Cruise Operations Management (The Management of Hospitality and Tourism Enterprises)

Book Description

Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike.

A user-friendly and practical guide it discusses issues such as:
· The history and image of cruising
· How to design a cruise and itinerary planning
· Roles and responsibilities on a cruise ship
· Customer service systems and passenger profiles
· Managing food and drink operations onboard
· Health, safety and security

Cruise Operations Management presents a range of contextualised facts illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated to cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion.

The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can dip in and make use of specific material and case studies for use within a more generic hospitality or tourism learning context.

* Comprehensive overview of hospitality services and operations written specifically for the cruise industry
* Uses contemporary examples to illustrate the unique aspects of this industry providing a clear understanding of managing operations onboard
* Flexible format enables readers to build knowledge cumulatively or jump in and make use of specific material within a hospitality or tourism learning context

Customer Reviews:

Best book on cruise management.......2006-07-27

This book has not primarily been written for cruise passengers, but for students, for people interested in a cruise management position, and for business partners of cruise lines. It provides a comprehensive look behind the scenes both shipside and shoreside. Many examples and short case studies help the reader appreciate the multiple facets of cruise operations. Along with Cartwright/Baird's 'Development and Growth of the Cruise Industry', this is probably the best text about cruise management on the market. We use it in our undergraduate Cruise Industry Management course (Hochschule Bremerhaven, Germany).

Dictionary of the Cruise Industry: Terms Used in Cruise Industry Managment, Operations, Law, Finance, Management, Ship Design & Construction

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Dictionary of the Cruise Industry: Terms Used in Cruise Industry Managment, Operations, Law, Finance, Management, Ship Design & Construction
Giora Israel
Manufacturer: Seatrade Cruise Academy
ProductGroup: Book
Binding: Paperback

Hospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books

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Cruise Operations Management (The Management of Hospitality and Tourism Enterprises)

ASIN: 0905597702

Book Description

Collaborative information technologies are broadly defined as technologies that enable collaboration among individuals engaged in a common task. Examples of such technologies are Web-based chat tools, Web-based asynchronous conferencing tools, e-mail, listservs, collaborative writing tools, and group decision support systems. Collaborative Information Technologies includes research on the design and implementation of such technologies, assessment of the impact of collaborative technologies on organizations, and theoretical considerations on links between collaborative technologies and organizational outcomes.

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Collaborative Information Technologies are broadly defined as technologies that enable collaboration among individuals engaged in a common task. Examples of such technologies are Web-based chat tools, Web-based asynchronous conferencing tools, e-mail, listservs, collaborative writing tools, group decision support systems, etc. Collaborative Information Technologies includes research on the design and implementation of such technologies, assessment of the impact of collaborative technologies on organizations, and theoretical considerations on links between collaborative technologies and organizational outcomes.

Collaborative Technologies and Organizational Learning (Series in Information Technology Management)

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Great integration of literary resources & case study process
Useful recommendations across multiple organizations
Excellent academic treatment of collaboration
Excellent book which offers many practical soultions
A Published Academic Study that States the Obvious

Collaborative Technologies and Organizational Learning (Series in Information Technology Management)
Robert E. Neilson
Manufacturer: IGI Global
ProductGroup: Book
Binding: Paperback

Strategy & Competition | Management & Leadership | Business & Investing | Subjects | Books

Decision-Making & Problem Solving | Management & Leadership | Business & Investing | Subjects | Books

Training | Management & Leadership | Business & Investing | Subjects | Books

General | Organizational Behavior | Business & Investing | Subjects | Books

Organizational Learning | Organizational Behavior | Business & Investing | Subjects | Books

General | Job Hunting & Careers | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

General | Computers & Internet | Subjects | Books

General | Databases | Computers & Internet | Subjects | Books

History of Technology | Technology | Science | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 187828939X

Book Description

Collaborative Technologies and Organizational Learning provides new insight from a longitudinal study of a public sector organization's experience with implementing a specific collaborative technology, Lotus Notes. The book includes a discussion of theoretical bases for organizational learning as well as practice prescriptions for those interested in installing or using Lotus Notes to leverage the intellectual capital already existing within an organization. From a theoretical perspective the book discusses a multiplicity of theoretical bases underlying organizational learning including single and double loop learning, expectancy theory, experience curve theory, reciprocity theory, coordination theory, open systems theory, optimal curve theory, and need-pull theory. Tom Davenport, a well-known management "guru" recently lamented that "if you can find a case in which Lotus Notes has fundamentally changed the organizational culture and dynamics of information exchange, I'll waterski from Boston to Nantucket in January." This book addresses some of Davenport's concerns by focusing on the all important first step in implementing a collaborative technology--determining what implementation approach(es) work best in a given organizational environment. Large scale organizational investments in collaborative technology have skyrocketed. However, little empirical evidence exists to justify large expenditures on these technologies and associated training and operating costs. Collaborative Technologies and Organizational Learning is intended for readers seeking greater understanding in how collaborative technologies such as Lotus Notes helps foster organizational learning

Customer Reviews:

Great integration of literary resources & case study process.......2000-03-30

I found this book to be an interesting book to read, but challenging at first. I suggest that one starts with the appendix and then reads the book front to back. The first 72 pages "provides valuable sound bites," as David A. Wilson comments on the back cover, however previous knowledge of learning theory and organizational learning is required to understand these bites of information. "Theories examined in this section of the literature review include: double loop learning theory (Argyris, 1977, 1992, 1994)..." (pg. 21), the theories he discusses are many, and relayed so quickly to provide the foundation for the study that it may take awhile to engage your interest. If you need to find other reference material about organizational learning, this is a good resource, since he references so many in the first few pages. I also found value in the way he walks methodically through the research and case study process, specifically as it relates to Lotus notes and other collaborative database technologies. His discussion of the case was interesting to me from a process standpoint, however as a businessperson it was a bit too academic. It isn't until the last two chapters that the meat or content of the study is revealed.

Too much time is spent on giving the reader an understanding of the case study process, as a businessperson I want to know how did it work, right away. Therefore I found the "Summary: The `Top Ten' practice prescription" (pg. 109) steps in the last chapters were great! I also enjoyed the section that discussed the "relationship between prior training and intellectual material contribution rates, Myers-Briggs-Type Indicators (MBTI)." (pg.86) The correlations by personality types and learning styles are fascinating.

I found no new ideas here, however the way he brings together several areas of organizational learning and collaborative technology combined with a methodical approach are worth the effort to read this book.

Useful recommendations across multiple organizations.......1999-09-01

Dr. Neilson's contention that technologies should and can be used as force multipliers is a positive message to the workforce of the future. As students and employees are expecteded to learn more,learn faster, and apply newfound knowledge to increasingly complex problem-solving situations, realistic and practical guidelines are needed for managers and learning specialists within organizations to facilitate effective applications of chosen technologies. First, technologies must be selected that are helpful to the user, then personnel have to be able to use those technologies to effectively address their job requirements. This book introduces strategies for technology insertion, reviews succinctly the various theories on learning organization and knowledge management principles, and uses a case study approach to show how these strategies can be utilized to successfully implement new technologies within an organization. Most importantly the book re-emphasizes that the human interface is the most critical component of successful technology application. Dr. Neilson's theories and guidelines have practical applications across any organization that is considering new technology solutions--because the focus is on the end-user, the learner; and although Lotus Notes is the case study technology in this book, the concepts discussed here and the recommendations for successful implementation are pertinent to any technology insertion program. I have already shared this book with my clients and intend to list it as recommended reading for executives and learning specialists alike. The straightforward approach, the easy to read format, and the concise summaries of multiple areas of research make this an excellent introduction to the fields of knowledge management, learning organization principles,and collaborative technologies.

Excellent academic treatment of collaboration.......1999-03-28

I liked the book, not so much for its evaluation of Lotus Notes, but rather for the perspective it brings to evaluation of information sharing. As a practical instantiation of qualitative research, Neilson has written an excellent style manual for research study design and reporting. Using "Collaborative Technologies" as a reference, and a model, makes the evaluation of other knowledge based tools or organizational learning situation much easier. I recommend it to students studying collaborative learning as a starting point for research. I also recommend it to company information managers as practical information as to the state of the art and expected return on investment from collaborative tools.

Excellent book which offers many practical soultions.......1999-02-18

I found this book to be very rich in its coverage of the topic of collaborative technologies and its impact on organizational learning. It offers many practical solutions in how to utilize these technologies. It is also very rich in offering strong theoretical basis for many aspects of these technologies and learning processes.

A Published Academic Study that States the Obvious.......1998-11-18

This book produced no surprises. It is simply a report on a tedious academic study that produced very predictable results. The 100+ page book is summarized in one page where the author spits out the predictable results. I almost gave the book two stars based on the fact that it affirmed some assumptions my company is already making about collaborative technologies.

Book Description

Legumes have diverse uses and roles in agriculture and environmental protection. They are particularly important in the tropics for a number of reasons. Browse or tree species are renowned for their drought resistance and their role in the prevention of desertification. All legumes can fix atmospheric nitrogen, thus reducing the cost of fertilizers to farmers who may not be able to afford them. While tropical grasses are often of poor nutritive value, both browse and pasture legumes may have a higher protein content, palatability and digestibility. This volume focuses on the use of tropical browse, pasture and grain legumes in animal nutrition. It is written by leading authorities from the UK, Australia, India and Malaysia and is aimed at advanced students, research workers and extension agents in animal nutrition.

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Grammar for Computer People Too!

Human Resources Director

Much Needed!

How to improve your grammar easily!

Grammar for Grownups: A Self-Paced Training Manual
Janis Fisher Chan
Manufacturer: Advanced Communication Designs, Inc.
ProductGroup: Book
Binding: Paperback

Writing | Reference | Business & Investing | Subjects | Books
Writing Skills | Writing | Reference | Subjects | Books
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Professional Writing Skills

Just Commas: 9 Rules to Master Comma Usage

E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace

Writing At Work : Professional Writing Skills for People on the Job

Business Grammar, Style & Usage: The Most Used Desk Reference for Articulate and Polished Business Writing and Speaking by Executives Worldwide

ASIN: 0963745514

Book Description

This book is essential for anyone who wants to learn or review the right way to use grammar and punctuation. A complete self-study program in a handy workbook format, it provides the same practical techniques and strategies Advanced Communication Designs' instructors have taught to business and professional peoplesince 1980. In only eight lessons, you'll learn to understand the terms used to talk about writing; write complete, clear sentences instead of fragments and run-ons; use pronouns and verbs correctly; use commas and other punctuation correctly; avoid confusing commonly confused words; and avoid gender bias. Filled with practice exercises with immediate feedback, the book can be used for self-study or as the text for a class.

Customer Reviews:

Grammar for Computer People Too!.......2004-11-10

I'm a programmer, not an English teacher. Now that our company has grown and I'm writing more reports (status, progress, etc.), I felt like I needed to work on my writing. I went through this book in about four hours and did most of the practice exercises. And believe it or not, I am actually feeling much better about my writing now.

Human Resources Director.......2004-11-09

In our company, at least half of our
employees could improve their writing skills and I find that this is a
great resource because I can use it with entry-level administrative
assistants as well as VP's. We also have many people for whom English
is not their first language and this resource has been very helpful for
them too.

Much Needed!.......2001-12-01

Let me tell you about something embarrassing that happened to me last year. I sent an E-mail to an important client who was angry about a misplaced order. The client replied that he understood what happened and wouldn't hold it against us, which was a relief. Then he pointed out every grammatical error and misplaced comma in my message. For example, I had used "effect" when I meant "affect," and I had created a run-on sentence by using a comma instead of a semicolon. There were other errors as well. After I picked myself up off the floor, I went onto the Internet, looking for help, and I found a great book called Grammar for Grownups. It gave me clear explanations of all those tricky grammar and punctuation rules. It also gave me practice exercises so I could work on my own to improve. Now I proofread every E-mail I send-and now I know what I am looking for.

How to improve your grammar easily!.......2000-05-08

Grammar for Grownups is an easy to use and very helpful self-paced training program. The lessons are presented clearly with appropriate examples and exercises. Each lesson reviews points of grammar that are basic to good writing.Grammar for Grownups is also a good reference book because it is well organized and therefore it is easy to look up specific topics. Being a busy person, I really appreciate the valuable content and the user-friendly design of this book.

Book Description

As public health issues have gained an increasingly high political profile, the need for policy and management decisions to be informed by robust evidence of the effectiveness is now viewed as crucial. While evidence-based medicine is a well accepted feature in clinical health care, public health interventions are inherently more complex and present both significant challenges and opportunities for advancing this approach. In England, developments include the setting up of the Centre of Public Health Excellence, at the National Institute for Health and Clinical Excellence (NICE), with the responsibility for providing evidence and guidelines on the effectiveness of interventions and programmes in priority areas of public health. Further important contributions are also being made by many other research centres and groups. This book presents many of these contributions and provides a state of the art compendium on this subject. Inequality in health is a widespread problem, and the themes discussed here can be used for international comparison and application. Public health evidence examines: international trends in social inequalities in health; the role of evidence in public health policy development and practice; the infrastructure of the UK evidence-based approach; selected examples of how evidence is being applied to reduce health inequalities in England; the methodological challenges involved in evaluating interventions and the synthesis of evidence; and how to take this approach forward. The key message is that tackling health inequalities and implementing the evidence-based approach will require commitment from all those involved; researchers, academics, policy makers, the public and private sector, practitioners, the NHS, and local government. But health inequalities are a common problem facing more developed countries, and the book has international relevance. This timely contribution pushes the boundaries of thinking on research in public health.

Tackling Gender Inequality: Raising Pupil Achievement (Policy & Practice in Education)

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Tackling Gender Inequality: Raising Pupil Achievement (Policy & Practice in Education)

Manufacturer: Dunedin Academic Pr Ltd
ProductGroup: Book
Binding: Paperback

General | Education | Nonfiction | Subjects | Books

Policy | Education | Nonfiction | Subjects | Books

Pedagogy | Education | Nonfiction | Subjects | Books

Tackling Health Inequalities Since the Acheson Inquiry

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Tackling Health Inequalities Since the Acheson Inquiry
Mark Exworthy , Marian Stuart , David Blane , and Michael Marmot
Manufacturer: Policy Press
ProductGroup: Book
Binding: Paperback

Social Policy | Government | Nonfiction | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

Health Care Delivery | Administration & Policy | Medicine | Subjects | Books

Public Health | Administration & Policy | Medicine | Subjects | Books

Tackling inequalities : Where are we now and what can be done? (Studies in Poverty, Inequality & Social Exclusion)

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Tackling inequalities : Where are we now and what can be done? (Studies in Poverty, Inequality & Social Exclusion)

Manufacturer: Policy Pr
ProductGroup: Book
Binding: Paperback

Book Description

The growing divide between the poor and the rich is the most significant social change to have occurred during the last few decades. The new Labour government inherited a country more unequal than at any other time since the Second World War.

This book brings together a collection of contributions on inequalities in the main areas of British life: income, wealth, standard of living, employment, education, housing, crime and health.

It charts the extent of the growth in inequalities and offers a coherent critique of the new Labour government's policies aimed at those tackling this crisis. In particular, the numerous area-based anti-poverty policies currently being pursued are unlikely to have a significant and long-lasting effect, since many lessons from the past have been ignored. The contributors use and interpret official data to show how statistics are often misused to obscure or distort the reality of inequality.

A range of alternative policies for reducing inequalities in Britain are discussed and set within the global context of the need for international action.

Book Description

Richard Layard is one of Britain's foremost applied economists. His work has had a profound impact on the policy debate in Britain and abroad. This book contains his most influential articles on education, equality and income distribution and on the lessons of economic transition in Eastern Europe. It is published along with a companion volume. Educational Inequality argues that lifetime inequality is the basic inequality we should worry about. In this context education is a powerful instrument of redistribution, as well as a national investment. Cash redistribution has efficiency costs which can be calculated, but it may also serve to discourage inefficient over-work arising from each person's efforts to earn more than his neighbor. A final series of essays is based on Layard's recent work on reform strategies in Russia and Poland. The book opens with Richard Layard's personal credo "Why I became an economist."

Tackling Racial Inequalities in Northern

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Tackling Racial Inequalities in Northern

Manufacturer: SOS Free Stock
ProductGroup: Book
Binding: Paperback
ASIN: 1899203508

What works in tackling health inequalities?: Pathways, policies and practice through the lifecourse (Studies in Poverty)

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What works in tackling health inequalities?: Pathways, policies and practice through the lifecourse (Studies in Poverty)
Sheena Asthana , and Joyce Halliday
Manufacturer: Policy Press
ProductGroup: Book
Binding: Hardcover

Public Policy | Government | Nonfiction | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

General | Social Sciences | Nonfiction | Subjects | Books

Health Care Delivery | Administration & Policy | Medicine | Subjects | Books

Public Health | Administration & Policy | Medicine | Subjects | Books

ASIN: 1861346751

Rethinking the regional question: the Government's current approach to tackling regional inequality fails to address the acute spatial concentration of ... An article from: Town and Country Planning

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Rethinking the regional question: the Government's current approach to tackling regional inequality fails to address the acute spatial concentration of ... An article from: Town and Country Planning
Ash Armin , Doreen Massey , and Nigel Thrift
Manufacturer: Town and Country Planning Association
ProductGroup: Book
Binding: Digital
ASIN: B0008GC5HC
Release Date: 2005-07-31

Book Description

This digital document is an article from Town and Country Planning, published by Town and Country Planning Association on October 1, 2003. The length of the article is 1165 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Rethinking the regional question: the Government's current approach to tackling regional inequality fails to address the acute spatial concentration of power that leads to geographically unequal effects favouring one corner of the nation.(regional policy)
Author: Ash Armin
Publication: Town and Country Planning (Magazine/Journal)
Date: October 1, 2003
Publisher: Town and Country Planning Association
Volume: 72 Issue: 9 Page: 271(2)

Distributed by Thomson Gale

Rich and Poor: Perspectives on Tackling Inequality in Ireland (Combat Poverty Agency's Research Series)

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Rich and Poor: Perspectives on Tackling Inequality in Ireland (Combat Poverty Agency's Research Series)

Manufacturer: Oak Tree Press
ProductGroup: Book
Binding: Hardcover

General | Popular Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

Book Description

The number of Internet users is doubling every year, and will soon total more than 100 million people. This group will constitute an enormous and attractive market segment, one with exceptional buying power and demonstrated acceptance of new products and new technologies. However, many people use this new medium primarily for social dialog, which gives the Internet a dual role and a unique character that is unlike any medium or marketplace that has existed before. As it matures, therefore, the Internet poses unique challenges to old ways of ding business even as it promises to have enduring impact on the way that business is conducted worldwide.

This report surveys the Internet phenomenon as an important topic for corporate strategy, and offers valuable insights into:
• Its growth
• Its technical foundations
• The new market segments it creates
• Its promising opportunities, and
• Its development over the long term.

“An excellent wake-up call to any company that doesn’t appreciate or hasn’t planned for the impact of the internet on electronic commerce and business communication.” Ron Maheu Chairperson, National High Tech Group Coopers & Lybrand

“An excellent and comprehensive treatment of this very dynamic and evolving component of one of our new market opportunities. I have recommended it to key executives at Pacific Bell and SBC.” Armando R. Marquez Former Director, Strategic Workforce Planning Southwestern Bell

“An impressive analysis. A work of substance and balance.” Benjamin Compaine Senior Research Professor Pennsylvania State University

“A visionary document.” Thomas McGann Former NYNEX Executive

“Way out ahead of a lot of the thinking on the Net.” Benjamin Fuller Daimler-Benz Society and Technology Laboratory

“We like The Knowledge Channel. It has been command reading for a number of our people.” Peter Osgood Osgood O’Donnell & Walsh

“A fundamental treatment of the present and future impact of information technology dynamics on established markets, and the need for business executives to pursue and embrace IT thinking into their strategic planning. Your clear understanding and treatment of the movement toward differentiation markets and your long-term view of how the Internet will foster the shift of power to customers is brilliant.” Paul De Baldo President Corporate Strategic Partners

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