Market Structure and Foreign Trade: Increasing Returns, Imperfect Competition, and the International Economy
Average customer rating: 5 out of 5 stars
  • Unavoidable
Market Structure and Foreign Trade: Increasing Returns, Imperfect Competition, and the International Economy
Elhanan Helpman , and Paul Krugman
Manufacturer: The MIT Press
ProductGroup: Book
Binding: Paperback

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Similar Items:
  1. Advanced International Trade: Theory and Evidence Advanced International Trade: Theory and Evidence
  2. Theory of International Trade: A Dual, General Equilibrium Approach (Cambridge Economic Handbooks) Theory of International Trade: A Dual, General Equilibrium Approach (Cambridge Economic Handbooks)
  3. Innovation and Growth in the Global Economy Innovation and Growth in the Global Economy
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  5. The Spatial Economy: Cities, Regions, and International Trade The Spatial Economy: Cities, Regions, and International Trade

ASIN: 026258087X

Book Description

Market Structure and Foreign Trade presents a coherent theory of trade in the presence of market structures other than perfect competition. The theory it develops explains trade patterns, especially of industrial countries, and provides an integration between trade and the role of multinational enterprises.

Relating current theoretical work to the main body of trade theory, Helpman and Krugman review and restate known results and also offer entirely new material on contestable markets, oligopolies, welfare, and multinational corporations, and new insights on external economies, intermediate inputs, and trade composition.

Elhanan Helpman is Professor of Economics at Tel Aviv University. Paul Krugman is Professor of Economics at MIT

Customer Reviews:

5 out of 5 stars Unavoidable.......2000-06-22

If you want an introduction to international economics this book is not what you would want. If, on the other hand, you need both the key concepts of classical trade theory and a comprehensive overview of the issues of new trade theory, all nice and neat in unified notation, this book is a must.
The Monopolistic Competition Revolution in Retrospect
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    The Monopolistic Competition Revolution in Retrospect

    Manufacturer: Cambridge University Press
    ProductGroup: Book
    Binding: Hardcover

    Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
    Economic HistoryEconomic History | Economics | Business & Investing | Subjects | Books
    Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
    TheoryTheory | Economics | Business & Investing | Subjects | Books
    GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
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    ASIN: 0521819911

    Book Description

    Avinash Dixit and Joseph Stiglitz revolutionized the modelling of imperfectly competitive markets and launched "the second monopolistic competition revolution". Experts in the areas of macroeconomics, international trade theory, economic geography, and international growth theory examine the success of the second revolution in this collection of papers. They reveal what appears to be "missing" and look forward to the next step in the modelling of imperfectly competitive markets. The text includes a comprehensive survey of the two monopolistic competition revolutions, and previously unpublished working papers by Dixit and Stiglitz that led to their famous 1977 paper.

    Download Description

    In 1977 a seminal paper was published by Avinash Dixit and Joseph Stiglitz that revolutionized the modeling of imperfectly competitive markets. It launched what might be called the second monopolistic competition revolution which has been far more successful than the first one, initiated by Edward Chamberlin and Joan Robinson in the 1930s. In this collection of original essays experts in the fields of macroeconomics, international trade theory, economic geography, and international growth theory address the question of why the second revolution was so successful. They also highlight what is missing, and look forward to the next step in the modeling of imperfectly competitive markets. The text includes a comprehensive survey of both monopolistic competition revolutions, and previously unpublished working papers by Dixit and Stiglitz that led to their famous 1977 paper. With original contributions from Dixit, Ethier, Neary and Stiglitz amongst others, this collection will excite interest amongst researchers, advanced students and economists.
    Measuring the Costs of Protection in Japan
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      Measuring the Costs of Protection in Japan
      Yoko Sazanami , Shujiro Urata , Hiroki Kawai , Gary Clyde Hufbauer , and Institute for International Economics (U. S.)
      Manufacturer: Institute for International Economics,U.S.
      ProductGroup: Book
      Binding: Paperback

      Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
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      ASIN: 0881322113
      Crimes & Punishments?: Retaliation Under the Wto
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        Crimes & Punishments?: Retaliation Under the Wto
        Robert Z. Lawrence
        Manufacturer: Peterson Institute
        ProductGroup: Book
        Binding: Paperback

        GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
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        2. The Evolution of the Trade Regime: Politics, Law, and Economics of the GATT and the WTO The Evolution of the Trade Regime: Politics, Law, and Economics of the GATT and the WTO

        ASIN: 0881323594

        Book Description

        One of the unique aspects of the WTO as an international organization is that it authorizes members to retaliate against violations by raising tariffs. These authorizations have become increasingly common and increasingly controversial. In this analysis of the retaliation system, Robert Lawrence considers the guiding principles that govern responses to WTO violations, examines how these principles are implemented in practice, and considers options for reform.
        Doing Business with India (Global Market Briefings)
        Average customer rating: 5 out of 5 stars
        • Essential, very strongly recommended reading
        Doing Business with India (Global Market Briefings)

        Manufacturer: GMB Publishing
        ProductGroup: Book
        Binding: Paperback

        Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
        GeneralGeneral | Business & Investing | Subjects | Books
        GeneralGeneral | International | Business & Investing | Subjects | Books
        Finance & InvestingFinance & Investing | Finance | International | Accounting & Finance | Professional & Technical | Subjects | Books
        All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
        ASIN: 0749429240

        Book Description

        This invaluable business guide incorporates new financial and legal information. Comprehensive and thorough, Doing Business with India is the definitive source of information on this rapidly growing and dynamic market. The book examines the economic context, and focuses on the growth of manufacturing in India. It covers in depth all aspects of business development, foreign trade and investment. The timeliness of this new edition of Doing Business with India is recognised by both the World Bank and British trade authorities and this unique and authoritative book will be essential reading for any business considering investment opportunities.

        Customer Reviews:

        5 out of 5 stars Essential, very strongly recommended reading.......2007-09-03

        Now in a completely rewritten, updated, and expanded second edition, "Doing Business With India: A Guide to Investment Opportunities & Business Practice" under the expert editorship of Roderick Millar (a specialist in personal finance, business start-ups, development economics, and management education) continues to be the definitive instructional guide for any entrepreneur or corporate CEO wanting to do business on the Indian subcontinent. The roster of contributors is nothing short of impressive and includes KPMG, the Confederation of Indian Industry, DTZ Debenham Tie Laung, Maersk Line, the Management Development Institute, the Ministry of Commerce, the Department of Industrial Policy & Promotion, Nasscom, Shilputsi Consultants, Synovate, Titus & Company, and Winning Communications. "Doing Business With India" is a superbly organized instructional guide to India's commercial laws, banking system, accounting practices, and the rules of business engagement in Indian markets. Of special note is the analysis of India's investment climate and the assessment of opportunities for American companies in a vigorous and growing economy. "Doing Business With India" is essential, very strongly recommended reading for anyone considering or actively engaged in outsourcing to India, setting up operations in India, and working with Indian partners to mutual commercial benefit.
        Imperfect Competition and International Commodity Trade: Theory, Dynamics and Policy Modelling
        Average customer rating: Not rated
          Imperfect Competition and International Commodity Trade: Theory, Dynamics and Policy Modelling
          Montague J. Lord
          Manufacturer: Oxford University Press, USA
          ProductGroup: Book
          Binding: Hardcover

          Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
          Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
          Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
          GeneralGeneral | Business & Investing | Subjects | Books
          CommoditiesCommodities | Investing | Business & Investing | Subjects | Books
          ASIN: 0198283474

          Book Description

          This book surveys recent theories of the structure of trade in the light of recent advances in applied econometrics. Unlike most existing literature, Imperfect Competition and International Commodity Trade concentrates on the major exports of developing rather than industrialized countries and
          a general theoretical framework is developed for commodity trade, its empirical validity is tested, and alternative trade policies are assessed. This study will be of particular significance to international trade economists, researchers in trade theory and relations, and econometricians.
          Imperfect Competition and International Trade (Readings in Economics)
          Average customer rating: Not rated
            Imperfect Competition and International Trade (Readings in Economics)

            Manufacturer: The MIT Press
            ProductGroup: Book
            Binding: Paperback

            Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
            Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
            MicroeconomicsMicroeconomics | Economics | Business & Investing | Subjects | Books
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            GeneralGeneral | International | Business & Investing | Subjects | Books
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            Similar Items:
            1. Advanced International Trade: Theory and Evidence Advanced International Trade: Theory and Evidence
            2. Lectures on International Trade - 2nd Edition Lectures on International Trade - 2nd Edition
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            4. Rethinking International Trade Rethinking International Trade
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            ASIN: 0262570939

            Book Description

            The last decade has seen an important extension of the theory of international trade to include imperfectly competitive market structures. This book collects 19 of the most influential articles on trade with imperfect competition, providing ready access to current research by top-level economists.

            Following an introduction. by Grossman that surveys the literature, the readings cover such important topics as the causes and consequences of intraindustry trade, the effects of tariffs and quantitative restrictions in oligopolistic settings, the welfare consequences of strategic trade policies, the raison d'être for multinational corporations, the determinants of innovation, and the interaction between technological progress and trade.

            The recent work on trade incorporating imperfect competition can help to explain the high volume of intraindustry trade between similarly endowed countries and can account for the increasing importance of multinational corporations in the conduct of international trade. It can predict the emergence of cross-country technology gaps and can help to identify the determinants of dynamic comparative advantage. The explorations of trade with imperfect competition have also deepened substantially our understanding of the costs and benefits of trade policy. We now know why governments may be motivated to assist their national firms in global oligopolistic competitions, and we also know the limitations of the arguments in support of strategic trade policies.

            Gene M. Grossman is Professor of Economics and International Affairs at Princeton University.

            Contributors: Richard E. Baldwin, James A. Brander, Avinash K. Dixit, Jonathan Eaton, Wilfred J. Ethier, Gene M. Grossman, Elhanan Helpman, Kala Krishna, Paul R. Krugman, James R. Markusen, Victor Norman, Luis A. Rivera-Batiz, Paul M. Romer, Barbara J. Spencer, Anthony J. Venables Shmuel Ben Zvi.
            Imperfect Competition and International Trade: The Policy Aspects of Intra-Industry Trade
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              Imperfect Competition and International Trade: The Policy Aspects of Intra-Industry Trade
              David Greenaway
              Manufacturer: Humanities Pr
              ProductGroup: Book
              Binding: Hardcover

              Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
              GeneralGeneral | Business & Investing | Subjects | Books
              ASIN: 0391034030
              Imperfect Competition and Political Economy: The New Trade Theory in Agricultural Trade
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                Imperfect Competition and Political Economy: The New Trade Theory in Agricultural Trade
                Colin A. Carter
                Manufacturer: Westview Pr (Short Disc)
                ProductGroup: Book
                Binding: Paperback

                Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                AgriculturalAgricultural | Economics | Business & Investing | Subjects | Books
                GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                GeneralGeneral | Business & Investing | Subjects | Books
                GeneralGeneral | Agricultural Sciences | Professional Science | Professional & Technical | Subjects | Books
                ASIN: 0813379938
                Imperfect Competition in International Trade
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                  Imperfect Competition in International Trade

                  Manufacturer: Springer
                  ProductGroup: Book
                  Binding: Hardcover

                  Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                  GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                  GeneralGeneral | Business & Investing | Subjects | Books
                  GeneralGeneral | International | Business & Investing | Subjects | Books
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                  ASIN: 0792395468

                  Book Description

                  A theoretical analysis of international trade and industrial policy, developing and using new models of trade with imperfect competition. Modeling of imperfect competition within international trade has been difficult until recent breakthroughs in this area, which have provided a more realistic view of the world economy. The book builds on the advances provided by such tools as game theory and the theory of monopolistic competition. The first section covers broad and basic trade issues which arise under imperfect competition. Section two examines implications for trade policy covering issues such as strategic trade policy in static and dynamic settings. Section three deals with various structural issues, such as optimal choice of trade liberalizing policies, the formation of trade blocks, and open dualistic economy with externalities.

                  Your Crafts Business: A Legal Guide
                  Average customer rating: 5 out of 5 stars
                  • HELPFUL REFERENCE
                  • This book is gold!
                  • i'm not good at titles but........
                  Your Crafts Business: A Legal Guide
                  Richard Stim
                  Manufacturer: NOLO
                  ProductGroup: Book
                  Binding: Paperback

                  GeneralGeneral | Business & Investing | Subjects | Books
                  EntrepreneurshipEntrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                  Legal GuidesLegal Guides | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                  GeneralGeneral | Crafts & Hobbies | Home & Garden | Subjects | Books
                  GeneralGeneral | Law | Subjects | Books
                  GeneralGeneral | Taxation | Law | Subjects | Books
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                  Similar Items:
                  1. The Crafts Business Answer Book & Resource Guide: Answers to Hundreds of Troublesome Questions About Starting, Marketing, and Managing a Homebased Business Efficiently, Legally, and Profitably The Crafts Business Answer Book & Resource Guide: Answers to Hundreds of Troublesome Questions About Starting, Marketing, and Managing a Homebased Business Efficiently, Legally, and Profitably
                  2. The Basic Guide to Pricing Your Craftwork: With Profitable Strategies for Recordkeeping, Cutting Material Costs, Time & Workplace Management, Plus Tax The Basic Guide to Pricing Your Craftwork: With Profitable Strategies for Recordkeeping, Cutting Material Costs, Time & Workplace Management, Plus Tax
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                  4. Business and Legal Forms for Crafts Business and Legal Forms for Crafts
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                  ASIN: 0873378385

                  Book Description

                  U.S. craftwork is $13 billion industry and crafts artisans now average $76,000 in annual sales. As the crafts business has increased, so have the legal and business problems. Fortunately, you now have a guide to help wind your way through the maze of legal and business rules.

                  Your Crafts Business covers everything from intellectual-property rights to dealing with business taxes. Learn all about:

                  *contracts, consignments, sales, shows and collections
                  *business basics
                  *copyrights, design patents and trademarks
                  *preventing infringement and tracking down infringers
                  *licensing principles and agreements
                  *hiring and firing employees, contractors and sales reps
                  *lawyers, lawsuits and liability
                  *getting your crafts business on the Web
                  *and more

                  Your Crafts Business clearly explains legal principles that protect a crafts business and help it grow. It also provides practical advice on how to deal with day-to-day problems -- such as dealing with delinquent payments. The book provides over a dozen tear-out contracts and other legal forms, plus step-by-step instructions to fill them out.

                  Customer Reviews:

                  5 out of 5 stars HELPFUL REFERENCE.......2007-01-11

                  I was pleased to receive this book to help me structure my crafts business. Very helpful.

                  5 out of 5 stars This book is gold!.......2006-02-24

                  This book is gold. I have bought several books trying to get a clear and concise handle on what is involved in making my business legal. They all bogged me down with things I didn't understand or was left with more questions. Until this book. Richard Stim starts right off with no bull. He states in layman terms what decisions need to made first and moves right on down the line. He gives clear examples of do's and don'ts and always gives references online for further exploration. He also suggests, when necessary, to check with an attorney and what legal forms you can do yourself and what forms can be adjusted. This book comes with a CD of legal forms, so there is no hunting them or tracking down the right offices at the court house. Richard Stim takes a lot of the mystery away and makes you feel confident. I highly recommend this book for anyone!

                  5 out of 5 stars i'm not good at titles but...............2004-01-16

                  it's so cool i'll try anyway.
                  it's obvious richard stim cares about crafting!his wife crafts and his sister too.a lot of business self help books can really bug me if they're trying too hard to be cute or funny.
                  stim's voice is clear and sympathic,patient and thoughtful.
                  full of useful information,other refences,specific websites.
                  all kinds of info to get you on your way.very well organized!

                  Wheat: Prospects for Global Improvement (Developments in Plant Breeding Volume 6) (Developments in Plant Breeding)
                  Average customer rating: Not rated
                    Wheat: Prospects for Global Improvement (Developments in Plant Breeding Volume 6) (Developments in Plant Breeding)

                    Manufacturer: Springer
                    ProductGroup: Book
                    Binding: Hardcover

                    GeneralGeneral | Gardening & Horticulture | Home & Garden | Subjects | Books
                    GeneralGeneral | Agricultural Sciences | Science | Subjects | Books
                    AgronomyAgronomy | Agricultural Sciences | Science | Subjects | Books
                    Crop ScienceCrop Science | Agricultural Sciences | Science | Subjects | Books
                    ReproductionReproduction | Plants | Biological Sciences | Science | Subjects | Books
                    GeneralGeneral | Botany | Biological Sciences | Science | Subjects | Books
                    GeneralGeneral | Agricultural Sciences | Professional Science | Professional & Technical | Subjects | Books
                    BotanyBotany | Biological Sciences | Professional Science | Professional & Technical | Subjects | Books
                    GeneralGeneral | Arts & Photography | Subjects | Books
                    ASIN: 0792347277

                    Book Description

                    The book contains the proceedings of the Fifth International Wheat Conference at which leading international scientists reviewed current research issues and developments in wheat improvement. The debated topics cover breeding and genetics, genetic resources and importance of free germplasm exchange, breeding for biotic and abiotic stresses, physiology, agronomy and mineral nutrition, grain quality and biotechnology. A significant number of presentations were made by participants from the former USSR and Eastern and Central Europe, making this book also a prime reference for current wheat research and production status in these countries.
                    This book provides an opportunity for wheat scientists interested in global wheat improvement issues to obtain an insight into the research that is currently being conducted worldwide and the prospects of further improvement to meet the increasing demands for this food commodity.

                    Salon Client Care: How to Maximize Your Potential for Success
                    Average customer rating: 3 out of 5 stars
                    • Ugly edition, but good content
                    Salon Client Care: How to Maximize Your Potential for Success
                    J. Elaine Spear
                    Manufacturer: Milady
                    ProductGroup: Book
                    Binding: Paperback

                    GeneralGeneral | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
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                    CosmeticsCosmetics | Beauty & Fashion | Health, Mind & Body | Subjects | Books
                    GeneralGeneral | Beauty & Fashion | Health, Mind & Body | Subjects | Books
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                    GeneralGeneral | Crafts & Hobbies | Home & Garden | Subjects | Books
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                    3. 101 Salon Promotions 101 Salon Promotions
                    4. Start Your Own Hair Salon and Day Spa (Start Your Own . . .) Start Your Own Hair Salon and Day Spa (Start Your Own . . .)
                    5. Staffing Policies and Procedures Staffing Policies and Procedures

                    ASIN: 1562533495

                    Book Description

                    Everything you need to know to operate a successful salon is right here at your fingertips! From creating customer growth to selecting the right computer software for your salon needs, this unique and comprehensive guide will help you to build and retain a lucrative customer base. Apply these vital tips and create the salon people want to keep coming to!

                    Customer Reviews:

                    3 out of 5 stars Ugly edition, but good content.......2006-10-06

                    At first, when I received the book, I thought: what a waste of money! The printing is ugly, it looks like fotocopies. This is about beauty... With such an ugly book what can they teach me abou it. But when I started to read it, I found very useful tips for the salon that my wife and I own. I bought other books on the subject, but this has a more practical, empirical approach. The theoretical side is not strong, but I was not looking for that.

                    Policy Choices: Free Trade Among Nafta Nations (Michigan State University Institute for Public Policy and Social Research Public Policy Series)
                    Average customer rating: Not rated
                      Policy Choices: Free Trade Among Nafta Nations (Michigan State University Institute for Public Policy and Social Research Public Policy Series)

                      Manufacturer: Michigan State University Press
                      ProductGroup: Book
                      Binding: Paperback

                      Economic ConditionsEconomic Conditions | Economics | Business & Investing | Subjects | Books
                      Economic Policy & DevelopmentEconomic Policy & Development | Economics | Business & Investing | Subjects | Books
                      Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                      GeneralGeneral | Business & Investing | Subjects | Books
                      Economic ConditionsEconomic Conditions | International | Business & Investing | Subjects | Books
                      State & Local GovernmentState & Local Government | Government | Nonfiction | Subjects | Books
                      GeneralGeneral | Politics | Nonfiction | Subjects | Books
                      Public PolicyPublic Policy | Political Science | Social Sciences | Nonfiction | Subjects | Books
                      Federal GovernmentFederal Government | Levels of Government | Political Science | Social Sciences | Nonfiction | Subjects | Books
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                      Business & InvestingBusiness & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
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                      ASIN: 0870134159

                      E-Loyalty: Your Secret Weapon on the Web (HBR OnPoint Enhanced Edition)
                      Average customer rating: 4 out of 5 stars
                      • The old loyalty rules in a new context
                      • The old loyalty rules in a new context
                      E-Loyalty: Your Secret Weapon on the Web (HBR OnPoint Enhanced Edition)
                      Frederick F. Reichheld , and Phil Schefter
                      Manufacturer: Harvard Business Review
                      ProductGroup: Book
                      Binding: Digital

                      GeneralGeneral | Business & Investing | Subjects | Books
                      Web MarketingWeb Marketing | Business & Culture | Computers & Internet | Subjects | Books
                      GeneralGeneral | Business & Investing | Subjects | e-Docs | Formats | Books
                      GeneralGeneral | Business | PDF (printable) | Formats | e-Docs | Formats | Books
                      ASIN: B00005REI6
                      Release Date: 2007-09-22

                      Book Description

                      In the rush to build Internet businesses, many executives mistakenly concentrate all their attention on attracting customers rather than retaining them. But chief executives at the cutting edge of e-commerce--from eBay's Meg Whitman to Vanguard's Jack Brennan--know that customer loyalty is an economic necessity: acquiring customers on the Internet is very expensive, and unless customers stick around and make lots of repeat purchases, profits will remain elusive. For the past two years, the authors have studied e-loyalty. Contrary to the popular perception that on-line customers are fickle by nature, they found that most of today's on-line consumers exhibit a clear proclivity toward loyalty, and Web technologies, if used correctly, reinforce that inherent loyalty. In this article, the authors explain the enormous advantages of retaining on-line buyers. They also describe what Grainger, Dell, America Online, and other Internet leaders are doing to gain their customers' trust and earn their loyalty. By encouraging repeat purchases among a core of profitable customers, companies can initiate a spiral of economic advantages. This loyalty effect enables them to compensate their employees more generously, provide investors with superior cash flows, and reinvest more aggressively to further enhance the value delivered to customers.

                      Download Description

                      This is an enhanced edition of HBR article R00410, originally published in July/August 2000. HBR OnPoint articles save you time by enhancing an original Harvard Business Review article with an overview that draws out the main points and an annotated bibliography that points you to related resources. This enables you to scan, absorb, and share the management insights with others. In the rush to build Internet businesses, many executives mistakenly concentrate all their attention on attracting customers rather than retaining them. But chief executives at the cutting edge of e-commerce--from eBay's Meg Whitman to Vanguard's Jack Brennan--know that customer loyalty is an economic necessity: acquiring customers on the Internet is very expensive, and unless customers stick around and make lots of repeat purchases, profits will remain elusive. For the past two years, the authors have studied e-loyalty. Contrary to the popular perception that on-line customers are fickle by nature, they found that most of today's on-line consumers exhibit a clear proclivity toward loyalty, and Web technologies, if used correctly, reinforce that inherent loyalty. In this article, the authors explain the enormous advantages of retaining on-line buyers. They also describe what Grainger, Dell, America Online, and other Internet leaders are doing to gain their customers' trust and earn their loyalty. By encouraging repeat purchases among a core of profitable customers, companies can initiate a spiral of economic advantages. This loyalty effect enables them to compensate their employees more generously, provide investors with superior cash flows, and reinvest more aggressively to further enhance the value delivered to customers.

                      Customer Reviews:

                      4 out of 5 stars The old loyalty rules in a new context.......2001-10-28

                      Frederick F. Reichheld is a Director Emeritus of Bain & Company. He is author of several books and articles on loyalty-based management. Phil Schefter is a Vice President of Bain's Boston office. This article, published in Harvard Business Review's July-August 2000 issue, reports on a two year study into the strategies and practices of leading Internet companies. (Yes, of course, including Amazon.com!)

                      "Loyalty is still about earning the trust of the right kinds of customers ... The Web does, however, raise new questions and open new opportunities: it places the old rules in a new context." Ten years ago, Reichheld (together with Earl Sasser of Harvard Business School) analyzed the costs and revenues derived from serving customers over their entire life cycle. This research showed that in most industries the high cost of acquiring customers renders many customer relationships unprofitable during their early years. Only in later years, do relationships generate big returns. This pattern is exaggerated on the Internet, which means that the losses in the early stages of relationships are larger. However, profit growth accelerates at a faster rate in future years: loyal customers purchase more, frequently refer new customers to a supplier, and often take the function of a help desk. In order to gain the loyalty of customers, you have to gain their trust first. "Price does not rule the Web; trust does." This website serves as an example. Organizations also need to make a careful customer selection. "The way a site is designed and marketed has a large impact on the types of customers it attracts." The Internet also offers companies unprecedented opportunities for getting to know their customers in depth and for customizing offerings to meet their preferences by providing rich data (tracking of customers, purchase histories, preferences on-line vs. off-line). The authors found that the five primary determinants of loyalty are old-fashioned customer-service basics: (1) quality customer support, (2) on-time delivery, (3) compelling product presentations, (4) convenient and reasonably priced shipping and handling, and (5) clear and trustworthy privacy policies. Many companies have been tempted to split their on-line operations from their off-line operations, but this is likely to erode customer loyalty. After all, when customers do business with a company, they do not distinguish between a transnaction on the Web and one in a physical store or branch.

                      Great article comparing on-line loyalty with the old-fashioned off-line loyalty rules. The article is written in clear US-English and the authors use great, simple examples to describe the different on-line strategies available to organizations. The authors seem to pack a lot information into such a short article. I recommend this article to 'bricks-and-mortar' managers thinking about creating a 'virtual' extension.

                      4 out of 5 stars The old loyalty rules in a new context.......2001-10-28

                      Frederick F. Reichheld is a Director Emeritus of Bain & Company. He is author of several books and articles on loyalty-based management. Phil Schefter is a Vice President of Bain's Boston office. This article, published in Harvard Business Review's July-August 2000 issue, reports on a two year study into the strategies and practices of leading Internet companies. (Yes, of course, including Amazon.com!)

                      "Loyalty is still about earning the trust of the right kinds of customers ... The Web does, however, raise new questions and open new opportunities: it places the old rules in a new context." Ten years ago, Reichheld (together with Earl Sasser of Harvard Business School) analyzed the costs and revenues derived from serving customers over their entire life cycle. This research showed that in most industries the high cost of acquiring customers renders many customer relationships unprofitable during their early years. Only in later years, do relationships generate big returns. This pattern is exaggerated on the Internet, which means that the losses in the early stages of relationships are larger. However, profit growth accelerates at a faster rate in future years: loyal customers purchase more, frequently refer new customers to a supplier, and often take the function of a help desk. In order to gain the loyalty of customers, you have to gain their trust first. "Price does not rule the Web; trust does." This website serves as an example. Organizations also need to make a careful customer selection. "The way a site is designed and marketed has a large impact on the types of customers it attracts." The Internet also offers companies unprecedented opportunities for getting to know their customers in depth and for customizing offerings to meet their preferences by providing rich data (tracking of customers, purchase histories, preferences on-line vs. off-line). The authors found that the five primary determinants of loyalty are old-fashioned customer-service basics: (1) quality customer support, (2) on-time delivery, (3) compelling product presentations, (4) convenient and reasonably priced shipping and handling, and (5) clear and trustworthy privacy policies. Many companies have been tempted to split their on-line operations from their off-line operations, but this is likely to erode customer loyalty. After all, when customers do business with a company, they do not distinguish between a transnaction on the Web and one in a physical store or branch.

                      Great article comparing on-line loyalty with the old-fashioned off-line loyalty rules. The article is written in clear US-English and the authors use great, simple examples to describe the different on-line strategies available to organizations. The authors seem to pack a lot information into such a short article. I recommend this article to 'bricks-and-mortar' managers thinking about creating a 'virtual' extension.

                      Surviving Debt: A Guide for Consumers in Financial Stress
                      Average customer rating: 5 out of 5 stars
                      • Surviving Debt
                      Surviving Debt: A Guide for Consumers in Financial Stress
                      Gary Klein , Deanne Loonin , and Jonathan A. Sheldon
                      Manufacturer: National Consumer Law Center
                      ProductGroup: Book
                      Binding: Paperback

                      EconomicsEconomics | Business & Investing | Subjects | Books | Agricultural | Commercial Policy | Comparative | Consolidation & Merger | Cooperatives | Debt & Deficits | Development & Growth | Econometrics | Economic Conditions | Economic History | Economic Policy & Development | Exports & Imports | Free Enterprise | Inflation | International | Labor & Industrial Relations | Macroeconomics | Microeconomics | Money & Monetary Policy | Natural Resources | Privatization | Public Finance | Statistics | Sustainable Development | Theory | Unemployment | Urban & Regional
                      GeneralGeneral | Business & Investing | Subjects | Books
                      Credit Ratings & RepairCredit Ratings & Repair | Personal Finance | Business & Investing | Subjects | Books
                      Consumer LawConsumer Law | Business | Law | Subjects | Books
                      ASIN: 1881793761

                      Book Description

                      Expert advice and strategies for consumers about debt collection, prioritzing debt, credit rights, bankruptcy, stopping eviction or foreclosure, repossessions and more.

                      Customer Reviews:

                      5 out of 5 stars Surviving Debt.......2000-02-16

                      It is a very good book, written in an easy language and up to date information. Provide numerous guidance for consumers and excellent source even for credit counseling institutions. All the informations eveloves around the hardship issues of debts, repossession, foreclosures, bankruptcy and student loans are related to problems most people have. Excellent book

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