Legal Treatment of Foreign Investment:The "World Bank Guidelines"
Average customer rating: Not rated
    Legal Treatment of Foreign Investment:The "World Bank Guidelines"
    Ibrahim Shihata
    Manufacturer: Springer
    ProductGroup: Book
    Binding: Hardcover

    GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
    CommercialCommercial | Business | Law | Subjects | Books
    GeneralGeneral | Law | Subjects | Books
    GeneralGeneral | International Law | Law | Subjects | Books
    FinancialFinancial | English Law | Law | Subjects | Books
    Private LawPrivate Law | Law | Subjects | Books
    CommercialCommercial | Business | Law | Professional & Technical | Subjects | Books
    International LawInternational Law | Law | Professional & Technical | Subjects | Books
    ASIN: 0792325257

    Estate Planning for Same-Sex Couples
    Average customer rating: 5 out of 5 stars
    • A Vital Guide to the Changing Legal Landscape
    • Good For Students
    • Very insightful, very well-written
    • Absolutely Essential
    • A reader from Chicago
    Estate Planning for Same-Sex Couples
    Joan M. Burda
    Manufacturer: American Bar Association
    ProductGroup: Book
    Binding: Paperback

    Financial PlanningFinancial Planning | Personal Finance | Business & Investing | Subjects | Books
    Estate PlanningEstate Planning | Personal Finance | Business & Investing | Subjects | Books
    GeneralGeneral | Nonfiction | Gay & Lesbian | Subjects | Books
    Domestic RelationsDomestic Relations | Family & Health Law | Law | Subjects | Books
    Estates & TrustsEstates & Trusts | Taxation | Law | Subjects | Books
    GeneralGeneral | Law | Subjects | Books
    PropertyProperty | Business | Law | Subjects | Books
    WillsWills | Practical Guides | Law | Subjects | Books
    Domestic RelationsDomestic Relations | Family & Health Law | Law | Professional & Technical | Subjects | Books
    GeneralGeneral | Law | Professional & Technical | Subjects | Books
    Estates & TrustsEstates & Trusts | Taxation | Law | Professional & Technical | Subjects | Books
    Look Inside Business BooksLook Inside Business Books | Trip | Specialty Stores | Books
    Look Inside Nonfiction BooksLook Inside Nonfiction Books | Trip | Specialty Stores | Books
    Similar Items:
    1. A Legal Guide for Lesbian & Gay Couples A Legal Guide for Lesbian & Gay Couples
    2. 4 Steps to Financial Security for Lesbian and Gay Couples 4 Steps to Financial Security for Lesbian and Gay Couples
    3. J.K. Lasser's Gay Finances in a Straight World: A Comprehensive Financial Planning Handbook J.K. Lasser's Gay Finances in a Straight World: A Comprehensive Financial Planning Handbook
    4. Lawyer's Guide to Estate Planning, 3rd Edition: Fundamentals for the Legal Practitioner Lawyer's Guide to Estate Planning, 3rd Edition: Fundamentals for the Legal Practitioner
    5. The American Bar Association Guide to Wills and Estates, Second Edition: Everything You Need to Know About Wills, Estates, Trusts, and Taxes (American Bar Association Guide to Wills & Estates) The American Bar Association Guide to Wills and Estates, Second Edition: Everything You Need to Know About Wills, Estates, Trusts, and Taxes (American Bar Association Guide to Wills & Estates)

    ASIN: 1590313828

    Book Description

    The landscape concerning same-sex relationships is changing. It is vital for lawyers to stay on top of these changes. Attorneys who represent lesbian and gay clients must provide creative estate planning that protects both parties, their children and their future.

    Customer Reviews:

    5 out of 5 stars A Vital Guide to the Changing Legal Landscape.......2006-03-21

    Attorney Burda has done the impossible, writing a "black-letter law" treatise in an easy-to-read and enjoyable style.

    Practitioners will find it informative for its nuts-and-bolts practice tips, while members of the public will take away a 'how-to' roadmap (with forms!) when planning to protect themselves and their families.

    I recommend this book without reservations -- not only for attorneys practicing in this field, but for smart individuals across the nation who attempt to balance the scales of justice while usually suffering inequitable treatment under the laws.

    5 out of 5 stars Good For Students.......2005-09-13

    Ms. Burda's book provides guidance and training for the law student seeking to learn about a cutting edge nuance of estate-planning. With crystal clear language and outstanding organization, a law student finds him/herself wishing his/her law school professors followed Ms. Burda's instructional paradigm. This book is a must read for anyone seeking a career helping others plan for retirement.

    5 out of 5 stars Very insightful, very well-written.......2005-08-10

    This book is an excellent resource for attorneys as well as non-legally educated persons. The book covers all issues that a person would need to take into consideration in creating an estate/living plan for a same-sex couple.

    5 out of 5 stars Absolutely Essential.......2005-06-09

    This book is absolutely essential for any attorneys practicing in this field. Ms. Burda has put together not only the laws and state of affairs across the country but she has also included the much needed forms in order to accomplish the task. After all of our years in law school, only Ms. Burda has shown us exactly what these documents are supposed to look like!

    5 out of 5 stars A reader from Chicago.......2005-06-05

    The Publishers Marketing Association just awarded this book a Benjamin Franklin Award at the June 2005 award ceremony in New York City. This book and the author Joan Burda, are well deserving of this prestigious award.

    This is an excellent book for both lawyers and their clients.
    Loving Without a License - An Estate Planning Survival Guide for Unmarried Couples and Same Sex Partners
    Average customer rating: 5 out of 5 stars
    • A valuable legal guide for unmarried or same sex partners.
    Loving Without a License - An Estate Planning Survival Guide for Unmarried Couples and Same Sex Partners
    Peggy R. Hoyt , and Candace M. Pollock
    Manufacturer: Legacy Planning Partners, LLC
    ProductGroup: Book
    Binding: Paperback

    GeneralGeneral | Business & Investing | Subjects | Books
    GeneralGeneral | Real Estate | Business & Investing | Subjects | Books
    Similar Items:
    1. Estate Planning for Same-Sex Couples Estate Planning for Same-Sex Couples
    2. All My Children Wear Fur Coats: How to Leave a Legacy for Your Pet All My Children Wear Fur Coats: How to Leave a Legacy for Your Pet

    ASIN: 0971917736

    Customer Reviews:

    5 out of 5 stars A valuable legal guide for unmarried or same sex partners........2005-06-17

    Legalized marriage, or even common law marriage, gives a couple some automatic rights and privileges. This is not true of unmarried couples and same sex partners. If proper estate planning and power of attorney planning are missing from the relationship, then some distant, and sometimes unfriendly, relative might step in and ruin lives and property interests.
    The book by Hoyt and Pollock, both experienced attorneys, is must reading for those not "legally married" and can guide the couple into disaster prevention steps. It is a common sense guidebook that avoids unfamiliar legal terms. I like the down to earth approach of these two authors and recommend the book highly.
    Loving Without a License - an Estate Planning Survival Guide for Unmarried Couples and Same Sex Partners
    Average customer rating: Not rated
      Loving Without a License - an Estate Planning Survival Guide for Unmarried Couples and Same Sex Partners
      Peggy R. Hoyt
      Manufacturer: Legacy Planning Partners, LLC
      ProductGroup: Book
      Binding: Paperback
      ASIN: B000N65AUG

      Sustainable Development of Dryland Agriculture in India
      Average customer rating: Not rated
        Sustainable Development of Dryland Agriculture in India
        R.P. Singh
        Manufacturer: Scientific Publishers,India
        ProductGroup: Book
        Binding: Hardcover

        GeneralGeneral | Agricultural Sciences | Science | Subjects | Books
        GeneralGeneral | Agricultural Sciences | Professional Science | Professional & Technical | Subjects | Books
        ASIN: 8172334052
        Release Date: 2005-08-25
        Sustainable development of dryland agriculture in India
        Average customer rating: Not rated
          Sustainable development of dryland agriculture in India

          Manufacturer: Scientific Publisher
          ProductGroup: Book
          Binding: Unknown Binding

          GeneralGeneral | Agricultural Sciences | Professional Science | Professional & Technical | Subjects | Books
          ASIN: 8172330928

          Start Run & Grow a Successful Small Business (CCH Business Owner's Toolkit series)
          Average customer rating: 5 out of 5 stars
          • A Complete Course in Small Business
          Start Run & Grow a Successful Small Business (CCH Business Owner's Toolkit series)
          CCH Incorporated
          Manufacturer: Toolkit Media Group
          ProductGroup: Book
          Binding: Paperback

          GeneralGeneral | Business & Investing | Subjects | Books
          EducationEducation | Reference | Business & Investing | Subjects | Books
          EntrepreneurshipEntrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
          GeneralGeneral | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
          Similar Items:
          1. Start Your Own Business (4th Ed.) (Start Your Own) Start Your Own Business (4th Ed.) (Start Your Own)
          2. The Old Girls' Network: Insider Advice for Women Building Businesses in a Man's World The Old Girls' Network: Insider Advice for Women Building Businesses in a Man's World
          3. Safe Harbors: An Asset Protection Guide for Small Business Owners (CCH Business Owner's Toolkit series) Safe Harbors: An Asset Protection Guide for Small Business Owners (CCH Business Owner's Toolkit series)
          4. Launching Your First Small Business: Make the Right Decisions During Your First 90 Days (CCH Business Owner's Toolkit series) Launching Your First Small Business: Make the Right Decisions During Your First 90 Days (CCH Business Owner's Toolkit series)
          5. CCH Toolkit Tax Guide 2007 (CCH Business Owner's Toolkit series) CCH Toolkit Tax Guide 2007 (CCH Business Owner's Toolkit series)

          ASIN: 0808012010

          Book Description

          This resource offers tools designed for the special needs of small business owners—from startup to shutdown, from business planning to marketing, and from business financing to personal wealth—that are drawn from CCH’s online services of software tools and expert advice. Included are suggestions for marketing wisely and cheaply; tips for managing cash flow, including credit and collections; and techniques for creating a business plan that serves as an organizational blueprint and earns financial backing. Effective approaches to managing human resources are also examined, including payroll, benefits, and hiring and firing. This latest edition features updated laws and documentation on their impact on small business owners.

          Customer Reviews:

          5 out of 5 stars A Complete Course in Small Business.......2005-07-15

          Starting, Running & Growing a Small Business is something that you probably shouldn't do. 85% (or something like that) of small businesses fail within the first five years. On the other hand, if you're like me, you really have no choice, this is just something you have to do. I started my first one while in college. I had no idea of the problems that I would face, and sure enough it failed within a few months.

          My second business lasted a little longer, my third for about ten years. Then it got cought in a classic inventory squeeze and boom it was gone too. When your business fails, you have to go to work for someone else. Hopefully you have learned something from the failure, and the next one works better. My current little business has paid me a living for some years, shows no signs of failing and is a hell of a lot more fun than having a boss.

          Why do I say all this, it's because if I had known what was printed in this book when I was first getting started I could have done a lot of things differently, a lot of things better, and understood a lot more about what I was doing in general.

          This book is basically a full course in running a small business. It's better than what you'd get in college (I know I have an MBA.) because colleges teach you how to be mid-level management in large companies and in a small business all the rules are really different.

          This is a wonderful book. Open it to just about any page and you'll find something that will help you. Note especially the opening paragraph, with everything you have here, you'll still need some good old-fashioned luck. But the rest of the book will teach you that you often make your own luck.
          Start, Run & Grow a Successful Small Business
          Average customer rating: 5 out of 5 stars
          • Great Resource for Small Businesses
          Start, Run & Grow a Successful Small Business
          Susan M. Jacksack
          Manufacturer: CCH Incorporated
          ProductGroup: Book
          Binding: Paperback

          GeneralGeneral | Business & Investing | Subjects | Books
          ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
          GeneralGeneral | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
          ASIN: 0808004131

          Customer Reviews:

          5 out of 5 stars Great Resource for Small Businesses.......2000-06-20

          I was originally only looking for a publication that would give me tips on creating an effective business plan - then I came across this book! This is a GREAT resource for not only beginning a business, but is an excellent reference to use during the course of your business - whether to improve revenue, create better bookkeeping methods, evaluate/re-evaluate your market, etc. I would recommend this book to anyone who would like some good, sound advice on starting and running their small business. There are also great checklists, worksheets and other useful tools to use.
          Start Run & Grow A Successful Small Business, (Fourth Edition)
          Average customer rating: Not rated
            Start Run & Grow A Successful Small Business, (Fourth Edition)
            CCH Consumer Media Group
            Manufacturer: Cch Incorporated
            ProductGroup: Book
            Binding: Paperback

            GeneralGeneral | Business & Investing | Subjects | Books
            ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
            GeneralGeneral | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
            ASIN: 0808007394

            Book Description

            This resource offers tools designed for the special needs of small business owners—from startup to shutdown, from business planning to marketing, from business financing to personal wealth—that are drawn from CCH's online services of software tools and expert advice. Covered in detail are suggestions for marketing wisely and cheaply; tips for managing cash flow, including credit and collections; and techniques for creating a business plan that serves as an organizational blueprint and earns financial backing. Effective approaches to managing human resources are also examined, including payroll, benefits, and hiring and firing. This replaces 0808004131.
            Fiducial's Start Run & Grow a Successful Small Business
            Average customer rating: Not rated
              Fiducial's Start Run & Grow a Successful Small Business
              Fiducial
              ProductGroup: Book
              Binding: Paperback

              GeneralGeneral | Business & Investing | Subjects | Books
              ASIN: B000UGMTXA

              Product Description

              Fiducial's Start Run & Grow A Successful Small Business is a unique how-to book for the small business owner and would-be entrepreneur. It includes detailed information on the tough issues that so many of you face when you are just embarking on your dream to be your own boss. With a special emphasis on problem solving, START RUN & GROW is full of cost-cutting tips, step-by-step checklists, real life case studies, a model business plan, and other business documents to assist you in starting and operating your business.
              Start, Run & Grow a Successful Small Business (Start, Run & Grow a Successful Small Business)
              Average customer rating: Not rated
                Start, Run & Grow a Successful Small Business (Start, Run & Grow a Successful Small Business)
                CCH
                Manufacturer: CCH Incorporated
                ProductGroup: Book
                Binding: Paperback

                ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                ASIN: 0808001760
                Start Run & Grow: A Successful Small Business (CCH Business Owner's Toolkit series)
                Average customer rating: Not rated
                  Start Run & Grow: A Successful Small Business (CCH Business Owner's Toolkit series)
                  Toolkit Media Group
                  Manufacturer: Toolkit Media Group
                  ProductGroup: Book
                  Binding: Paperback
                  ASIN: 0808017942

                  Japanese Capitalism Since 1945: Critical Perspectives
                  Average customer rating: Not rated
                    Japanese Capitalism Since 1945: Critical Perspectives

                    Manufacturer: M.E. Sharpe
                    ProductGroup: Book
                    Binding: Paperback

                    Economic ConditionsEconomic Conditions | Economics | Business & Investing | Subjects | Books
                    MacroeconomicsMacroeconomics | Economics | Business & Investing | Subjects | Books
                    GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                    GeneralGeneral | Business & Investing | Subjects | Books
                    Economic ConditionsEconomic Conditions | International | Business & Investing | Subjects | Books
                    Systems Of GovernmentSystems Of Government | Political Science | Social Sciences | Nonfiction | Subjects | Books | General | Islamic Government | Monarchy | Representative Government
                    ASIN: 0873328345
                    Japanese Capitalism Since 1945: Critical Perspectives
                    Average customer rating: Not rated
                      Japanese Capitalism Since 1945: Critical Perspectives
                      T.; Seiyama, T. (Editors) Morris-Suzuki
                      Manufacturer: An East Gate Book
                      ProductGroup: Book
                      Binding: Paperback
                      ASIN: B000WWR7W0
                      Japanese Capitalism Since 1945: Critical Perspectives
                      Average customer rating: Not rated
                        Japanese Capitalism Since 1945: Critical Perspectives

                        Manufacturer: An East Gate Book
                        ProductGroup: Book
                        Binding: Paperback
                        ASIN: B000HS7CWO

                        Little e, Big Commerce: How to Make a Profit Online (Virgin Business Guides)
                        Average customer rating: Not rated
                          Little e, Big Commerce: How to Make a Profit Online (Virgin Business Guides)
                          Timothy Cumming
                          Manufacturer: Virgin Books
                          ProductGroup: Book
                          Binding: Paperback

                          Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
                          GeneralGeneral | Business & Investing | Subjects | Books
                          Web MarketingWeb Marketing | Business & Culture | Computers & Internet | Subjects | Books
                          InternetInternet | Home Computing | Computers & Internet | Subjects | Books | Internet & Education | Online Searching | Web Browsers | Web for Kids
                          ASIN: 0753505428

                          Book Description

                          Now that the first wave of dotcom mania has passed, the right way to run a website is becoming clearer. If you haven't taken the e-Commerce plunge yet, or if you want to get more out of your website, this book offers simple, plain-speaking advice on how to move forward. We'll introduce you to the world of e-customers, e-competitors and e-suppliers, taking you through the practical steps of getting and staying online. You'll find out what e-Commerce really is and how to do it properly - and above all, profitably - so you can make money instead of draining your resources. With the expert advice in this book, you can stay ahead of this fast-moving game.

                          Credit Ratings: Methodologies, Rationale and Default Risk
                          Average customer rating: 5 out of 5 stars
                          • A Taxonomy of Credit Models
                          Credit Ratings: Methodologies, Rationale and Default Risk

                          Manufacturer: Risk Books
                          ProductGroup: Book
                          Binding: Hardcover

                          GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                          Banks & BankingBanks & Banking | Industries & Professions | Business & Investing | Subjects | Books
                          Credit Ratings & RepairCredit Ratings & Repair | Personal Finance | Business & Investing | Subjects | Books
                          All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                          Business & InvestingBusiness & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
                          Similar Items:
                          1. Standard & Poor's Fundamentals of Corporate Credit Analysis Standard & Poor's Fundamentals of Corporate Credit Analysis
                          2. The Standard & Poor's Guide to Measuring and Managing Credit Risk The Standard & Poor's Guide to Measuring and Managing Credit Risk
                          3. Credit Risk Modeling using Excel and VBA (The Wiley Finance Series) Credit Risk Modeling using Excel and VBA (The Wiley Finance Series)
                          4. The Basel Handbook: A Guide for Financial Practitioners (2nd edition) The Basel Handbook: A Guide for Financial Practitioners (2nd edition)
                          5. Recovery Risk: The Next Challenge in Credit Risk Management Recovery Risk: The Next Challenge in Credit Risk Management

                          ASIN: 1899332693

                          Book Description

                          The only title that combines discussion and analysis on the methodologies employed by the major rating agencies together with those actually implemented internally by credit practitioners from financial institutions. Additional contributions come from regulatory bodies and academics involved in the credit ratings process.

                          Provides a unique insight and overview into the many types of ratings that are in use today enabling you to compare and contrast the benefits as well as the potential pitfalls and peculiarities of the various systems. Designed to help you implement or assess your own internal credit ratings systems with an overview of what is currently available and will alert you to possible problems with individual ratings systems. Will help to ensure your internal credit rating systems are in line with current regulatory requirements by presenting background information on the new Basel 'Internal Ratings Based Approach' as well as drawing upon relevant case studies that have been carried out on banks preparedness for this. Presents an up-to-date discussion on how corporate scandals, such as Enron occurred, together with retrospective analysis of the behaviour of public ratings to them. Discusses the possible flaws associated with the dependence on external ratings in particular situations.

                          Multi-contributor format edited by the best-selling author and practitioner Michael K. Ong.

                          Customer Reviews:

                          5 out of 5 stars A Taxonomy of Credit Models.......2003-03-13

                          This well edited collection of the most critical and state-of-the-art models in both asset-level and portfolio credit models is a must have for any serious practitioner in the credit markets.
                          The subjects range from simple loan scoring approaches to complex CDO portfolio rating approaches and span every asset and approach in-between.
                          An excellent reference for credit risk managers and portfolio managers alike.

                          The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies, and Business Structures
                          Average customer rating: 4 out of 5 stars
                          • Insightful and Useful
                          • A Good Read!
                          • Nice Distinctions between Relationships and Encounters
                          • Aldous Huxley Redux
                          The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies, and Business Structures
                          Barbara A. Gutek , and Theresa M. Welsh
                          Manufacturer: AMACOM
                          ProductGroup: Book
                          Binding: Hardcover

                          GeneralGeneral | Business & Investing | Subjects | Books
                          Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                          GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                          ASIN: 0814405274

                          Book Description

                          How can service providers survive and prosper in the increasingly impersonal information age? How can businesses "personalize" their services in the anonymous world of e-commerce and automated service contacts?

                          Discover how in this book designed to help businesses navigate the changing customer service landscape. THE BRAVE NEW SERVICE STRATEGY explores the nature of customer service, looking at its dramatic transformation from the traditional "seller-buyer" relationship to what the authors call the "pseudo-relationships"of today. Then it explains how such relationships can benefit both parties; why some businesses fail in the service arena; and, most importantly, how readers can start, structure, and build their own business in such a way that excellent service is guaranteed.

                          Customer Reviews:

                          4 out of 5 stars Insightful and Useful.......2006-01-27

                          With the Industrial Revolution, and the current changes happening with the advent of the Information Age, the interactions between companies and customers has become progressively less personal. Today, customers do not have a long-standing relationship with the people they purchase goods and services from. Instead of relationships, customers now have "encounters" with businesses and services. Many companies, however, still say that they are trying to build relationships with customers. This, say the authors, is a flawed strategy. Customers know the difference between a relationship and an encounter, and they are not fooled by the organizations attempts to convince them that they are in a relationship.

                          It is possible to build customer loyalty, without pretending that there is a relationship between customers and the organization, say the authors. The better strategy, is to build on the strengths of encounters (speed, convenience, low-cost service, familiarity and uniformity) rather than attempting to build a pseudo-relationship that the customer will know is inauthentic. The goal is to create "enhanced encounters" not "pseudo-relationships."

                          Enhanced encounters emphasize five essential qualities:
                          1. Trust: In enhanced encounters trust is built by repeated positive service.
                          2. Convenience: The service should be available for the maximum number of hours with the minimum amount of waiting.
                          3. Customized, not Personalized: As many choices as possible should be open to the customer, without impeding efficiency of service.
                          4. Uniform but Unique: Whenever possible, the encounter should establish a theme with wide appeal to customers.
                          5. Quality: Emphasize quality whenever possible.

                          4 out of 5 stars A Good Read!.......2001-04-27

                          Barbara A. Gutek and Theresa Welsh believe that companies can improve their relationships with customers if they find the approach that best fits their business. The authors emphasize the difference between real relationships - ongoing, personal contacts between a customer and an individual service provider - and mere encounters - where the customer's relationship is with the company and a random variety of service employees. Many companies confuse the two, trying to turn encounters into relationships, and ending up with pseudo-relationships that alienate customers. Instead, realistically determine what you offer customers and what customers want, and then adjust your systems or policies accordingly. This excellent book provides executives and business owners with an insightful analytical framework for understanding customer relationships. While clear and well organized, it is sometimes repetitious - perhaps to be sure we all get the idea - but we [...] recommend it highly for the soundness of its concepts, if not the economy of its prose.

                          4 out of 5 stars Nice Distinctions between Relationships and Encounters.......2000-06-13

                          This is an extremely well-written book. The authors are obviously excellent communicators and give wonderful examples in order to make their points. They segment different approaches to customer service brilliantly. The fundamental message is that if you can't really provide a mutual bond of trust with your customer (i.e., a relationship), then don't bother trying to fool anyone by saying all of the right things (i.e., a pseudo-relationship). In today's commodity marketplace we find an even greater emphasis on what was originally Fred Taylor's model of efficiency, via chain stores and vast corporate bureaucrasies. This outcome, say the authors, lends itself more to encounters than relationships. By enhancing encounters, therefore, companies can still satisfy the customer without the high cost of developing a relationship.

                          The only down side of the book for me was the discussion of technology (as well as several rather malicious pokes at Peppers & Rogers). The authors clearly chose only to view computer technology as an insidious and poorly implemented medium that threatened to reduce front line "encounter" people to automatons (albeit mildly useful in relationship environments). Although no one will argue that IT practitioners often do not understand business, the fact is that technology today is evolving into a very powerful tool for augmenting customer relationships. Granted, we hear a lot of unfounded hype about e-business, CRM and ERP systems. However, used appropriately, emerging technologies will help encounter businesses understand the needs of individual customers to a far greater extend than has been possible up to now.

                          Overall, a very worthwhile read.

                          5 out of 5 stars Aldous Huxley Redux.......2000-04-22

                          The subtitle is correct. The authors do indeed provide strategies for effectively "aligning customer relationships, market strategies, and business structures." They make a key distinction between encounters with customers and relationships with customers. As Jeffrey Gitomer and others have already observed, "customer satisfaction" is measured in terms of each transaction whereas "customer loyalty" depends upon a relationship of repeated transactions. Gutek and Welsh obviousy agree. In the Preface, they assert that "This vital -- and misunderstood -- distinction between the two fundamental ways to deliver service is the catalyst to structuring the business for maximum success." Their excellent book is then divided into ten chapters which guide the reader through a step-by-step process.

                          For example, Chapter One "looks at customer perceptions of some common practices that result from mistaken ideas about what constitutes a relationship." Chapter Five identifies several different types of encounter and then examines one specific kind: "when the individual service provider is replaced by a machine." In Chapter Ten, the final chapter, the authors bring the reader back to the central question (ie What are the basic causes of customer dissatisfaction and how can they be avoided or eliminated?), then discuss "the trends that will be important for success in the years beyond 2000."

                          As technological connectivity rapidly and extensively replaces so much of direct human interaction, it is imperative to understand the differences (as well as the implications of those differences) between an encounter with a customer and a relationship with a customer. Gutek and Welsh have made an invaluable contribution to our understanding of those differences...and to our understanding of how to achieve and then sustain enhanced relationships with those whom we are privileged to serve.

                          Should Britain Join the Euro: The Chancellor's Five Tests Examined
                          Average customer rating: Not rated
                            Should Britain Join the Euro: The Chancellor's Five Tests Examined
                            Patrick Minford
                            Manufacturer: Inst of Economic Affairs
                            ProductGroup: Book
                            Binding: Paperback

                            GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                            InternationalInternational | Economics | Business & Investing | Subjects | Books
                            Money & Monetary PolicyMoney & Monetary Policy | Economics | Business & Investing | Subjects | Books
                            GeneralGeneral | Business & Investing | Subjects | Books
                            GeneralGeneral | Europe | History | Subjects | Books
                            RelationsRelations | International | Politics | Nonfiction | Subjects | Books
                            ASIN: 0255365276

                            Book Description

                            European economic and monetary union is driven by politics, but the economic costs and benefits of Britain's membership can and should be assessed, argues Professor Patrick Minford in this careful and succinct analysis of the cases for and against Britain adopting the Euro. The core argument is the reduction of exchange-rate risk, but because the euro is a regional currency that has fluctuated considerably against the dollar, exchange-rate variability might not be less under the Euro and could even increase. In any case, financial markets can diversify away such risks. Minford sees substantial costs of membership: increased variability of UK output, employment and prices in response to shocks; damaging harmonization of tax rates, social support and regulation; and the possibility that British taxpayers will have to meet some of the costs of big projected state pension deficits in Germany, France and Italy. He concludes that EMU, "as it is constituted and planned would be strongly against British interests to join".

                            Migrations, Development and Urbanisation Policies in Sub-Saharan Africa (Look & See Series, 2, 2)
                            Average customer rating: Not rated
                              Migrations, Development and Urbanisation Policies in Sub-Saharan Africa (Look & See Series, 2, 2)
                              Moriba Toure , and T. O. Fadayomi
                              Manufacturer: Conseil Pour Le Developement De La
                              ProductGroup: Book
                              Binding: Paperback

                              GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                              InternationalInternational | Economics | Business & Investing | Subjects | Books
                              GeneralGeneral | Business & Investing | Subjects | Books
                              ASIN: 2869780168

                              Benin Foreign Policy and Government Guide (World Business and Investment Opportunities Library)
                              Average customer rating: Not rated
                                Benin Foreign Policy and Government Guide (World Business and Investment Opportunities Library)

                                Manufacturer: Intl Business Pubns USA
                                ProductGroup: Book
                                Binding: Paperback

                                GeneralGeneral | Politics | Nonfiction | Subjects | Books
                                RelationsRelations | International | Politics | Nonfiction | Subjects | Books
                                Federal GovernmentFederal Government | Government | Nonfiction | Subjects | Books
                                ASIN: 0739782436

                                Book Description

                                Basic information on foreign and domestic policy, national security, political system, parties and elections, government and administrative structure. Participation in international organizations, treaties and regional unions. International and foreign policy and more.
                                Benin Investment & Business Guide
                                Average customer rating: Not rated
                                  Benin Investment & Business Guide
                                  USA International Business Publications
                                  Manufacturer: International Business Publications, USA
                                  ProductGroup: Book
                                  Binding: Paperback
                                  ASIN: 0739717189

                                  Book Description

                                  This investment guide contains basic information on economy, business, export-import and investment climate, opportunities and regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.
                                  Benin Investment & Business Guide
                                  Average customer rating: Not rated
                                    Benin Investment & Business Guide
                                    Emerging Markets Investment Center
                                    Manufacturer: International Business Publications, USA
                                    ProductGroup: Book
                                    Binding: Paperback
                                    ASIN: 0739702173

                                    Book Description

                                    This investment guide contains basic information on economy, business, export-import and investment climate, opportunities, regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.
                                    Benin Investment and Business Guide
                                    Average customer rating: Not rated
                                      Benin Investment and Business Guide
                                      USA International Business Publications
                                      Manufacturer: Intl Business Pubns USA
                                      ProductGroup: Book
                                      Binding: Paperback

                                      Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                                      GeneralGeneral | Business & Investing | Subjects | Books
                                      GeneralGeneral | International | Business & Investing | Subjects | Books
                                      GeneralGeneral | Investing | Business & Investing | Subjects | Books
                                      ASIN: 0739740199
                                      Benin: A Spy Guide (Russian Regional Investment and Business Library)
                                      Average customer rating: Not rated
                                        Benin: A Spy Guide (Russian Regional Investment and Business Library)

                                        Manufacturer: Intl Business Pubns USA
                                        ProductGroup: Book
                                        Binding: Paperback

                                        GeneralGeneral | Business & Investing | Subjects | Books
                                        GeneralGeneral | Politics | Nonfiction | Subjects | Books
                                        RelationsRelations | International | Politics | Nonfiction | Subjects | Books
                                        Coastal West AfricaCoastal West Africa | Africa | Travel | Subjects | Books
                                        GeneralGeneral | Africa | Travel | Subjects | Books
                                        GeneralGeneral | Russia | Asia | Travel | Subjects | Books
                                        ASIN: 0739784463

                                        Book Description

                                        Everything a successful "spy" must know on the country. Strategic and practical information on government, national security, army, foreign relations, economy, technology, mineral resources, as well as culture, history, traditions, government and business contacts and more...
                                        Benin Investment and Business Guide (World Investment and Business Guide Library)
                                        Average customer rating: Not rated
                                          Benin Investment and Business Guide (World Investment and Business Guide Library)
                                          Igor Oleynik
                                          Manufacturer: International Business Publications USA
                                          ProductGroup: Book
                                          Binding: Digital

                                          GeneralGeneral | Business & Investing | Subjects | Books
                                          Online BooksOnline Books | Books & Reading | Literature & Fiction | Subjects | Books
                                          GeneralGeneral | Business & Investing | Subjects | e-Docs | Formats | Books
                                          GeneralGeneral | Business | PDF (printable) | Formats | e-Docs | Formats | Books
                                          International Business PublicationsInternational Business Publications | By Publisher | e-Docs | Formats | Books
                                          ASIN: B00005R4OZ
                                          Release Date: 2006-01-01

                                          Book Description

                                          Ultimate guide for conducting investment, export-import activity in the country. Strategic and business info, contacts, regulations and more. Updated annually

                                          Download Description

                                          Ultimate guide for conducting investment, export-import activity in the country. Strategic and business information, contacts, regulations and more. Updated annually
                                          Benin Mineral & Mining Sector Investment And Business Guide (World Business, Investment and Government Library)
                                          Average customer rating: Not rated
                                            Benin Mineral & Mining Sector Investment And Business Guide (World Business, Investment and Government Library)
                                            USA International Business Publications
                                            Manufacturer: Intl Business Pubns USA
                                            ProductGroup: Book
                                            Binding: Paperback

                                            Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                                            GeneralGeneral | Business & Investing | Subjects | Books
                                            GeneralGeneral | International | Business & Investing | Subjects | Books
                                            GeneralGeneral | Industries & Professions | Business & Investing | Subjects | Books
                                            ASIN: 0739750607
                                            Western Africa Mining Industry Business Opportunities Handbook: Benin, Burkina Faso, Cameron, Cape Verde, Central Africa, Chad (World Investment and Business Guide Library)
                                            Average customer rating: Not rated
                                              Western Africa Mining Industry Business Opportunities Handbook: Benin, Burkina Faso, Cameron, Cape Verde, Central Africa, Chad (World Investment and Business Guide Library)

                                              Manufacturer: Intl Business Pubns USA
                                              ProductGroup: Book
                                              Binding: Paperback

                                              Policy & Current EventsPolicy & Current Events | Popular Economics | Business & Investing | Subjects | Books
                                              Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
                                              Economic Policy & DevelopmentEconomic Policy & Development | Economics | Business & Investing | Subjects | Books
                                              Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                                              GeneralGeneral | Business & Investing | Subjects | Books
                                              GeneralGeneral | Industries & Professions | Business & Investing | Subjects | Books
                                              ASIN: 0739786792

                                              Books:

                                              1. Let's Trade: A Book About Bartering (Money Matters)
                                              2. Ludwig von Mises Notes and Recollections
                                              3. Macroeconomics + Code Card for DiscoverEcon Online + Solman DVD
                                              4. Making Welfare Work: Reconstructing Welfare for the Millennium
                                              5. Management: Inventing and Delivering Its Future (The MIT Sloan School of Management 50th Anniversary)
                                              6. Market Structure and Foreign Trade: Increasing Returns, Imperfect Competition, and the International Economy
                                              7. Microeconomics: Principles and Applications, 2006 Update (with InfoTrac®)
                                              8. Mollie's Job: A Story of Life and Work on the Global Assembly Line
                                              9. Money Doctors: History, Theory and Policy
                                              10. Mumpsimus Revisited: Essays on Risk Management

                                              Books Index

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