Knapsack Problems: Algorithms and Computer Implementations (Wiley Interscience Series in Discrete Mathematics and Optimization)

Customer Reviews:

Great book!.......2000-03-31

Includes not only the classical knapsack problems such as binary, bounded, unbounded or binary multiple, but also less familiar problems such as subset-sum and change-making. The text fully develops an algorithmic approach without losing mathematical rigor. Great for Researchers, Professors and Students in Computer Science and Mathematics. .

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Knapsack Problems
Hans Kellerer , Ulrich Pferschy , and David Pisinger
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover

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Approximation Algorithms

Accessories:

ASIN: 3540402861

Book Description

This book provides a full-scale presentation of all methods and techniques available for the solution of the Knapsack problem. This most basic combinatorial optimization problem appears explicitly or as a subproblem in a wide range of optimization models with backgrounds such diverse as cutting and packing, finance, logistics or general integer programming. This monograph spans the range from a comprehensive introduction of classical algorithmic methods to the unified presentation of the most recent and advanced results in this area many of them originating from the authors. The chapters dealing with particular versions and extensions of the Knapsack problem are self-contained to a high degree and provide a valuable source of reference for researchers. Due to its simple structure, the Knapsack problem is an ideal model for introducing solution techniques to students of computer science, mathematics and economics. The first three chapters give an in-depth treatment of several basic techniques, making the book also suitable as underlying literature for courses in combinatorial optimization and approximation.

Cryptographic Significance of the Knapsack Problem Plus Exercises and Solutions (Cryptographic Series , No 50)

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Cryptographic Significance of the Knapsack Problem Plus Exercises and Solutions (Cryptographic Series , No 50)
Luke J. O'Connor , and Jennifer Seberry
Manufacturer: Aegean Park Pr
ProductGroup: Book
Binding: Paperback

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Book Description

The authors have carefully covered one of cryptography's most interesting problems -- the "knapsack" problem. Text introduces basic complexity theory and the classes P and PN. Several chapters concern the work of Shannon and Information Theory plus fundamental concepts of cryptography and cryptanalysis. One way functions are described and their importance to the concept of public key cryptosystems is explained. Text includes computer programs, an extensive bibliography, subject index, and author index.

Dynamic-Programming Approaches to Single- and Multi-Stage Stochastic Knapsack Problems for Portfolio Optimization

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Dynamic-Programming Approaches to Single- and Multi-Stage Stochastic Knapsack Problems for Portfolio Optimization

Manufacturer: Storming Media
ProductGroup: Book
Binding: Spiral-bound
ASIN: 1423553675

Product Description

This is a NAVAL POSTGRADUATE SCHOOL MONTEREY CA report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A500263. The abstract provided by the Pentagon follows: This thesis proposes new methods, based on dynamic programming, for solving certain single-stage and multi-stage integer stochastic knapsack problems. These problems model stochastic portfolio optimization problems (SPOPs) which assume deterministic unit weight, and normally distributed unit return with known mean and variance for each item type. Given an initial wealth, the objective is to select a portfolio that maximizes the probability of achieving or exceeding a specified final return threshold; the multi-stage problem allows revisions of the portfolio at regular time intervals. An exact method is developed to solve a single-stage SPOP with independence of returns among item types. For a problem from the literature with 11 item types, this method obtains an optimal solution in a fraction of a second on a laptop computer. An approximation method, based on discretization of possible wealth values, is developed to solve a multi-stage SPOP with inter- and intra-stage independence of returns among item types. Running on a desktop computer, this approximation method solves a 3-stage problem with 6 item types in under 12 minutes. With finer discretization in a 3-stage problem with 8 item types, the solution time is about 46 minutes.

Evolutionary Computation in Combinatorial Optimization: 7th European Conference, EvoCOP 2007, Valencia, Spain, April 11-13, 2007, Proceedings (Lecture Notes in Computer Science)

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Evolutionary Computation in Combinatorial Optimization: 7th European Conference, EvoCOP 2007, Valencia, Spain, April 11-13, 2007, Proceedings (Lecture Notes in Computer Science)

Manufacturer: Springer
ProductGroup: Book
Binding: Paperback

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Book Description

This book constitutes the refereed proceedings of the 7th European Conference on Evolutionary Computation in Combinatorial Optimization, EvoCOP 2007, held in Valencia, Spain in April 2007.

The 21 revised full papers presented were carefully reviewed and selected from 81 submissions. The papers cover evolutionary algorithms as well as various other metaheuristics, like scatter search, tabu search, memetic algorithms, variable neighborhood search, greedy randomized adaptive search procedures, ant colony optimization, and particle swarm optimization algorithms. The papers are specifically dedicated to the application of evolutionary computation and related methods to combinatorial optimization problems and cover any issue of metaheuristic for combinatorial optimization. The papers deal with representations, heuristics, analysis of problem structures, and comparisons of algorithms. The list of studied combinatorial optimization problems includes prominent examples like graph coloring, knapsack problems, the traveling salesperson problem, scheduling, graph matching, as well as specific real-world problems.

Parallel Algorithms for Knapsack Type Problems

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Parallel Algorithms for Knapsack Type Problems

Manufacturer: World Scientific Pub Co Inc
ProductGroup: Book
Binding: Hardcover

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ASIN: 9810221207

Solving Geometric Knapsack Problems using Tabu Search Heuristics

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Solving Geometric Knapsack Problems using Tabu Search Heuristics

Manufacturer: Storming Media
ProductGroup: Book
Binding: Spiral-bound

Product Description

This is a AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH SCHOOL OF ENGINEERING report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A216243. The abstract provided by the Pentagon follows: An instance of the geometric knapsack problem occurs in air lift loading where a set of cargo must be chosen to pack in a given fleet of aircraft. This paper demonstrates a new heuristic to solve this problem in a reasonable amount of time with a higher quality solution then previously reported in literature. We also report a new tabu search heuristic to solve geometric knapsack problems. We then employ our novel heuristics in a Master and slave relationship, where the knapsack heuristic selects a set of cargo and the packing heuristic determines if that set is feasible. The search incorporates learning mechanisms that react to cycles and thus is robust over a large set of problem sizes. The new knapsack and packing heuristics compare favorably with the best reported efforts in the literature. Additionally, we show the JAVA language to be an effective language for implementing the heuristics. The search is then used in a real world problem of determining how much cargo can be packed with a given fleet of aircraft.

Adaptive memory search for multidemand multidimensional knapsack problems [An article from: Computers and Operations Research]

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Adaptive memory search for multidemand multidimensional knapsack problems [An article from: Computers and Operations Research]
H. Arntzen , L.M. Hvattum , and A. Lokketangen
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

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ASIN: B000RR8ZG2

Book Description

This digital document is a journal article from Computers and Operations Research, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
We describe a simple adaptive memory search method for the 0/1 Multidemand Multidimensional Knapsack Problem (0/1 MDMKP). The search balances the level of infeasibility against the quality of the solution, and uses a simple dynamic tabu search mechanism. A weighting scheme to balance out the differences in the tightness of the constraints is also implemented. Computational results on a portfolio of test problems taken from the literature are reported, showing very favorable results, both in terms of solution quality and the ability of the search to find feasible solutions.

Approximate and exact algorithms for the fixed-charge knapsack problem [An article from: European Journal of Operational Research]

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Approximate and exact algorithms for the fixed-charge knapsack problem [An article from: European Journal of Operational Research]
U. Akinc
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000RR9VKQ

Book Description

This digital document is a journal article from European Journal of Operational Research, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
The subject of this paper is the formulation and solution of a variation of the classical binary knapsack problem. The variation that is addressed is termed the ''fixed-charge knapsack problem'', in which sub-sets of variables (activities) are associated with fixed costs. These costs may represent certain set-ups and/or preparations required for the associated sub-set of activities to be scheduled. Several potential real-world applications as well as problem extensions/generalizations are discussed. The efficient solution of the problem is facilitated by a standard branch-and-bound algorithm based on (1) a non-iterative, polynomial algorithm to solve the LP relaxation, (2) various heuristic procedures to obtain good candidate solutions by adjusting the LP solution, and (3) powerful rules to peg the variables. Computational experience shows that the suggested branch-and-bound algorithm shows excellent potential in the solution of a wide variety of large fixed-charge knapsack problems.

An approximate dynamic programming approach to convex quadratic knapsack problems [An article from: Computers and Operations Research]

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An approximate dynamic programming approach to convex quadratic knapsack problems [An article from: Computers and Operations Research]
Z. Hua , B. Zhang , and L. Liang
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000RR7R52

Book Description

This digital document is a journal article from Computers and Operations Research, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
Quadratic knapsack problem (QKP) has a central role in integer and combinatorial optimization, while efficient algorithms to general QKPs are currently very limited. We present an approximate dynamic programming (ADP) approach for solving convex QKPs where variables may take any integer value and all coefficients are real numbers. We approximate the function value using (a) continuous quadratic programming relaxation (CQPR), and (b) the integral parts of the solutions to CQPR. We propose a new heuristic which adaptively fixes the variables according to the solution of CQPR. We report computational results for QKPs with up to 200 integer variables. Our numerical results illustrate that the new heuristic produces high-quality solutions to large-scale QKPs fast and robustly.

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Great book

Excellent resource!

"informative and interesting--a little rushed"

"Dazzling: Lights up Broadway."

What we needed!

Getting Your Slice of the Pie: A Definitive Source for Prospering in Pizza
Tracy Powell
Manufacturer: BookSurge Publishing
ProductGroup: Book
Binding: Paperback

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The Art of Pizza Making: Trade Secrets and Recipes

How to Open a Financially Successful Pizza & Sub Restaurant

American Pie: My Search for the Perfect Pizza

Pizza Pizza

The 50 Best Pizzas in the World

ASIN: 0970919506
Release Date: 2007-03-02

Book Description

Equipped with the latest inside pizza-industry information allows you to not only compete, but win in the exciting world of pizza! Learn where the hot markets are, how to successfully implement winning menu strategies, and effectively control costs. "Getting Your Slice of the Pie" includes the stories behind today's intriguing pizza personalities, secrets to top companies' success, where pizza came from and where it's going, the latest trends, technology that makes pizza so profitable, and advice on starting your own pizza restaurant.

Customer Reviews:

Great book.......2005-07-23

I don't think any book could accurately depict owning any type of business this on appears to give excellent insight into the specifics of the pizza shop. A must read for anyone considering a food business.

Excellent resource!.......2003-09-12

This was exactly what we were looking for in our search for more information on the Pizza and Italian restaurant business. This was for research first, and we hope to put Mr. Powell's advice and experience to use one day soon. No other books out there like it. Well written and researched.

"informative and interesting--a little rushed".......2003-03-11

Let me start by saying I enjoyed reading this book a great deal. A lot of information concerning mixers, ovens, and other topics were covered. Too much repetition, as well as too much focus on statistics of the big companies was a downer. As a pizza affectionado and person looking into the pizza business I would have liked a little more advise for beginners. I got the same vibes as the reviewer from illinois, the author could have done a better job. All in all, this is a great introductory book. I think Tracy Powell should re-write this book from a whole different point of view: From the conception of a small pizza shop to the grand opening/first $1.00. I guess some of us are either dumber or more afraid of taking the plunge into entrepreneurship. Sometimes it just takes a little push!

"Dazzling: Lights up Broadway.".......2003-01-10

It inspired me to want to write my own book. It gave me inspiration unlike any other. It was a very good book and I would like to read it again.

What we needed!.......2002-09-08

A lot of information for starting a pizza parlor for me and my wife. There's more in Powell's book than we could get anywhere else dealing with pizza or even a restaurant wanting to start serving pizza. Highly recommended.

Book Description

Written specifically for small and growing businesses, Getting Your Business Wired makes it easy for any type of enterprise to set up an effective computer network. Readers who follow its detailed, user-friendly guidance may expect significant increases in savings, productivity, and profits--and reap the benefits of a new level of competitiveness.

Everything the small business manager needs to know about networking is here: * descriptions of available technologies and applications * sources of equipment and services * advice on taming the Internet * step-by-step guidance to planning, budgeting, and managing a computer network.

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The three dimensions of communication

Lots of good ideas from world-class companies

Fascinating insights and useful framework

A whole new way of looking at business

A business classic

The Customer Century : Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series) (Routledge Corporate Communication Series)
Ander Gronstedt
Manufacturer: Routledge
ProductGroup: Book
Binding: Hardcover

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The New Marketing Paradigm: Integrated Marketing Communications

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Integrated Business Communication: In a Global Marketplace

ASIN: 0415921996

Book Description

Say goodbye to the production century. Savvy and all-powerful consumers are at the helm. Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Federal Express, Hewlett-Packard, Ericsson, Philips, and Xerox, Gronstedt provides the keys to thriving in the upcoming "customer century." Companies must learn to integrate communications three dimensionally: externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Packed with hands-on advice, this book is a roadmap to success in the Customer Century.
Explains a hot, new management strategy
Includes practical tips and strategies

Customer Reviews:

The three dimensions of communication.......2006-01-27

In the past companies could succeed based on how well they were able to produce and sell goods. Now, we are moving from the Production Century to the Customer Century, in which success depends on how well a company is able to satisfy its customers. To satisfy customers, companies must integrate marketing and communications throughout the organization.

According to the author, marketing and communications should be integrated along three dimensions.

1. Integrated external communication: this is the process of involving everyone in the company in communication with customers and shareholders.
· Identify the most profitable customers and track their buying behavior.
· Use data to concentrate on improving market share among your best customers.
· Address customer complaints immediately.

2. Integrated vertical communication: this is the process of creating forthright, two-way communication between senior management, middle management and other employees.
· Create a company vision based on the company's core competencies.
· Use the vision to coordinate effort and communication from the top-down and the bottom-up.
· Use the vision to direct employee training towards business goals.

3. Integrated horizontal communication: this is the process of opening up communication among work units, departments and countries.
· Use customer needs as the core beginning to developing effective teamwork practices.
· Facilitate "virtual communities of practice" across the organization to benefit from networking among employees.
· Rotate employees systematically through job assignments to facilitate understanding between work units.

Lots of good ideas from world-class companies.......2000-12-26

I work as a consultant for a PR agency, so I'm supposed to know what is "best practice" in the realm of communications. This book compiles real-world examples from a dozen European and U.S.-based companies that seem to be getting it right: FedEx, Hewlett-Packard, GM Saturn, ABB, and others.

My principal interest in the book was in finding a source of good ideas that I can adapt for use by clients, and I was not disappointed. Anyone in a communications role, whether in-house or outsourced, can benefit by taking some of these ideas and adapting them to the particular needs of their own organization.

The book is especially helpful in getting around a dilemma frequently faced by consultants (internal or external) who are called upon to produce so-called creative ideas, i.e., if you propose something that's really provocative and different---outside the box, as they say---the first thing your client often wants to know is, "Where has this worked before?" Of course, if what you've proposed is truly creative and original, it may not have been tried before---a perfect reason for the client to shoot it down.

By drawing liberally from the ideas set forth in this book, you can come up with good creative PR and internal communications programs that have actually been put into practice by well-known companies. For example, when Saturn had to recall some of its cars to fix a defect, it basically turned the event into a party: car owners were invited to a Thai barbecue while mechanics spent 30 minutes fixing their Saturns. They even got a free car wash to boot. This example is a perfect illustration of a basic truth of PR, i.e., that crisis communications is not simply about damage control. Handled properly, a crisis can be an opportunity to get your customer to see your brand in a whole new light.

Another nice feature of the book is that much of it focuses on internal communication. Gronstedt uses a three-part model (he's a former academic, so he likes models, but don't worry: there's only one, and his writing is lively and clear) to describe communications, and one part consists of External relations, including media relations. But the other two parts are Vertical and Horizontal communications, both of which take place within the organization ("vertical" referring to communications that go up and down the chain of command and "horizontal" meaning communications that cut across different functions or business groups). This emphasis on internal communications gives an enlightened perspective that gets away from the one-way, press agentry model of PR that relies predominantly on placing stories about your company in the newspaper.

So read the book, mark the ideas and best practices of these world-class companies, and then adapt them for your own use. It's a great resource for anyone responsible for organizational communications.

Fascinating insights and useful framework.......2000-03-23

This is the most comprehensive book I've come across on how to strategically managing communications at every point of contact with customer and stakeholders. Gronstedt has written a practical book that provides fascinating insights into the inner workings of companies like Saturn, HP and FedEx. The examples are woven together into a "3D" model of integrated communications, which is a very useful framework for analyzing organizational communications. I'm really looking forward to sharing this book with my the communication classes at the University of Iowa.

A whole new way of looking at business.......2000-03-22

This book sets the stage for the new economy from a customer perspective, in a more clear and complelling way than anything else Ive read. It provides a whole new way of looking at business. Its a real treasure trove of inspiring ideas and captivating stories from the front lines of integrated communications and supports many concepts I have found useful in my own international consulting. Ill definitely be referring back to it time and time again.

A business classic.......2000-03-22

The Customer Century provides managers an important lesson- without a process for integrating communications, companies simply cannot flourish in the new millenium! I'm thoroughly impressed with the readability and endless practical examples in the book. They are as applicable to business here in France as elsewhere. Gronstedt provides a roadmap that is easy to read and aesy to follow. I'm sure this will be a business classic.

Keeping Score: Using the Right Metrics to Drive World-Class Performance

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A primer/reference, not in depth
A Solid and Detailed Performance Measurement Guide
Good stuff!
Substantially Unsubstantial
"Keeping Score" Right On Target

Keeping Score: Using the Right Metrics to Drive World-Class Performance
Mark Graham Brown
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Hardcover

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ASIN: 0814403271

Customer Reviews:

A primer/reference, not in depth.......2006-09-30

This was the first book that I have read on metrics. Not that I'm a complete newb to them, but it is an entry-level view at them. Multiple times this book references Kaplan/Norton's The Balanced Scorecard which I am currently going through right now for more meat and potatoes on the subject.

This is a nice quick read for a quick start.

A Solid and Detailed Performance Measurement Guide .......2006-09-15

The author makes a number of important points in this book. There is an emphasis on the few key measures that matter, linked to strategy and stakeholder needs. As to their characteristics, he recommends metrics that provide a view of the past, present and future. While it is relatively easy to develop metrics with a focus on the past or present, developing future oriented metrics is a little more difficult. Unfortunately no generally applicable guideline seems to exist.

One very good aspect of "Keeping Score" is the presence of summaries at the end of each of the chapters of part 2, telling you how successful organisations measure performance in the areas of finance, quality, suppliers, customer satisfaction, processes/operations and employee satisfaction. Whether or not you currently have a system in place, you're likely to find more than a few useful ideas here.

Good stuff!.......2004-05-12

I've read all of Mark Graham Brown's books and been through a couple of his workshops. He always nails the topic and this book is no exception.

This book shows you how to pinpoint key measures, evaluate your measurement approach, and redesign inadequate metrics. I find it a very useful guide for my executive coaching and consulting practice.

Substantially Unsubstantial.......2003-06-24

Substantially Unsubstantial

Keeping Score is a good high-level review of the importance of metrics in strategy-driven organizations. Brown employs Kaplan & Norton's balanced scorecard methodology to illustrate the relationship between measurement and strategy. He doesn't really deliver much more than you would find in Kaplan & Norton's classic Balanced Scorecard book. I would like to have seen more suggested metrics around the various "themes": financial performance, customer satisfaction, product/service quality, process and operation performance, supplier performance, and employee satisfaction. I know macro- and micro-metrics are organization-specific; however, there are "generic" financial and satisfaction metrics he could offer. The Measurement System Self-Assessment 50 -item survey illustrated in the book is a great resource. It can easily be customized, automated and administered to stakeholders responsible for developing measurement systems. I applaud Brown for consistently reinforcing the formative rather than purely summative evaluation model. That is, any measurement system must contain historical (lagging), current, and forecasting (leading) measures. Those systems that are driven by summative data (i.e., historical) do not serve the real purpose of a measurement system, which is to allow stakeholders to make well-informed and better business decisions. Oftentimes, Brown downplays the complexity of developing and implementing a measurement system. He makes statements such as "Measurement is easy" and "Designing your own new and improved measurement system may not be a much work as you think..." These kinds of statements are worrisome and misleading because developing a robust measurement system aligned with organizational strategy is no simple feat. Nor, should it be. One extremely important area that is only slightly addressed is that of system maintenance and integrating the system into business processes. Once a measurement system has been established clear guidelines should be established as to how the data will be employed and used to make decisions. A truly strategic organization will incorporate the measurement system into the daily operations of the organization.

"Keeping Score" Right On Target.......2001-12-19

I ordered Mark Graham Brown's "Keeping Score" just as I got involved with a Balanced Scorecard implementation. As we worked through the process of designing our internal scorecard I found this slim volume ( <200 pages) an invaluable aid. From the introduction through to the last chapter, I found this book full of practical ideas and advice. For instance, one of my personal pet peeves is the short shrift most larger companies give to the value of their people. In chapter 10: "Measuring Employee Satisfaction", Mr. Brown addresses topics such as the short-sightedness of improving profits through downsizing and how a balanced scorecard can help underline this mistake. He ends the book with a practical 10 item list "The Key To Successful Plans". After all the theory, I was glad to have a roadmap handy. I'd recommend this book to anybody who is contemplating a new scorecard, or rehabbing an existing one.

Average customer rating:

Brief and brilliant - beats a shelf full of famous "gurus".

World-Class Customer Satisfaction
Jonathan D. Barsky Phd.
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Customer Service | Industries & Professions | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books
ASIN: 0786301287

Book Description

In a concise and entertaining style, Dr. Jonathan Barsky presents clear sighted analysis and practical applications to the subjects most affecting customer satisfaction. Breakthrough examples from Wal-Mart, American Express, McDonalds, Marriot, IKEA, and others reveal how these organizations are able to provide world-class customer satisfaction. World-Class Customer Satisfaction is a brilliant, fast-paced book that will hold readers' interest and change the way readers handle their business and their customers. From a tiny shop to a Fortune 500 company, to a nonprofit or a public sector organization, any business can realize immediate benefits from this book. With colorful examples illustrating savvy principles and invaluable techniques, this book provides ideas and concepts on how to adapt the world's leading practices to your own organization. World-Class Customer Satisfaction will show readers how to take action: integrate the most explosive advance in service quality, reengineering, cutomer loyalty, and competitive benchmarking into your organization; use the author's customer satisfaction scoring system to create new profit opportunities; inject momentum into your marketing efforts with revolutionary new methods that let your customers set the agenda; execute rapid changes using an easy-to-follow eight-step program.

Customer Reviews:

Brief and brilliant - beats a shelf full of famous "gurus"........1999-04-09

This book covers everything - surveys, benchmarking, employee recognition, complaint resolution. Yet it can be read in a few hours and it's full of "bullet" style info nuggets that make the subject instantly usable. Read it, use it, and amaze yourself with the results!

Building a program for world-class service. (customer satisfaction program): An article from: Cornell Hotel & Restaurant Administration Quarterly

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Building a program for world-class service. (customer satisfaction program): An article from: Cornell Hotel & Restaurant Administration Quarterly
Jonathan D. Barsky
Manufacturer: Cornell University
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

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Book Description

This digital document is an article from Cornell Hotel & Restaurant Administration Quarterly, published by Cornell University on February 1, 1996. The length of the article is 5640 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Hotel Sofitel North America implemented the 'Customer Satisfaction: The Sofitel Vision' program to improve customer services on Jan. 1,1995. The process began with the creation of customer satisfaction teams in each hotel. Team members were then taught to develop and administer customer surveys and implement an 8-step program for change. The program improved customer satisfaction by 13% while the number of repeat customers grew by 8%. The development of a world-class customer satisfaction program based on the Sofitel model is discussed.

Citation Details
Title: Building a program for world-class service. (customer satisfaction program)
Author: Jonathan D. Barsky
Publication: Cornell Hotel & Restaurant Administration Quarterly (Refereed)
Date: February 1, 1996
Publisher: Cornell University
Volume: v37 Issue: n1 Page: p17(11)

Distributed by Thomson Gale

Toward a world-class engineering organization: Making ISO 9000 the foundation to quality management

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Toward a world-class engineering organization: Making ISO 9000 the foundation to quality management
Jeffrey Hawkins
Manufacturer: Logistics Management Institute
ProductGroup: Book
Binding: Unknown Binding

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World-class Customer Satisfaction
Jonathan Barsky
Manufacturer: McGraw-Hill Companies
ProductGroup: Book
Binding: Hardcover
ASIN: B000N7B05O

Customer Reviews:

The Global Trap.......2004-01-17

I've read this book when it first was published in Poland five years ago. The first thought that came to my mind was: How the hell could I have been so blind not to see what is going on in the world? There is no need to write about this book. You just have to read it! The question is: What can we do not to go to the 20:80 formula? And can we still do anything?

A preview of things to come?.......2000-10-30

Although this book was written in 1995-1996, it is worrying that events that happened since were correctly predicted by the authors. A bit depressing, as another reviewer remarked, but the signs are there. "Globalisation and fragmentation", as it is put in the book. As a professional couple, we will probably find a place amongst the 20% employed - for as long as the corporate masters need us anyway - should we be willing to follow the new corporate slogan of "if you are awake, you are at work". And as someone who grew up in the so-called "third world", I have seen a few sides of the argument. I would describe the book as "sane" rather than "left-wing". One really has to put into question the value of "democracy" as persued by the Americans and others, on behalf of the large corporations. How much power do central governments really have these days? Thoroughly researched, well written, and informative. A must read.

Globalization as ideological apparatus.......1999-04-11

A thought-provoking insight into the negative repercussions of the phenomenon of globalization, this book debunks quite a few taken-for-granted assumptions about the relationship between the globlization of financial markets and socio-economic welfare. The argument that the various forms that globalization is taking have destabilizing effects on social relationships runs throughout the book, somehow urging the reader thereby to pause at sseveral points in the reading process to re-examine his/her coneptions about globalization and economic growth. The convivial tone in which the the authors make their forceful pronouncements on the subject at hand is highly appreciated; one indeed feels that the authors sort of seek to establish some kind of complicity against the forces of control and domination (no wonder the book was reprinted nine times in Germany and was translated into many languages). It also does so by demystifying the ostensibly neutral developmental aims of corporate business. The socioeconomic havocs that have been wreaked in the name of globalization find ample room in this cogently argued book. A good reference book this is. M. Karimi, Ph.D

An excellent look behind the myth of capitalism........1998-12-27

This book should be on the shelves of every college library across the globe. It is clearly written and easily understood and gives the reader a good insight into the many myths and contradictions that surround our capitalist economic system. It not only criticize's the system, but also points out what can be done to incorporate a more socially just monetary path for future generations WITHIN the present system. One point that I feel bound to make, the book could be viewed as being a little depressing, and may leave the reader feeling somewhat helpless when faced with the seemingly impossible task of trying to change things, so it is important to read the book to the end. Take a break, then draw your conclusions.

To tell the truth of the world economic realities and more.......1998-04-25

I have always been dissatisfied with the argument of the present mainstream economics that the free flow of products, know-how and investment will improve the well-being of all our people, including economically disadvantaged populations within our respective countries. On the contrary, the global gigantic investors' blind pursuits of monetary profits have already forced the respective countries to go through the disintegration of the society, collapsing of their own policy-making system, destruction of their sustainable environment, devastating the ground for rational discussion on the direction in which they should go. If you are one of those who feel disgusted at the mainstream economics' disguise like that, this book will turn out to be the greatest relief. This book goes beyond a mere presentation of a possible catastrophe of the world's economic system and build up the moral justification of this discussion. Its development of theories are based on so irrefutable and irrefragable evidences that can't be resisted. I have read the Korean version of this book but the implication of it is always clear : "Don't leave the human society's precious values at the hands of economic lust."

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Comprehensive guide to the culture, etiquette and communication of the United Kingdom.

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