Find & Keep Customers for Your Small Business (CCH Business Owner's Toolkit series)

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This series draws on vast reserves of business information that CCH delivers to its professional customers, offering small business owners access to the same high-quality business information that has been trusted and relied on by five generations of accounting, legal, government, and business professionals.

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This compact volume puts the complete text of the Uniform Commercial Code--including Revised Article 9 and its conforming amendments to other articles--right at your fingertips.

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"This important Handbook of Entrepreneurial Dynamics reports on the Panel Study of Entrepreneurial Dynamics (PSED), the most comprehensive scientifically representative study to date of nascent entrepreneurs. The book is unique because the study identified individuals in the process of creating new businesses to understand how, at its very source, people move from considering the option of starting a new business to its actual founding. This has never been done before in the history of entrepreneurship research… I cannot recommend this book more strongly to entrepreneurship scholars and those interested in where entrepreneurs come from and how they move from their initial idea to new venture founding."
--Claudia Bird Schoonhoven, University of California, Irvine

"This Handbook makes a terrific contribution to understanding entrepreneurship and new business creation. Its 38 chapters report major findings from the Panel Study of Entrepreneurial Dynamics (PSED), an unprecedented research program involving more than a hundred researchers from 10 countries. This Handbook is 'must reading' for anyone interested in entrepreneurship research."
--Andrew H. Van de Ven, Carlson School of Management, University of Minnesota

Entrepreneurial activity provides profound positive benefits across an important set of measures of social and economic well-being, much of it concentrated in new economic sectors such as information technology. Yet, even though entrepreneurship has been shown to provide many benefits, it is surprising that there has not been a systematic study of the entrepreneurial process. The Handbook of Entrepreneurial Dynamics: The Process of Business Creation fills this gap by offering theories, ideas, and measures that can be used to explore and understand the factors that encompass and influence the creation of new businesses.

The chapters in the handbook provide the rationale for questionnaires used in the Panel Study of Entrepreneurial Dynamics (PSED). The PSED is a research program that was initiated to provide systematic, reliable, and generalizable data on important features of the new business creation process. The PSED includes information on the proportion and characteristics of the adult population involved in efforts to start businesses, the activities and characteristics that comprise the nature of the business start-up process, and the proportion and characteristics of those business start-up efforts that actually become new businesses. The handbook also describes the PSED data collection process; provides documentation of the interview schedules, codebooks, data preparation and weighting scheme; as well as offers examples of how analyses of PSED data might be conducted. The authors identify specific measures that can be used to operationalize theory as well as provide evidence from the PSED data sets on these measures’ reliability and validity.

The Handbook of Entrepreneurial Dynamics is ideal for a sizeable audience, including graduate students, academics, and librarians in schools of business and management who need a comprehensive reference on business creation. In addition, researchers and policy makers at the federal, state, and local level will find this an invaluable reference covering all of the factors involved in new venture formation.

Key Features:

* Considers categories of data not available prior to the PSED
* Includes a comprehensive overview of theories about new business formation
* Provides demographics of nascent entrepreneurs
* Analyzes the cognitive characteristics of nascent entrepreneurs
* Explores all of the processes of new business formation

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Aberdeen Report Examines the Rapidly Changing Landscape in the Optical Network Market

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Managing a Consumer Lending Business

Excellent book for beginners

An Excellent Guide for Retail Banking Marketers Entering Lending Business

Good primer for analysts looking for more domain knowledge

Best in its Class

Managing a Consumer Lending Business
David Lawrence , and Arlene Solomon
Manufacturer: Solomon Lawrence Partners
ProductGroup: Book
Binding: Paperback

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Similar Items:

Credit Scoring For Risk Managers: The Handbook For Lenders

Credit Risk Scorecards: Developing and Implementing Intelligent Credit Scoring (Wiley and SAS Business Series)

Subprime Consumer Lending (Frank J. Fabozzi Series)

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ASIN: 0971753709

Book Description

"Managing a Consumer Lending Business" summarizes the lore and the knowledge of the business as the new century begins. It covers many subjects a good manager should know: the importance of how to attract enough good accounts to offset the inevitable bad accounts that every lender will get, controlling line sizes, encouraging use by good customers/discouraging or controlling the bad customers, managing profitability with predictability, if he or she is to effectively run a high-volume consumer business.

Customer Reviews:

Managing a Consumer Lending Business.......2007-07-14

I was looking for a solid foundation of facts and tried practices for retail banking employees could use to attrack new business. This book didn't offer that

Excellent book for beginners.......2006-12-10

To people who are entering the profession of consumer lending, this is an excellent primer. It gives a 360 degree view of the business from acquisition and management of accounts to collections, recoveries and profitability analysis. While it doesn't cover any one topic in great depth, it is an ideal book for people starting off in this exciting business. I wish David Lawrence would write many more books. He has the art of explaining concepts in a clear manner. I really enjoyed this book.

An Excellent Guide for Retail Banking Marketers Entering Lending Business.......2006-10-22

In market place, there are few books that are easy to understand but comprehensive to cover all respective area of consumer lending business. I have to say, this is one of the few. In the past, I acquired the personal lending knowledge from some credit scoring books with difficult math and serious multi-variable statistics. This title is not only easy even for marketing or sales persons to understand the basic concept but also good for new credit analysts or college/graduate students who just joined the business to have a whole concept. Strongly recommend this title to those who are in the marketing or business planning roles in retail lending business. It could help bridge the knowledge gap about the lending business and create some common langague with other functions, especially credit and collection. However, for those in credit function, this title is good for overall understanding but not detailed or comprehensive enough for risk management.

Good primer for analysts looking for more domain knowledge.......2006-09-06

Managing a Consumer Lending Business by David Lawrence and Arlene Solomon is a good primer I recommend for the readers of S4SAS.com and analysts working in the areas of consumer lending in general.

This book covers the fundamental principles of lending along with the practices at various product life cycles. While conducting SAS training, I observed that lot analysts do not know why managers look for some information and why they insist on certain format the information to be presented. After reading this book, the reader will have a background to understand the business requirements better and will be familiar with necessary lending related terminologies.

I found the following topics covered in the book useful for an analyst.

1. Overview to the consumer lending process and products.
2. Acquisition and direct mailing - segmentation, prescreen processes and practices.
3. The use of credit scoring, score monitoring and reporting process.
4. Portfolio Management and utilization of behavioral scores, strategy tracking.
5. Collection strategies and tactics
6. Private label credit cards and retail sales (dealer) financing.
8. Importance of Management Information systems.

Best in its Class.......2004-01-20

Managing a Consumer Lending Business is an excellent primer covering both fundamental practices and principles for safe and sound lending. This book covers the basics well and should be required reading for management trainees and those new to consumer lending. This 2002-published book is superior to older, now-obsolete books on consumer lending, and is spiced with anecdotes, quotes and references to mistakes that made headlines. The chapter on recessions is germaine and usually neglected by other books. The only criticisms are minor: a few too many references to the authors' consulting practice, and it would be improved by a chapter or two on securitization and the gain-on-sale practices.

Book Description

The secret to a successful business is its reputation for superior customer service. Tips & Tactics for Serving Customers on the Internet is filled with ideas for an online service policy. With the right online service system, you can treat every customer like your only customer. Find out how to keep your business connected to your customers by:

* Using e-mail for billing queries
* Taking online orders when your business is closed
* Collecting industry feedback from Internet newsgroups

Tips and Tactics for Serving Customers on the Internet
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Tips and Tactics for Serving Customers on the Internet
Inc. Business
Manufacturer: South-Western Educational Publishing
ProductGroup: Book
Binding: Mass Market Paperback
ASIN: B000U2G98K

Book Description

In this engrossing and original book, Leslie Salzinger takes us with her into the gendered world of Mexico's global factories. Her careful ethnographic work, personal voice, and sophisticated analysis capture the feel of life inside the maquiladoras and make a compelling case that transnational production is a gendered process. The research grounds contemporary feminist theory in an examination of daily practices and provides an important new perspective on globalization.

Customer Reviews:

The exploitation of gender for profit.......2005-06-25

"Genders in Production" by Leslie Salzinger is a groundbreaking study about production processes in Mexico's maquiladoras. This fascinating book should appeal to academics, feminists, labor activists and others who may be interested in learning about the dynamic processes by which globalization exploits gender for profit. Importantly, Ms. Salzinger's keen insight and analysis helps open the door to imagining a world where gender stereotypes could be transcended and labor rights accorded more respect.

Ms. Salzinger's meticulous ethnographic work at four maquila factories helps her obtain an insider's view of how sexual identities struggle for recognition and reward on the shop floor. The author discusses how the "trope of feminity" deludes investors into locating factories in places where it is believed that female laborers will passively accept routinized work for low wages. However, as the facts on the ground depart from this fantasy, the struggle between capital and labor is observed to be gendered but nonetheless highly variable and contextual.

Ms. Salzinger dedicates one chapter apiece to her experiences at four manufacturing plants in northern Mexico. She cleverly assigns pseudonyms to describe the salient characteristics of each plant. For example, "Andromex" is a factory where male and female workers become almost androgenous through the development of similar work habits; "Anarchomex" is noteworthy for its embattled masculine workers conflicting both amongst themselves and with female co-workers to create nearly anarchic conditions of production; and so on. The writing in these chapters is vivid, engaging and intelligent, imparting glimpses into both the worker's daily struggle for survival and the logic of the managerial systems that controls and exploits these workers.

I found it interesting (if not disheartening) to learn that capital's strategy of dividing the working class by gender has proven to be remarkably effective. By redefining production as primarily women's work, employers can pay below-subsistance wages and offer scant benefits, job enrichment or advancement opportunities. As made clear through Ms. Salzinger's field research, these diminished career expectations deprive the working class of Mexico with the hope of achieving a better life and are frequently used as a threat to drive down wages in the U.S. and other industrialized nations.

In the final chapter, Ms. Salzinger draws on feminist writings to connect the trope of feminity with cultural norms that tend to devalue women through their association with domesticity. By discovering that gendered meanings in the workplace can be flexible, however, the author suggests that subjectivity may be contestable. If structures of power are a "concatenation of common-sense understandings" about women's perceived role in the home, she argues, then the reality of changed meanings forged in the crucible of workplace production may point the way in time to new, empowered definitions.

I highly recommend this book to demanding readers who may be interested in an original and thought-provoking thesis about gender and globalization.

Made in China: Women Factory Workers in a Global Workplace

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Treat workers as human beings for better results
Marxist retoric in disguise

Made in China: Women Factory Workers in a Global Workplace
Ngai Pun
Manufacturer: Duke University Press
ProductGroup: Book
Binding: Paperback

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Strangers in the City: Reconfigurations of Space, Power, and Social Networks Within China's Floating Population
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Janitors, Street Vendors, and Activists: The Lives of Mexican Immigrants in Silicon Valley

ASIN: 1932643001

Book Description

As China has evolved into an industrial powerhouse over the past two decades, a new class of workers has developed: the dagongmei, or working girls. The dagongmei are women in their late teens and early twenties who move from rural areas to urban centers to work in factories. Because of state laws dictating that those born in the countryside cannot permanently leave their villages, and familial pressure for young women to marry by their late twenties, the dagongmei are transient labor. They undertake physically exhausting work in urban factories for an average of four or five years before returning home. The young women are not coerced to work in the factories; they know about the twelve-hour shifts and the hardships of industrial labor. Yet they are still eager to leave home. Made in China is a compelling look at the lives of these women, workers caught between the competing demands of global capitalism, the socialist state, and the patriarchal family.

Pun Ngai conducted ethnographic work at an electronics factory in southern China’s Guangdong province, in the Shenzhen special economic zone where foreign-owned factories are proliferating. For eight months she slept in the employee dormitories and worked on the shop floor alongside the women whose lives she chronicles. Pun illuminates the workers’ perspectives and experiences, describing the lure of consumer desire and especially the minutiae of factory life. She looks at acts of resistance and transgression in the workplace, positing that the chronic painsâsuch as backaches and headachesâthat many of the women experience are as indicative of resistance to oppressive working conditions as they are of defeat. Pun suggests that a silent social revolution is underway in China and that these young migrant workers are its agents.

Customer Reviews:

Treat workers as human beings for better results.......2006-10-30

Anyone working on CSR (Corporate Social Responsibility), with NGOs, or otherwise on development issues in China and most developing countries should read this book. I only wish Pung Nai had a shorter version where she cut out all the intellectual references to supposed `great thinkers' of the past century and actually kept it to its GEMS, which are her own insights into the true life realities for women factory workers.
This book came from Pung Nais PhD as she tells us. This is unfortunate as it makes what is otherwise fantastic material hard to read and slow. But the well written sections tell us stories of individual workers odysseys to Shenzhen from far away provinces, and explain social issues in China, and factory language providing insights few other writers have provided.

To those working on improving factory conditions, there are a lot of great tips here about what Not to do. Pung Nai talks about worker slowdowns due to frustration at dogmatic authoritarian pressure to work faster, or have music turned off, etc, and of workers being less efficient and regularly fainting from working excessive overtime. Reading this book gives those of us working to encourage factory managers to give their workers more reasonable hours and wages, more force in our argument that doing so will improve productivity and quality.

Regardless, Pung Nai points out the terrible toll on peoples lives of excessive overtime, particularly the physical and psychological impacts on young women, who are not only burdened by the work pressure, but also familial pressures back home to marry and have sons. It helps us understand the value of programmes such as Nikes high school graduation programme for factory workers in Asia, to give workers a chance to gain self respect and pride in an environment in which the very essence of who they are, country girls, is looked down upon.

Marxist retoric in disguise.......2006-06-16

By in large, to explain this book, "Made in China" by Pun Ngai, I have to look first at several different issues: the politics behind it, the assumptions they draw upon, and the things she leaves out. First off let me go into the politics behind this book. The more and more I read this book, the more and more I hate it. I'm sorry for saying that--well, not really. Maybe Pun Ngai has good intentions by pointing out only the negatives in every instance, but I couldn't help but be reminded of some transient theme behind all of her pessimisms. If I didn't know any better, which I obviously don't, I would say that Pun Ngai was defaming China not for being against the US and world cohesion, but for being for it. By that, I mean, that this book is extremely Marxist, anti capitalist, and anti US--to stand behind this book, while still maintaining any sense of American patriotism or pride is contradictory. This response may seem to be merely a defensive stance in terms of capitalism versus Marxist communism, but I'd like to think that it's more than that. The type of thought from this book isn't rare in China, Pun Ngai is only a part of a widely criticizing faction growing within China that likes to point out all the negatives of globalization, free trade, or neo-liberalism by pointing out the exploits and the harsh conditions being subjugated upon the workers, while disregarding any and all positive benefits they receive personally as well as any benefits towards the government as a whole. In this way, it is kind of like focusing in on only one part of a government's policies, focusing in on only one company still undergoing reform in the face of a more global privatized free trade open market economy, focusing in on only the lower echeloned workers most of whom are uneducated towards global perspectives, and focusing in on only the negative aspects of their lives. It is in this way that Pun Ngai was able to write such a completely negatively slanted defamation to all logical and true global debate. When the benefits of a society's system out weigh the negatives, in order to make a Marxist argument for conflict, one has to actually dig down to the bottom of the barrel and scrape the conflicts out with a spoon. The term "spoon" I am using is a metaphor for the subtle way Pun Ngai is trying to prove her points. It was written to incite outrage and to depict a sense of rebellion or resistance, which may or may not have actually been there, just to further her own party or social group's political ideologies. However, though, in the face of actual research and more information, for lack of a better way of putting this, Pun Ngai is just digging up dirt. This book was not written to discuss whether globalization is ultimately more or less beneficial to society, it was written to persuade people in how globalization is only negative.

Anthropology and the Global Factory: Studies of the New Industrialization in the Late Twentieth Century

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Anthropology and the Global Factory: Studies of the New Industrialization in the Late Twentieth Century

Manufacturer: Bergin & Garvey Paperback
ProductGroup: Book
Binding: Paperback

International | Economics | Business & Investing | Subjects | Books

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Industrial | Management & Leadership | Business & Investing | Subjects | Books

General | Industries & Professions | Business & Investing | Subjects | Books

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General | Social Sciences | Nonfiction | Subjects | Books
ASIN: 089789233X

Book Description

In this systematic view of the "capitalization" of the world economy the authors show how new economic linkages are being formed between world markets and small-scale entrepreneurs and home-based local producers. At the same time, they point to ways in which people use their local traditions of kinship, culture, and community to resist and shape economic change to more satisfying local ends. This collection of original essays explores in concrete anthropological detail the ways that people throughout the world have been drawn into this new international division of labor.

Labour in the Explanation of an African Crisis: A Critique of Current Orthodoxy: The Case of Nigeria (CODESRIA Book)
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Labour in the Explanation of an African Crisis: A Critique of Current Orthodoxy: The Case of Nigeria (CODESRIA Book)
Jimi O. Adesina
Manufacturer: Conseil Pour Le Developement De La
ProductGroup: Book
Binding: Hardcover

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General | Business & Investing | Subjects | Books
ASIN: 2869780370

Belize Investment & Business Guide
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Belize Investment & Business Guide
Emerging Markets Investment Center
Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback
ASIN: 0739702165

Book Description

This investment guide contains basic information on economy, business, export-import and investment climate, opportunities, regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.

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Belize Investment and Business Guide
USA International Business Publications
Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback

Exports & Imports | Economics | Business & Investing | Subjects | Books

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General | Investing | Business & Investing | Subjects | Books
ASIN: 0739740180

Belize Offshore Investment and Business Guide (World Spy Guide Library)

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Belize Offshore Investment and Business Guide (World Spy Guide Library)

Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback

Exports & Imports | Economics | Business & Investing | Subjects | Books

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General | Investing | Business & Investing | Subjects | Books

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ASIN: 0739739042

Belize: A Guide to Business Investment & Retirement

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Belize: A Guide to Business Investment & Retirement

Manufacturer: Offshore Consultants of Southwest
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
ASIN: 0965649407

Belize Investment and Business Guide (World Investment and Business Guide Library)

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Belize Investment and Business Guide (World Investment and Business Guide Library)
Igor Oleynik
Manufacturer: International Business Publications USA
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

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ASIN: B00005R4OY
Release Date: 2006-01-01

Book Description

Ultimate guide for conducting investment, export-import activity in the country. Strategic and business info, contacts, regulations and more. Updated annually

Download Description

Ultimate guide for conducting investment, export-import activity in the country. Strategic and business information, contacts, regulations and more. Updated annually

Belize: A guide to business, investment and retirement

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Belize: A guide to business, investment and retirement
George W Rea
Manufacturer: Offshore Publications
ProductGroup: Book
Binding: Unknown Binding

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