a smarter consumer.

Consumer Confidential is a book that can be read from front to back page by page, or you can pick it up and read it section by section in no particular order. I now keep Consumer Confidential as a handy reference guide.

This book will save you tons of money!.......2004-10-23

Lots of great advice, broken down into different areas of how consumers can not only protect themselves but take advantage of hidden secrets only the savvy have. Good stuff on insurance scams, buying used cars, mortgage loans...you name it. Quick read but crammed full of neat stuff. You'll probably have to read it more than once to remember it all!

25 Management Lessons From the Customer's Side of the Counter
Average customer rating:

The examples tell the story

James Donnelly's book gives simplistic and short management

25 Management Lessons did not live up to expectations

A must read for managers and other upper-level employees.

Must read.

25 Management Lessons From the Customer's Side of the Counter
James H. Donnell
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
Customer Service | Industries & Professions | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
Total Quality Management | Management & Leadership | Business & Investing | Subjects | Books
ASIN: 0786310049

Book Description

Close To The Customer is a sometimes shocking, often humorous look at encounters between customers and organizations. It gives 25 new ideas you can use to keep customers coming back for more.

Customer Reviews:

The examples tell the story.......1999-12-22

Having read many management books by a number of authors, I have to place this one up at or near the top. The thing that makes Donnelly so effective are his examples, both those showing poor and good customer service. The examples are ones that most of us can easily relate to and every time I read the book, I recall new but similar circumstances I have encountered. I believe this book should be required reading for every manager (and even the rest of the staff) who is in the customer service business. Many times we can't realize how bad we are until we hear someone else relate their stories.

James Donnelly's book gives simplistic and short management.......1999-04-08

This review focuses on part two of the book "25 Management Lessons from the Customer's Side of the Counter" by James Donnelly. The review was conducted by Consumer Science students at the University of Wisconsin-Madison.

Part II What Customers Know About Managing People

Part two of James Donnelly's book focuses on eight lessons that mangers should consider when examining their management styles. This part gives simplistic and short lessons that outline strategies on how to become a better manager. This section varies from the other two sections of the book because it moves away from giving antidotal stories of how the customer is able to see the overall management style reflected in the employee's behavior. Part two of the book uses very limited stories to illustrate the lessons and tends to focus on Donnelly giving his own tips to managers on how they could improve their company and overall management techniques. The review of part two will focus on the major themes that Donnelly stressed and give overall reactions to the section. In part two of the book Donnelly tends to get away from the customer focus and starts to preach his own tips on management. Lesson thirteen typified this style by arbitrarily comparing good management techniques to those of a physician, without giving the customer basis for the analogy. Donnelly explained that to be a successful manager a person must separate the problems of a business from the conditions of the business. This distinction is important because a condition of a business can not be solved, but it can be managed. Examples given of some conditions that can not be solved by making one decision are; encouraging peak performance, improving product and service quality, and improving productivity. Donnelly explained that mangers today often try to solve conditions and waste useful company resources. This lesson and the others in part two are probably important to managers, but conflict with the theme of the book. The ideas in part two are generally not explained by using a customer focus and do not show how Donnelly formulated the advice. The lessons in part two did give useful information and tips that a manager should consider. The main aspects Donnelly discussed in part two dealt with how to analyze peak performance, how to encourage peak performance, and how to change the overall company atmosphere by good management. However, to achieve this Donnelly gave his own detailed opinions and not examples using logic from the customer's point of view. Throughout part two Donnelly gave detailed advice and strategies similar to lesson thirteen, but did not base them on any consumer principles. The tips given seemed to be informative and logical, but only seemed useful to those at the top of the corporate food chain. Overall this section was rather dry with personal opinions and details that customers would not be able to reasonably suggest. The title of part two might better reflect its contents if the name was changed to "What Donnelly Knows About Managing People."

25 Management Lessons did not live up to expectations.......1999-04-07

"25 Management Lessons From the Customer's Side of the Counter" is a well-structured book, divided into three sections discussing customer satisfaction, managing people, and leadership. Donnelly was wise to write the book informally, as his language better conveys his stories detailing numerous customer experiences. His personality is evident throughout his accounts, which adds humor to the stories, but also expresses a condescending attitude towards the establishments and their employees. It is quite obvious that Mr. Donnelly has little retail experience, showing almost no sympathy for the retail employees who were following instructions. In some instances, Mr. Donnelly did not voice his dissatisfaction to a manager or even the offending employee, but this is true of one of his lessons as most customers will not voice their dissatisfaction but just will never come back to the store. Part one, which focused on customer satisfaction, was by far the most entertaining part of the book and worked to draw in the reader. Section two and three saw the emergence of diagrams and charts with fewer applicable personal experiences, turning the presentation of the book into a Management and Human Resources 101 lecture. Donnelly's perspective switched from relaying instances from the customer's side of the counter to reciting the syllabus for his Organizational Behavior course. Part one was about occurrences that are easy for any reader to relate to, making many more effective points because people can easily understand the lesson. Part two and three do not tell about many customer experiences on the selling floor; Donnelly discusses issues in corporate management that most customers would know nothing about. Therefore, his book content does not accurately reflect the title after part one. Donnelly structured the individual sections well, with each personal account ending with a clear point stated and a review of those points at the end of each section. Unfortunately, after the points for part three are summed up, he failed to write a conclusion. No ending words of wisdom from the expert on customer service. No last jab at the managers who are not performing well. We found that hard to believe. After such an auspicious beginning, the book sputtered along and just ended. By buying this book, I am indirectly Mr. Donnelly's customer, and from my side of the counter this book did not live up to its expectations.

A must read for managers and other upper-level employees........1999-04-07

25 Management Lessons from the Customer's Side of the Counter should be read by managers and upper-level employees of all companies. Although the title may lead someone to believe this book enhances marketplace satisfaction for a customer, this book clearly provides lessons to improve the overall quality of a company by improving the many internal aspects of company operations. If your company is not operating to its full potential, I strongly suggest reading this book.

Must read........1998-04-26

When you read 25 Management Lessons From the Customer's Side of the Counter, you will learn important business principles in 3 distinct management areas: customer satisfaction, managing people & leadership. For instance, who's job is it to keep the customer happy ? Dr. James H Donnelly is the Thomas C. Simons professor in the Gatton College of Business & Economics @ the University of KY. For 20 years, I've known that Jim Donnelly has a sense of humor, in addition to his professional credentials. Now I know you'll learn something from reading 25 Management Lessons From the Customer.

Book Description

By focusing on the implications for future generations and the people of developing countries, the editors seek to provide an alternative to standard approaches that focus on the short run solutions consumers or markets are willing to support. The work also illustrates that new developments in social choice theory offer a better foundation than traditional welfare economics.Upon perceiving the need for a fresh orientation toward global environmental issues, the editors organized an international conference at Cornell University to study the equity dimension. This collection is the result of the conference and represents the collaboration of economists, ethicists, political scientists, demographers and ecologists.Global Environmental Economics: Equity and the Limits to Markets illustrates that the issues of equity can be applied to global environmental problems as well as take a more central role in economic theory.

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