Saving the Mail: How to Solve the Problems of the U.S. Postal Service (Evaluative Studies.)

Book Description

A comprehensive overview of the U.S. Postal Service, its organization, and its performance since its creation by the 1970 Postal Reorganization Act.

Book Description

Widely acclaimed as a publishing milestone, The Torture Papers (Cambridge, 2005) constitutes the definitive book of public record detailing the Bush Administration's policies on torture and political prisoners. In the process of assembling the documents, memoranda, and reports that comprise the material in The Torture Papers, a vital question arose: What was the rationale behind the Bush Administration's decision to condone the use of coercive techniques in the interrogation of detainees suspected of terrorist connections? The use of these techniques at Abu Ghraib and Guantanamo has sparked an intense debate in America. The Torture Debate in America captures the arguments on torture that have been put forth by legislators, human rights activists, and others. It raises the key moral, legal, and historical questions that have led to current considerations on the use of torture. Divided into three sections, the contributions cover all sides of the debate, from absolute prohibition of torture to its use as a viable option in the War on Terror.

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As a result of the work assembling the documents, memoranda, and reports that constitute the material in The Torture Papers the question of the rationale behind the Bush administration's decision to condone the use of coercive interrogation techniques in the interrogation of detainees suspected of terrorist connections was raised. The condoned use of torture in any society is questionable but its use by the United States, a liberal democracy that champions human rights and is a party to international conventions forbidding torture, has sparked an intense debate within America. The Torture Debate in America captures these arguments with essays from individuals in different discipines. This volume is divided into two sections with essays covering all sides of the argument from those who embrace absolute prohibition of torture to those who see it as a viable option in the war on terror and with documents complementing the essays.

Customer Reviews:

critically important intellectual material.......2006-12-02

Few questions are more relevant to our times than that of the resurrection (as if it had ever actually died!) of judicial torture. No longer safely able to stand tall and insular on its humanistic pedestal, America must face this issue NOW. People think of screws and boots and wedges and coals, but such medievalism is no longer remotely relevant: far more reliable (not to mention quicker) results are obtainable from pharmaceuticals (perhaps--like the death penalty--another issue where the Hippocratic oath is [?] at odds with Dr. Smith's specific actions today). Read, absorb, consider, conjecture, believe.

Book Description

For every entrepreneur who dreams of creating a new Internet venture, The Best Internet Businesses is the only start-up book you'll need. Learn from the pros how to start your own profitable Net venture., by reading dozens of profiles of successful Web businesses. Those featured span the range from multimillion dollar companies to small start-ups that are turning their first profit. You'll get a glimpse into what inspired these pioneers, and take away the knowledge for your own business ideas: what it took to make it happen. Who the customers are, and how to get their attention.

A few years ago there were less than on hundred profitable businesses on the Internet. Now, there are hundreds of thousands with more being launched every day. Covering all aspects of web-business startup, The Best Internet Businesses You Can Start focuses on everything from brainstorming successful ideas to setting up your first Web site, creating effective marketing campaigns to delivering the goods, following up with outstanding customer service, and raising the money to get your concepts off the ground.

Inside you'll find profiles on a variety of industries, including: Entertainment
Retail
Personal Services
Real Estate
Finance
Technology

Customer Reviews:

An Inspiring Guide To Starting Your Own Business!.......1999-10-01

Many businesses start up on the Internet every day. Whether large or small each one of them is competing for revenue dollars as they offer a variety of products and services. So can you! Marian Betancourt has written The Best Internet Businesses You Can Start to provide readers with everything they need to know to get started today. This guide offers basic start-up information such as brainstorming, ideas for setting up Websites, creating successful marketing campaigns, and dealing with other important issues involved in starting an online business.

This book takes a serious look at those businesses that have flourished while others have failed. Betancourt offers real life success stories with behind-the-scene looks at people and companies who took simple ideas and became highly successful. Plenty of examples are provided through her smooth-reading narrative writing style. Read up on how a number of restaurants have joined together to pay commissions to one company that sends customers to them! A major pizza chain receives orders online and pays a company a modest commission for each pizza ordered! A major online bookseller pays commissions for every book ordered through their participating affiliate member Websites!

The Internet has allowed just about anything to be ordered online. Books, cars, homes, dinner and other food items, clothing, flowers, music, toys, stocks, and a variety of tickets are among those products and services already being made available online. Online auctioning allows a broader range of other items to be sold as well such as antiques, memorabilia, and personal belongings. Betancourt offers a broad spectrum of ideas her readers can immediately put to use to sell something online.

Readers will learn of a number of services that can be set up online. Specialized services such as resume writing, job banks, consulting services, referral services, fan clubs, matchmaking, real estate companies, travel companies, and online publishing are among the more popular services readers could start online with very little cost involved. Hobbies can make great revenue producing opportunities as well!

Betancourt offers her readers some very helpful marketing ideas, some assistance to find financial backing, and help designing effective Websites. She will inspire her readers to develop many of their own business ideas. Be sure to checkout the publisher's accompanying Website for some additional online business information. This is a great primer for launching a full-scale online enterprise. Highly recommended for those persons new to the online community!

Too shallow.......1999-07-29

I bought this book cos I am planing to start up an internet business. The author should take out the remark at the back cover of the book that says ".....Learn from the pros how to start your own profitable Net venture, ......" This book doesn't mentioned a single word about the technology, tools or setup used by those successful site.

You will not start your business after reading this........1999-06-24

The book is entertaining but you might not know what business to start at the end of the book any better. It is certainly not a "how to" book, rather a collection of often interesting stories of big (Borders books) and small companies with prior existence going into the Internet market. I enjoyed reading it and at least it is not yet dated (give it a few more weeks though).

Book Description

Each of us must reach a point at which we say, "Enough is enough!"---when, weary of being trapped and strapped, we are finally ready to make the decision to live debt-free. When the desire to break out of financial bondage is strong enough, it can surely be done---quickly, and without using a budget.

Filled with stories and insights, this book will entertain, enlighten, and educate you. With stubborn candor Cheryl Carson writes of the pervasive effects of debt in our lives and tells of the rampant materialism that pervades our society and distracts us from the things that really matter. With her delightful sense of humor, Cheryl speaks of a return to frugality that promises simple abundance and the realization that "he who knows he has enough is rich."

This book will cause you to re-evaluate your thinking, your lifestyle, and your life.

Customer Reviews:

Great collection of inspiration!.......2004-05-12

While I personally would not use all of Ms. Carson's suggestions on living debt free, she has some good ideas that were new to me. Also, if anyone wants to be inspired to live debt free, this is the book. I think she has every LDS quote for becoming debt free in this book! I liked it and gave it to my family for Christmas.

Book Description

The language of the call center comes from many fields including telecommunications, engineering, and computer programming. The Call Center Dictionary not only explains what a particular technology is, but also how it can help improve relationships with customers.

Customer Reviews:

OK Reference for a Basic Orientation to Call Center Jargon.......2001-07-04

First, what this book is NOT: it is neither exhaustive nor in-depth. (The fact that the book is only 277 trade-size pages should suggest this.) It is also not particularly helpful to the complete new-comer to the call center environment, especially not Customer Service Representatives. But then it doesn't really claim to do all that. It is written more for, say, people in the finance or human resources department who want to learn a little about what the techno-geeks in systems delivery are talking about. Or for new MIS analysts who may have come from some other performance measurement background, but who haven't grasped all the call center jargon yet. And also for the call center managers who know THEIR job, but who are baffled when they try to talk to anyone in marketing about how the center operates.

So, on to what it IS: this is a dictionary, so you are presumed to have some knowledge of the language to begin with. And the authors try to offer some breadth of the available technology without being too proprietary. The entries concerning CTI (computer-telephone integration) and web-enabled technology are a little sparse, but the core concepts (regarding Automated Call Distribution) are relatively reliable. The typos can be off-putting, but maybe they'll get that improved in the 3rd edition.

I wouldn't rely on this book alone as my "Complete Guide" to call center operations (I hope the title was the product of an over-active marketer rather than the authors' choice), but is is a HELPFUL guide. If you are looking for detailed material, pull out your user manuals and read the README.TXT files that come with your applications. If you are looking for a general overview of the terrain, this book is a good tool to have at your disposal. If you leave it at your desk, you may be surprised at the number of people who ask to borrow it.

A very useful reference.......2000-11-28

At the moment, I do not know a long-term course training call center resources specialist, and people doing this job usually come from other field. The book is full of useful hints to help people with a good, but general, background in connecting it to the reality of call centers and every day activities in CRM. As usual for this kind of books, it is not a detailed reference, but I found in it satisfying answers to many doubts arised about the correct use of words and acronyms.

It's a start.......2000-09-16

Aside from the spelling and grammatical errors, I found this book extremely helpful in getting me past the clutter of acronyms that are so prevalent in the telecom field. Unfortunately, this is also one of the very few books that is willing to define most of the terms for you. In that regard, I think that this is a great book that serves its purpose. Although I would really like to see a more updated version.

Another Dawson Grammatical Error Filled Book.......2000-08-28

I have been a senior analyst in call centers for years and am not very impressed with the amount of thought that went into this book. Dawson / Bodine define terms, but they do not give examples. In today's call centers, I am uncovering numerous mistakes being made by management and reporting analysts in their understanding of what elements are important to better running a call center. Example: This book should have given examples of how Average Speed of Answer (ASA) is calculated, then explained that taking a straight average does not give you a true picture of the call center's performance. What are key measures to a call center success? I too read this book and found myself scratching my head. If this is the quality of book coming out in the future, I think I will stop reading.

Keep in mind that Dawson is (or was) an editor of a call center magazine. I have now purchased 3 books by Dawson and I am getting turned off. The amount of spelling errors and grammar mistakes in all his publications is overwhelming.

Another Dawson Grammatical Error Filled Book.......2000-08-28

Average customer rating:
A Vision for the World Economy: Openness, Diversity, and Cohesion (Integrating National Economies Series)
Robert Z. Lawrence , Albert Bressand , and Takatoshi Ito
Manufacturer: Brookings Institution Press
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books
International | Economics | Business & Investing | Subjects | Books
General | Politics | Nonfiction | Subjects | Books
ASIN: 0815751834

Average customer rating:
A Vision for the World Economy: Openness, Diversity, and Cohesion. (book reviews): An article from: Mid-Atlantic Journal of Business
Robert W. McGee
Manufacturer: Stillman School of Business
ProductGroup: Book
Binding: Digital
ASIN: B00096Q5VS
Release Date: 2005-07-28

Book Description

This digital document is an article from Mid-Atlantic Journal of Business, published by Stillman School of Business on December 1, 1996. The length of the article is 1151 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: A Vision for the World Economy: Openness, Diversity, and Cohesion. (book reviews)
Author: Robert W. McGee
Publication: Mid-Atlantic Journal of Business (Refereed)
Date: December 1, 1996
Publisher: Stillman School of Business
Volume: v32 Issue: n3 Page: p241(2)

Article Type: Book Review

Distributed by Thomson Gale

Book Description

This significant new book provides a succinct overview of the essential policy issues surrounding capital liberalization. The book compares the experiences of transition economies in Europe with those of advanced nations, allowing the reader to examine the changing international economic and financial environment within which transition countries have to liberalize.

The book first deals with the critical issues concerning liberalization, including sequencing and financial market development. The authors move on to present an overview of the early liberalization experiences of advanced economies and East-Asian countries. This provides the context for a series of chapters reviewing liberalization progress in transition economies, in which international experts and senior officials analyze their own countries' experiences. The authors also emphasize the importance of financial market reform and the construction of a sound institutional framework if countries are to attract and productively use capital inflows. A stable financial system, while not infallible, is also crucial for minimizing the risk of financial crises of the type experienced by a number of countries during the 1980s and 1990s.

The comprehensive scope of the subject matter and international contributions from a range of different perspectives will ensure this book is warmly received by academics and researchers with an interest in EU accession, transition economics and financial market reform. It will also serve as a useful guide to governments involved in capital liberalization in other parts of the world such as Latin America and Asia.

Book Description

This report contains business intelligence information for succesful export-import, business and investment operations, strategic contacts and more... The report also contains selected information on investment and business opportunities, international economic projects, tenders, government projects, as well as, marketing and export-import opportunities information.

Some of the biggest markets on the continent, including Nigeria and Kenya, have privatization of their national telcos on the agenda for 2006.(MARKET INTELLIGENCE): ... from: Africa & The Middle East Telecom

Average customer rating:

Some of the biggest markets on the continent, including Nigeria and Kenya, have privatization of their national telcos on the agenda for 2006.(MARKET INTELLIGENCE): ... from: Africa & The Middle East Telecom
Gale Reference Team
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

Book Description

This digital document is an article from Africa & The Middle East Telecom, published by Thomson Gale on June 1, 2006. The length of the article is 618 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Some of the biggest markets on the continent, including Nigeria and Kenya, have privatization of their national telcos on the agenda for 2006.(MARKET INTELLIGENCE)
Author: Gale Reference Team
Publication: Africa & The Middle East Telecom (Newsletter)
Date: June 1, 2006
Publisher: Thomson Gale
Volume: 7 Issue: 6 Page: 15(2)

Distributed by Thomson Gale

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