Book Description
Intercultural Communication in the Global Workplace continues to be a vital reference for global business professionals. This new edition features updated discussions on the impact of globalization and technology in business communication, expanded treatment of ethics issues, increased discussion of world religions (particularly the role of Islam), and more short cases for improved ease of reading and comprehension.
Customer Reviews:
More than an academic perspective.......2001-11-18
I'm an American based in Japan and working all over Asia. I found this book to be an outstanding analysis of the relationships between Americans and their foreign colleagues or customers.
It's written from a business perspective more so than an academic perspective. Although the style is a bit heavy, I still found many of the anecdotes entertaining.
real-life examples of diversity in globalized business.......2000-05-28
In the past four years, I have used Intercultural Communication in the Global Workplace with over 500 community college students interested in cultural differences from a business perspective. This book provides a useful structure for thinking and talking about both the theoretical foundations of global diversity as well as the practical implications of working cross culturally - - whether from a desk in the USA or traveling and working abroad. The book is well-organized and includes thoughtfully selected, real-life examples of cultural differences (which I, as an overseas expatriate of 20 years can verify). The real value of the book is in these multiple examples which give readers a sense of the rich diversity of our globalized world and the importance of encountering business people from other cultures (both within the USA and abroad) with an awareness of, and sensitivity to, cultural priorities. The case study in the chapter on negotiations with other cultures is particularly well-conceived and useful.
real-life examples of diversity in globalized business.......2000-05-28
In the past four years, I have used Intercultural Communication in the Global Workplace with over 500 community college students interested in cultural differences from a business perspective. This book provides a useful structure for thinking and talking about both the theoretical foundations of global diversity as well as the practical implications of working cross culturally - - whether from a desk in the USA or traveling and working abroad. The book is well-organized and includes thoughtfully selected, real-life examples of cultural differences (which I, as an overseas expatriate of 20 years can verify). The real value of the book is in these multiple examples which give readers a sense of the rich diversity of our globalized world and the importance of encountering business people from other cultures (both within the USA and abroad) with an awareness of, and sensitivity to, their cultural priorities. The case study in the chapter on negotiations with other cultures is particularly well-conceived and useful.
Book Description
Written by a team of experts in the field of workplace diversity,
The Global Diversity Desk Reference offers a strategic approach for international organizations that want to succeed in the worldwide marketplace by maximizing the potential of all their employees. You'll discover how to increase effectiveness in managing diversity at three levels--the individual, interpersonal, and organizational. You'll also get the practical tools, concrete suggestions, and pragmatic methods you need to successfully manage a global workforce and create and align organizational systems, policies, and practices with the requirements of an international workforce.
Included with the book is a free CD-ROM containing customizable tools and templates!
Customer Reviews:
A Must Have!.......2003-09-22
Gardenswartz, Rowe, Martin, and Dingh hit it well with this one. All of these powerful writers and trainers bring their energy and experience to the page with this must-have for interculturalists and diversity trainers, domestic or international. With a strong goal of helping trainers tap personal, interpersonal, and organizational aspects of diversity and change, this book is a wonderful tool filled with powerful and practical exercises and tools for training and working with groups.
Written very practically and conversationally, it is as if the authors are sitting with you as they discuss their tools. And included with the book is a CD ROM with activities from each chapter in multiple formats for your use. I highly recommend this book and am pleased to have it on my desk.
Book Description
With a 12-step strategic guide and a wealth of case studies, this book offers the tools organizations need to bridge distance, cultures, and language, and convert the richness created by cultural diversities into innovative thinking and action.
Customer Reviews:
Interesting views.......2006-12-15
This is mostly about common sense, but it does provide some clever insight into today's multinationals and it's worth for anyone interested in how our different cultures can work together in one organization, and perform at their best. The authors start from an interesting premise, that is "you can never completely understand a culture that is not yours / or that you haven't been living in".
A Solid Read!.......2004-04-30
Some of the challenges of managing global teams are obvious. For example, team members will probably speak different languages and come from different cultures. So how do you function in the Tower of Babel? Authors Michael J. Marquardt and Lisa Horvath recommend designating a common language, usually English for American companies. On the other hand, some of the challenges global team managers confront are not so obvious. For instance, what reward system do you use when everyone values different things? Can you just give everyone a pat on the back and a bonus, or must you individualize feedback mechanisms? What etiquette do you follow if everyone has a different sense of what is polite? If these issues haven't occurred to you already, you need this book. If they have, well, We still suggests this rundown on the very basics. As you may have guessed, all the issues you have already confronted with international employees get magnified with global teams.
A Solid Effort!.......2004-03-01
Some of the challenges of managing global teams are obvious. For example, team members will probably speak different languages and come from different cultures. So how do you function in the Tower of Babel? Authors Michael J. Marquardt and Lisa Horvath recommend designating a common language, usually English for American companies. On the other hand, some of the challenges global team managers confront are not so obvious. For instance, what reward system do you use when everyone values different things? Can you just give everyone a pat on the back and a bonus, or must you individualize feedback mechanisms? What etiquette do you follow if everyone has a different sense of what is polite? If these issues haven't occurred to you already, you need this book. If they have, well, We still suggests this rundown on the very basics. As you may have guessed, all the issues you have already confronted with international employees get magnified with global teams.
First book to show the real power of global teams!.......2001-11-10
Presents the key challenges facing global teams with specific recommendations and case studies on how to overcome those challenges.
Wonderful Treatment of What's Known.......2001-10-16
Marquardt and Horvath have done a very competent job bringing together good practices for people and organizations working in different places and cultures. Examples from Pfizer and other global corporations make the clear, simply written prose real to the reader, whether a newcomer to this interesting and pertinent field or someone who, like me, has seen a lot of the literature and done a lot of this work already. For my taste, I would have preferred to see more about technology, but the coverage was good and comprehensive enough to whet the appetite or confirm in business language what the practitioner would need to say to a business leader or a manager who was having trouble or starting out. The layout of the book is pleasant. What did worry me about the work, which I still rate highly, is suspicion that the research and scholarship were not up to a high standard, e.g., the consistently incorrect citation of the 1994 classic in the field "Globalwork" by Mary O'Hara-Devereaux and Robert Johansen, from which many of the authors' points are drawn, and an index that was generally wrong in its pagination.
Book Description
International Management: Managing in a Diverse and Dynamic Global Environment offers a modern perspective of international management rooted in a recognized framework. The framework follows the generally accepted course structure beginning with the macro-environment, then moves to the firm level, and concludes with the individual manager in the international setting. This traditional framework is embellished with modern chapters on collaborative strategies, managing technology and knowledge, and ethics and corporate social responsibilty. Each chapter has several mini-case examples and full-length, comprehensive cases conclude each part.
Average customer rating:
- Knowledge Management In The Construction Industry: A Socio-T
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Knowledge Management in the Construction Industry: A Socio-Technical Perspective
Manufacturer: Idea Group Publishing
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Knowledge Management in Construction
ASIN: 159140360X
Release Date: 2005-03-22 |
Book Description
Knowledge Management in the Construction Industry: A Socio-Technical Perspective presents a portfolio of concepts, methods, models, and tools supported by real life case studies from various corners of the globe providing insights into the management of knowledge in the construction industry. Untangling the hype from the reality, practical means of implementing knowledge management in the construction industry through various mechanisms and tools are demonstrated. For the practitioner, it provides practical insights and experiences from real life cases, for the researcher and academic, it provides current and state-of-the-art undertakings in this emerging area for the construction industry.
Customer Reviews:
Knowledge Management In The Construction Industry: A Socio-T.......2004-12-02
Knowledge Management In The Construction Industry: A Socio-Technical Perspective presents concepts, applications and case studies on how the construction industry is attempting to understand and then integrate concepts of knowledge management or innovation into their work and strategies. . This reader has seen many definitions. The author has settled on managing experience and insight as the definition that best fits the challenges faced by an industry where from 40 - 70% of the skilled workforce is retiring within the next 15-20 years, and the need to capture their experience and skills is critical.
Dr. Kazi draws from the experiences of many countries;: Australia, the United Kingdom, Israel, Hong Kong, South Africa, Turkey, Saudi Arabia, Finland, the United Arab Emirates, Taiwan, and the United States of America. Drawing upon these experiences, the book is a fluid mix of practice, research, and foresight in the form of global case studies. Each chapter begins with a learning objectives and ends with practical tips and lessons learned in the chapter.
Built around three main sections: knowledge management in construction practice; learning from experience; and emerging models and solutions; it is a must read for both practitioners and researchers in the construction industry and a should read for others in
the business of managing the intellectual assets of their particular industry.
Average customer rating:
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Land Management in South Asia: A Comparative Study
Kamal Siddiqui
Manufacturer: Manohar Publishers and Distributors
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Binding: Hardcover
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ASIN: 8173042187 |
Book Description
This is a path-breaking work in a field which is attracting renewed interest all over the world, given the growing need for sustainable land utilisation. Through a comparative framework of analysis, this study attempts to delineate similarities and differences in land mangement practices among different parts of South Asia, determine their reasons and bring out the "best practices" in the various fields of land management, so that these may be adopted elsewhere in the region.
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Water Resource Management: A Comparative Perspective
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ASIN: 0275959627 |
Book Description
According to available estimates, only .3% of the total fresh water is usable for the world's entire human and animal populations. Some experts have observed that in the near future, the earth will face severe scarcity of water, resulting in an insufficient amount of water to sustain our ever increasing future needs. Others believe that such pessimistic estimates are unwarranted. Due to conflicting opinions and data-interpretations, the future levels of scarcity are difficult to accurately forecast. One fact, however, is above controversy: water resources are not evenly distributed. The world's 38 poorest countries are located near areas that lack ample water supplies. Even some areas, which seem to possess sufficient supplies, suffer zonal or regional shortages. In recent years there has been an increasing realization not only of the importance of water as a key factor for sustainable development, but also the impending strategies for water in the near future. The chapters in this collection examine this critical resource and the policies being pursued to meet the challenge of decreasing access to usable water by selected countries in Asia, Africa, Latin America, and Europe. A major study for students, researchers, and policymakers involved with environmental and development issues.
Book Description
This reference presents a comprehensive overview of the state-of-the-art in cell culture technology. The book describes manipulations and the genetic engineering of cells for the production of biotechnology products, tissue engineering, and cell-based therapies. Each expertly written chapter covers research, principles, and equipment currently affecting advances in the discovery of genes, host cell selection, cloning and gene amplification, bioreactor design, protein purification, optimization and scale-up, product quality, and facility design--showcasing the importance of genomic and cell-based technologies in the pharmaceutical industry.
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Urbanization, Population Growth, and Economic Development in the Philippines (Studies in Population and Urban Demography)
Ernesto del Mar Pernia
Manufacturer: Greenwood Press
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Binding: Hardcover
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ASIN: 083719721X |
Book Description
This digital document is a journal article from Journal of Retailing and Consumer Services, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
We empirically study and model how socio-demographic variables, attitudes and beliefs towards Internet shopping affect both the adoption decision and usage of the online shopping channel. Previous research on online shopping focuses on whether to adopt online shopping. This paper extends this research by delineating non-adopting individuals into non-browsing and browsing. Our results demonstrate that there is a fundamental behavioural difference between three forms of behaviour: that is, those that purchase online, those that browse online but then purchase in-store and those that do not shop online at all.
Book Description
This digital document is an article from Entrepreneur, published by Entrepreneur Media, Inc. on April 1, 2005. The length of the article is 679 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: All the rage: angry consumers are using the internet to get revenge. How can you keep them happy?(Forward)(customer file their complaint on the internet)
Author: Chris Penttila
Publication:
Entrepreneur (Magazine/Journal)
Date: April 1, 2005
Publisher: Entrepreneur Media, Inc.
Volume: 33
Issue: 4
Page: 17(2)
Distributed by Thomson Gale
Book Description
This digital document is an article from The Mobile Internet (Boston, MA), published by Thomson Gale on November 1, 2006. The length of the article is 653 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: American consumers not connecting with 3G mobile-phone technology.(MARKET INTELLIGENCE)(third generation wireless technology)(Statistical data)
Author: Gale Reference Team
Publication:
The Mobile Internet (Boston, MA) (Newsletter)
Date: November 1, 2006
Publisher: Thomson Gale
Volume: 8
Issue: 11
Page: 14(2)
Article Type: Statistical data
Distributed by Thomson Gale
Book Description
This IDC study analyzes the Asia/Pacific (excluding Japan) or APEJ regional market for residential Internet access market, covering the period from 2004-2008, and a review of 1H03, 2H03, and 1H04 periods, based on the Asia/Pacific Semiannual Fixed Line Services Tracker data. It covers the key markets of Australia, Hong Kong, India, Korea, Malaysia, the Philippines, the People's Republic of China (PRC), Singapore, Taiwan, and Thailand. Market sizing and forecasts are provided for dial-up and broadband services, in terms of both subscribers and revenue.
"The Internet access market aimed at the residential sector continues to enjoy strong growth throughout the Asia/Pacific (excluding Japan) region, and is expected to keep growing throughout the forecast period," said Claudio Checchia, research manager, Asia/Pacific Consumer Devices and Services. "While the number of dial-up subscribers continue to increase in the still developing markets, broadband access services have enjoyed tremendous growth across the region. The PRC continues to lead in terms of overall number of residential subscribers, while Korea and Hong Kong are leading the market in terms of competition and penetration."
Book Description
This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on February 1, 2005. The length of the article is 2427 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Beyond search engine marketing--increasing post-click conversion rates with intelligent search.(CONTACT CENTER TECHNOLOGY)
Author: Jason Hekl
Publication:
Customer Interaction Solutions (Magazine/Journal)
Date: February 1, 2005
Publisher: Technology Marketing Corporation
Volume: 23
Issue: 8
Page: 58(4)
Distributed by Thomson Gale
Book Description
This digital document is an article from The Exchange, published by Thomson Gale on October 1, 2006. The length of the article is 974 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Broadband: enabling convenience and communication; The theme of the 2006 regional meetings was Consumer Demand, Customer Focus. Paul McMurray was the keynote speaker.
Author: Paul McMurray
Publication:
The Exchange (Newsletter)
Date: October 1, 2006
Publisher: Thomson Gale
Volume: 25
Issue: 5
Page: 6(2)
Distributed by Thomson Gale
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Building Trust To Develop Competitive Advantage in E-Business Relationships.: An article from: Global Competitiveness
Traci B. Warrington ,
Nadia J. Abgrab , and
Helen M. Caldwell
Manufacturer: American Society for Competitiveness
ProductGroup: Book
Binding: Digital
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ASIN: B00099PD4U
Release Date: 2005-07-28 |
Book Description
This digital document is an article from Global Competitiveness, published by American Society for Competitiveness on January 1, 1999. The length of the article is 4124 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Building Trust To Develop Competitive Advantage in E-Business Relationships.
Author: Traci B. Warrington
Publication:
Global Competitiveness (Refereed)
Date: January 1, 1999
Publisher: American Society for Competitiveness
Volume: 7
Issue: 1
Page: 145
Distributed by Thomson Gale
Book Description
This digital document is an article from Wireless Satellite and Broadcasting Newsletter, published by Information Gatekeepers, Inc. on July 1, 2001. The length of the article is 592 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Centris Reports: Broadband Households Are 60 Percent More Likely to Buy On-Line than Dial-Up Households and 30 Percent More Likely to Order PPV.(The Broadband Subscriber Report: A Demographic, Technology, and Entertainment Profile)(Brief Article)
Publication:
Wireless Satellite and Broadcasting Newsletter (Newsletter)
Date: July 1, 2001
Publisher: Information Gatekeepers, Inc.
Volume: 11
Issue: 7
Page: 14
Article Type: Brief Article
Distributed by Thomson Gale
Book Description
This digital document is an article from Fairfield County Business Journal, published by Westfair Communications, Inc. on March 12, 2001. The length of the article is 2297 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: College students more inclined to shop online, survey finds.(StudentWatch Campus Market Research survey)(Brief Article)
Publication:
Fairfield County Business Journal (Magazine/Journal)
Date: March 12, 2001
Publisher: Westfair Communications, Inc.
Volume: 40
Issue: 11
Page: 13
Article Type: Brief Article
Distributed by Thomson Gale
Books:
- Intermediate Microeconomics: A Modern Approach, Seventh Edition
- International Labor Standards: History, Theory, and Policy Options
- Introduction to Agricultural Accounting
- Introduction to Econometrics: Principles and Applications
- Investment Titans: Investment Insights from the Minds that Move Wall Street
- Iraq's Future: The Aftermath of Regime Change (Adelphi Papers)
- Knapsack Problems: Algorithms and Computer Implementations (Wiley Interscience Series in Discrete Mathematics and Optimization)
- Liberating Economics: Feminist Perspectives on Families, Work, and Globalization (Advances in Heterodox Economics)
- Macroeconomics with Electronic Study Guide CD-ROM (6th Edition)
- Market Institutions in Sub-Saharan Africa: Theory and Evidence (Comparative Institutional Analysis)
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![Adoption and usage of online shopping: An empirical analysis of the characteristics of ''buyers'' ''browsers'' and ''non-internet shoppers'' [An article ... Journal of Retailing and Consumer Services]](http://ecx.images-amazon.com/images/I/21KS7VGPPSL.jpg)
