How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars
Average customer rating: 5 out of 5 stars
  • Completely Accurate!!!
  • Workplace Conflict in Healthcare
  • A Great and Very Useful Resource
  • Karen S. Hoffman-The IDEA Coach
  • The messages stay with you
How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars
Anna Maravelas
Manufacturer: Career Press
ProductGroup: Book
Binding: Paperback

WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
GeneralGeneral | Business & Investing | Subjects | Books
Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
GeneralGeneral | Finance | Accounting & Finance | Professional & Technical | Subjects | Books
Look Inside Business BooksLook Inside Business Books | Trip | Specialty Stores | Books
Similar Items:
  1. Get a Grip!: Overcoming Stress and Thriving in the Workplace Get a Grip!: Overcoming Stress and Thriving in the Workplace
  2. Resolving Conflicts at Work: Eight Strategies for Everyone on the Job Resolving Conflicts at Work: Eight Strategies for Everyone on the Job
  3. Keeping Employees Accountable for Results: Quick Tips for Busy Managers Keeping Employees Accountable for Results: Quick Tips for Busy Managers
  4. The Eight Essential Steps to Conflict Resolution The Eight Essential Steps to Conflict Resolution
  5. Performance Under Pressure: Managing Stress in the Workplace Performance Under Pressure: Managing Stress in the Workplace

ASIN: 1564148181

Book Description

An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress , you will learn how to:

* Handle the daily onslaught of frustration without losing momentum, mood or confidence. * Avoid the conflict and cynicism that drains profits, resources, and relationships. * Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. * Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." * Replace bitterness about the past with shared responsibility for the future. * Create a blame-resistant, emotionally resilient workforce.

"This is the insider's guide for navigating the frustrations, irritability, and incivility of organizational life. This book nails the problem and provides a beautiful, ground-breaking solution - one that restores pride and protects profits." - Ken Blanchard, co-author of The One Minute Manager and The One Minute Apology.

Customer Reviews:

5 out of 5 stars Completely Accurate!!!.......2007-05-26

I just lived through a major work place blow-up with a co-worker whom I've always struggled to get along with. During the blow-up I was repeatedly verbally attacked and accused. I also lost my temper. Being totally devastated, I sought out answers and advice from my pile of waiting to be read professional development books. Maravelas' book was near the top of my pile, so I picked it up. I had purchased it last summer - never opened it up. From the start she was right on with the level of hostility I have witnessed, her description of how we react, and everything else she writes about. I took out my highlighter which I never have done except for course work. My book is now full of yellow highlights.

I felt so strongly about what I had learned, that I mentioned it to our HR rep (who was brought in due to the severity of the blow-up). I also got the courage up to ask my manager to read it. I have never done anything like that before. I felt though, that the more people in the organization who have read the book, the stronger and more effective we can make our organization. This book has definitely help heal some of the wounds caused by the caustic relationship I've had with this co-working. Do I believe that everything will be fine from now on? No, my co-worker has not read the book and would take offense were I to suggest it. That said, I now have a much better understanding of why each of us responded as we did, and I now have some tools I can attempt to use during future interactions.

It's an easy read which I need to reread now that I'm am in a far better frame of mind. Anyone who works in an organization, especially those who are managers or need to work with others should read this book and apply what they read. Don't wait for that major, embarrassing, career hindering blow-up to take place before you do.

5 out of 5 stars Workplace Conflict in Healthcare.......2007-03-19

Conflict in the changing healthcare environment is prevalent. Everyone is stressed and sometimes out of control! This book allowed me as a manager to better understand the core of why workplace conflict exists. I also learned tools to be able to lead my staff past the conflict. It was a real eyeopener! Every maanger should read it!

5 out of 5 stars A Great and Very Useful Resource.......2006-11-06

I bought this book after reading an excerpt in 'O' magazine. What initially interested me was the author's approach to making change. The book is even better than I'd hoped. Anna's approach is simple, personal and very practical. And becuase she illustrates her suggestions with stories from her own experience the book is easy to read.
I also liked that I could start trying her suggestions right away- even before finishing the book. Following just two of her recommendations got me through a number of very sensitive and difficult meetings without giving into my usual knee jerk reactions. To date I've sent copies to 3 colleagues and just can't recommend this book enough.

5 out of 5 stars Karen S. Hoffman-The IDEA Coach.......2006-10-21

Wow.

Was I blessed to "discover" this book!

Synchronicity led me to "How to Reduce Workplace Conflict and Stress". A client needed a workshop to reduce stress and help employees bond. The same day, I "happened" to read the review in "O" Magazine and ordered immediately.

I LOVED it. I KNEW it was no coincidence either. My work focuses on positivity and ideas. On finding the good in situations. Well this book was like hanging out in a place that takes conflict and turns it in to appreciation.

I loved it (did I say that before?). My first order was for me; second order of 9 books was for clients and friends. Next order was for 5 more. And, I will be placing my fourth order this week.

There are stories and terms that can be used in the workplace to help change the energy from negative to thoughtful then hopefully to appreciative.

Please! Read this book to find out what "BIBS" means. I feel I can promise a paradigm shift that is SO transferable! Learn about the "stinky" twins. Understand flooding. Understand what happens to our brain when our heart beat increases to over 100 beats per minute. Understand the three cultures at work (Hostile, Helpless and Hearty Appreciation) and so much more.

This week was the week I used the material for that clients' workshop that led me to buy this book. This group works with prisoners and prisoners being paroled and included as employees a few paroled convicts that work with the prisoners. I always ask what someone finds useful from a workshop I conduct, several shared material I used from Anna's book as impacting them. The BIBS story was a highlight as was the flooding information. These paroled convicts said that it helped explain things from their past and and an understanding and a way they can share with the prisoners they are working with, new ideas to help them create a more positive future.

Thank you Anna!

Again, I thank Anna Maravelas that she took from her heart, soul, and her real life experiences to create this book that can truly change cultures from mindless or negative to hearty and positive appreciation.

Buy it for your boss, your employees, your co-workers, for government leaders, for non profit board members. Basically ANYONE working in groups.

Thank you again, Anna, for a book that is already impacting my world.

Positively,

Karen S. Hoffman-The IDEA Coach
[...]

5 out of 5 stars The messages stay with you.......2006-08-07

Anna provides so many messages that simply stay with me in my everyday life. They include avoiding judgement of people and taking time to appreciate the context or the system in which they work. The downward spiral on relationships when I am tempted into hostility and blame. The need to feed the positive loving energy we all have and starve out our negativity, etc etc. This is an inspiring, as well as a very useful, book

Straight Talk Is More Than Words: Persuasive Communications : The Key to Achieving Your Goals
Average customer rating: Not rated
    Straight Talk Is More Than Words: Persuasive Communications : The Key to Achieving Your Goals
    Patricia Ball
    Manufacturer: Trudy Knox Pub
    ProductGroup: Book
    Binding: Paperback

    CommunicationsCommunications | Skills | Business & Investing | Subjects | Books
    Interpersonal RelationsInterpersonal Relations | Relationships | Health, Mind & Body | Subjects | Books
    MotivationalMotivational | Self-Help | Health, Mind & Body | Subjects | Books
    GeneralGeneral | Psychology & Counseling | Health, Mind & Body | Subjects | Books
    GeneralGeneral | Linguistics | Social Sciences | Nonfiction | Subjects | Books
    ASIN: 1887373004

    Book Description

    Patricia Ball is right on target when she points out how empowering it is to realize that we constantly have choices to make about our actions and response to situations. Once we sense this power, understanding that it is private and inviolable, and that it grows as we grow, we release ourselves from the miscommunication and fear of expressing ourselves that intimidate so many. We learn early in Straight Talk Is More Than Words that the power of choice is ours. We can give it up, but it can never be taken from us without our consent.

    Ball goes on to show how this intrinsic power is related to communication and persuasion in many forms, from the most obvious - words - to the often more telling nonverbal behavior. She steps us through all the components we use, some knowingly, some reflexively. She takes us to the heart of the matter - the response from our audience, whether that audience is your life partner, a child, 50 potential clients or 10,000 diverse humans who share at least one reason for being in the same place at the same time as you.

    With her twenty years as a professional actor in live theater, Ball sees and clearly explains, the spectrum of techniques at our disposal for "setting the stage" for our message - from when and how to use humor; what difference gender makes and when it makes none at all; why power is related to the response you achieve; when brevity and silence are better than words; how to use the space around you as effectively as eye contact, a handshake, a smile and body language. And don't forget listening, a critical skill good talkers often ignore.

    Straight Talk Is More Than Words is a book about communication and personal power. We learn how to better communicate in order to achieve understanding. After all, getting ourselves understood is the first step in getting what we want in the more tangible sense - a promotion, a lower price on a dream house, commitment from a store clerk to correct a mistake, a standing ovation from an audience which listened intently, and on and on throughout life.

    Jim Tunney, Ed.D., CSP, CPAE Professional Speaker and Former NFL Referee Pebble Beach, California

    A Survival Guide for Culinary Professionals
    Average customer rating: Not rated
      A Survival Guide for Culinary Professionals
      Karen Levine , and Alan Gelb
      Manufacturer: Cengage Delmar Learning
      ProductGroup: Book
      Binding: Paperback

      GeneralGeneral | Job Hunting & Careers | Business & Investing | Subjects | Books
      GuidesGuides | Job Hunting & Careers | Business & Investing | Subjects | Books
      GeneralGeneral | Business & Investing | Subjects | Books
      Hospitality, Travel & TourismHospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
      All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
      Business & InvestingBusiness & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
      ASIN: 1401840922

      Book Description

      Well Done! A Survival Guide for Culinary Professionals is a lively, easy-to-read book that is full of anecdotes and useful information for the busy student or professional. Chapter One focuses on evaluating whether or not the reality of being a culinary arts professional measures up to the reader's dream, and what the reader sees in the future. It introduces the Seven Guiding Principles that are the core of all the survival guides. Chapter Two asks readers to look at how they function in their personal and professional lives. It discusses time management and efficiency, and directs readers to evaluate how they feel when performing different activities. Chapter Three discusses personal organizational styles and gives practical tips from colleagues in the field on everything from prioritizing to making lists to using organizers. Chapter Four gives strategies from professionals for conflict resolution, anger management, gender bias, and cultural diversity as well as other topics related to surviving in the high-stress restaurant kitchen. Relieving stress is the objective of Chapter Five. Stress relievers such as exercise, diet, and meditation are discussed. Chapter Six directs readers to take a holistic look at their lives and personal habits to avoid the pitfalls of overeating, overdrinking, and succumbing to the physical ailments that often accompany the physical nature of culinary jobs. Fellow professionals talk about the right way to lift, bend, and stand, when to get off your feet, and strength training. Chapters Seven, Eight, and Nine feature tips from the trenches for everyone from the master chef to the grillardin (grill chef) to the banquet chef, the caterer, and the pastry chef. Chapter Ten focuses on diverse opportunities available to culinary arts professionals such as working as an executive chef, on yachts, and in spas. Chapter Eleven covers interviewing, salary negotiations, retirement planning, and taxes, and Chapter Twelve features chef-own

      The Perils of Pauline: The 1st Interactive Skills-Based Cd-Rom for Business Communication
      Average customer rating: Not rated
        The Perils of Pauline: The 1st Interactive Skills-Based Cd-Rom for Business Communication
        Active Learning Tech
        Manufacturer: Prentice Hall College Div
        ProductGroup: Book
        Binding: Hardcover

        CommunicationsCommunications | Skills | Business & Investing | Subjects | Books
        GeneralGeneral | Business & Investing | Subjects | Books
        ASIN: 0130115290
        The Perils of Pauline: The 1st Interactive Skills-Based Cd-Rom for Business Communication
        Average customer rating: Not rated
          The Perils of Pauline: The 1st Interactive Skills-Based Cd-Rom for Business Communication
          Active Learning Tech
          Manufacturer: Prentice Hall College Div
          ProductGroup: Book
          Binding: Paperback
          ASIN: B000OHRY2G

          Administering Sap R/3: Mm-Materials Management Module
          Average customer rating: 1.5 out of 5 stars
          • I had this book, but I sold it on eBay
          • A waste of good money
          • Absolutely null !!!
          • Don't even think about buying this ...
          • Not usefull and outdated
          Administering Sap R/3: Mm-Materials Management Module
          Bernard Dodd , Helen Boardman , Peter Chapman , Philip Vaughan , and Ian Henderson
          Manufacturer: Que Pub
          ProductGroup: Book
          Binding: Hardcover

          ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
          Distributed DatabasesDistributed Databases | Databases | Computers & Internet | Subjects | Books
          GeneralGeneral | Databases | Computers & Internet | Subjects | Books
          SAP R3SAP R3 | Data in the Enterprise | Networking | Computers & Internet | Subjects | Books
          GeneralGeneral | Networks, Protocols & APIs | Networking | Computers & Internet | Subjects | Books
          GeneralGeneral | Software | Computers & Internet | Subjects | Books
          ManufacturingManufacturing | Industrial, Manufacturing & Operational Systems | Engineering | Professional & Technical | Subjects | Books
          Similar Items:
          1. Implementing SAP R/3 Sales and Distribution Implementing SAP R/3 Sales and Distribution
          2. SAP MM-Functionality and Technical Configuration SAP MM-Functionality and Technical Configuration
          3. Configuring SAP R/3 FI/CO: The Essential Resource for Configuring the Financial and Controlling Modules Configuring SAP R/3 FI/CO: The Essential Resource for Configuring the Financial and Controlling Modules

          ASIN: 0789715023

          Book Description

          Que's Administering SAP R/3: MM-Materials Management Module is a valuable reference tool for companies implementing SAP R/3's MM methodology and software. It focuses on the business and technical decisions that need to be made before, during, and after administration of the MM module, explains how the Enterprise Data Model carries your company's data, and how the SAP R/3 Business Engineer maximizes your system's performance. Learn to integrate the MM module with your existing SAP R/3 system and how to get users up and running with the Education and Training Course Planner.
          • Specific information on how to use the MM-Material Management module of SAP
          • The MM-Materials Management module is one of the six most popular SAP modules, and is installed in most production and manufacturing facilities that utilize SAP
          • A fast, concise guide to everything the administrator needs to know to run the MM-Materials Management module

          Customer Reviews:

          1 out of 5 stars I had this book, but I sold it on eBay .......2006-07-29

          I bought this book last year and I could not believe what a mess the book was. There was no structure, no information, total mess. I tried to figure out what kind of method the author(s) used for coming up with a table of contents, but failed. If you see this on eBay, don't waste your money. There are a lot of copies floating around from India as that seems to be the only place where this is printed now.

          1 out of 5 stars A waste of good money.......2005-09-08

          I think this author must have been given the title without knowing anything about SAP. It is a total disaster, nothing flows, no information, nothing. Save your money and take a SAP MM consultant out for dinner. You will get more information and you get food too.

          1 out of 5 stars Absolutely null !!!.......2004-12-31

          I would like to put 0 star in your ranking, but this choice doesn't exist.

          I am so disappointed that I could pay about (...) for a such inefficient book!
          No informative, only banalities and obvious sentences.

          I can't believe how some people could make a many in a such unfair manner.

          Don't buy it! Never!

          1 out of 5 stars Don't even think about buying this ..........2002-10-24

          Very, very bad. Nearly of no use. Please, respect also the comments from other reviewers. I bought it during my SAP Academy, when I was strugling to get some information. But, unfortunately a disaster even for a beginner, not to mention someone who works in SAP consulting business.

          1 out of 5 stars Not usefull and outdated.......2002-08-29

          I found SAP R/3 Help file is much better than this book. This book is based on older version and has no configuration instruction at all. It only creates confussion especially for new readers. I won't recommend this book to anybody.
          Business Communication (Cim Workbook) (Marketing Series: Student Workbook)
          Average customer rating: Not rated
            Business Communication (Cim Workbook) (Marketing Series: Student Workbook)
            Misiura , and Shashi Misiura
            Manufacturer: Butterworth-Heinemann
            ProductGroup: Book
            Binding: Paperback

            GeneralGeneral | Business & Investing | Subjects | Books
            LeadershipLeadership | Management & Leadership | Business & Investing | Subjects | Books
            Running Meetings & PresentationsRunning Meetings & Presentations | Skills | Business & Investing | Subjects | Books
            ASIN: 0750619953
            CIM Coursebook 00/01: Integrated Marketing Communications (CIM Coursebook)
            Average customer rating: 4 out of 5 stars
            • Intergrated Marketing Communications - The Holistic Approach
            CIM Coursebook 00/01: Integrated Marketing Communications (CIM Coursebook)
            Tony Yeshin
            Manufacturer: Butterworth-Heinemann
            ProductGroup: Book
            Binding: Paperback

            GeneralGeneral | Business & Investing | Subjects | Books
            GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
            Running Meetings & PresentationsRunning Meetings & Presentations | Skills | Business & Investing | Subjects | Books
            ProfessionalProfessional | Test Guides - Graduate & Professional | Education | Reference | Subjects | Books
            ASIN: 0750649240

            Book Description

            Integrated Marketing Communications 2000-2001 is specifically developed and written for students taking the Integrated Marketing Communications module of the CIM Diploma. This book, as with the others in the series, has been completely revised to match the 2000 syllabus for the CIM qualifications.


            It is designed to help you pass your professional examinations first time, and give you practical marketing knowledge for use in your further career. Butterworth-Heinemann have worked in close conjunction with the Education Division of the CIM to make completely sure that the materials are up to date and exactly meet the CIM's requirements.
            The book includes uniquely valuable material for the serious CIM student including:
            · Recent examination papers
            · Glossary of key terms
            · Highly interactive text with questions, activities and highlighted key points
            · The ONLY workbooks to include the CIM Senior Examiners own specimen answers and examination reports.

            Officially endorsed by the CIM
            Approved by the CIM Chief Examiner
            Endorsed by the CIM Senior Examiner for the Integrated Marketing Communication module, Chris Fill

            Customer Reviews:

            4 out of 5 stars Intergrated Marketing Communications - The Holistic Approach.......2000-04-20

            This book is very student orientated. It meets its objective as a CIM marketing communications subject book. Have very good details. Only problem for non EU community is that all the examples and references are mostly UK related. Would also advise future readers to have a base understanding on the topics or may need other books to develop understanding for the topics. Many abbreviations for the "subject" not futher elabotated eg: DAGMAR, JICNARS. (JICNARS is a readership survey but not explained what the abbrevation stands for, so with people like me not being in the UK do not know what it stands for! - or the author expects you to know it!) The indepth study of the book covers very detailed areas and even " future gazing" where the author anticipates some of the important factors likely to affect the field of communications.
            CIM Coursebook 02/03 Customer Communications in Marketing (CIM Coursebook)
            Average customer rating: Not rated
              CIM Coursebook 02/03 Customer Communications in Marketing (CIM Coursebook)
              Alison Cheeseman , and Gill Wood
              Manufacturer: Butterworth-Heinemann
              ProductGroup: Book
              Binding: Paperback

              GeneralGeneral | Business & Investing | Subjects | Books
              Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
              GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
              All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
              ASIN: 0750657006

              Book Description

              Butterworth-Heinemann's 2002-2003 CIM Coursebook series offers you the complete package for exam success. Comprising the fully updated coursebook texts and free online access to the MarketingOnline learning interface, it offers everything you need to keep you on course!


              THE COURSEBOOK:

              · Co-written by the CIM Senior Examiner for the Customer Communications module
              · CIM approved content for this year's course
              · Approved by the CIM Chief Examiner
              · Fully revised and updated to fit in with the new CIM syllabus

              Carefully structured to link information directly to the CIM syllabus, each coursebook text is crammed with a range of cases, questions, activities, definitions and study tips to support and test your understanding of the theory.


              Each coursebook includes access to MARKETINGONLINE, where you can:

              * Annotate, customise and create personally tailored notes using the electronic version of the coursebook
              * Receive regular tutorials on key topics
              * Search the coursebook online for easy access to definitions and key concepts

              Definitive coursebook co-written by the CIM Senior Examiner for the Customer Communications module to guide you through the 2002-2003 syllabusPlus FREE online revision and course support from www.marketingonline.co.ukCustomise your learning, extend your knowledge and prepare for those examinations with this complete package for course success
              CIM Coursebook 02/03 Integrated Marketing Communications, First Edition (CIM Coursebook)
              Average customer rating: Not rated
                CIM Coursebook 02/03 Integrated Marketing Communications, First Edition (CIM Coursebook)
                Chris Fill
                Manufacturer: Butterworth-Heinemann
                ProductGroup: Book
                Binding: Paperback

                GeneralGeneral | Business & Investing | Subjects | Books
                GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                All Amazon UpgradeAll Amazon Upgrade | Amazon Upgrade | Stores | Books
                Business & InvestingBusiness & Investing | Amazon Upgrade | Stores | Books
                All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                ASIN: 0750657081

                Book Description

                Butterworth-Heinemann's 2002-2003 CIM Coursebook series offers you the complete package for exam success. Comprising the fully updated coursebook texts and free online access to the MarketingOnline learning interface, it offers everything you need to keep you on course!


                THE COURSEBOOK:

                * Written by the CIM Senior Examiner for the Integrated Marketing Communications module
                * CIM approved content for this year's course
                * Approved by the CIM Chief Examiner
                * Updated material and cases to keep you up to speed with the latest developments

                Carefully structured to link information directly to the CIM syllabus, each coursebook text is crammed with a range of cases, questions, activities, definitions and study tips to support and test your understanding of the theory.

                Each coursebook includes access to MARKETINGONLINE, where you can:

                * Annotate, customise and create personally tailored notes using the electronic version of the coursebook
                * Receive regular tutorials on key topics
                * Search the coursebook online for easy access to definitions and key concepts

                Definitive coursebook written by the CIM Senior Examiner for the Integrated Marketing Communications module to guide you through the 2002-2003 syllabusPlus FREE online revision and course support from www.marketingonline.co.ukCustomise your learning, extend your knowledge and prepare for those examinations with this complete package for course success
                CIM Coursebook 04/05 Marketing Communications (Cim Coursebook 04/05)
                Average customer rating: 5 out of 5 stars
                • Clearly a Market Leader!
                CIM Coursebook 04/05 Marketing Communications (Cim Coursebook 04/05)
                Graham Hughes , and Chris Fill
                Manufacturer: Butterworth-Heinemann
                ProductGroup: Book
                Binding: Paperback

                GeneralGeneral | Business & Investing | Subjects | Books
                GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                ASIN: 0750661925

                Book Description

                Elsevier/Butterworth-Heinemanns 2004-2005 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification.

                Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant, ensuring it is the definitive companion to this years CIM marketing course. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can:

                * Annotate, customise and create personally tailored notes using the electronic version of the Coursebook
                * Receive regular tutorials on key topics from Marketing Knowledge
                * Search the Coursebook online for easy access to definitions and key concepts
                * Access the glossary for a comprehensive list of marketing terms and their meanings

                * Co-written by the CIM Senior Examiner for the Marketing Communications module to guide you through the 2004-2005 syllabus
                * Each text is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory
                * Contains sample assessment material written exclusively for this Coursebook by the Senior Examiner, as well as past examination papers to enable you to practise what has been learned and help prepare for the exam

                Customer Reviews:

                5 out of 5 stars Clearly a Market Leader!.......2003-01-03

                An excellent informative resource, Chris Fill's 'Marketing Communications' is a comprehensive yet easily readable text the content of which is suitable for both marketing student and practitioner. Now in its third edition, it has improved yet again in both structure and content with rearrangement of chapters into a more logical order and with updated content.
                The text has detailed content but succeeds in achieving a theoretical authority which is translated into strategic approaches and practical application, and supported with clearly related examples and mini-case studies. The marketing communications mix and related issues are covered with focus on the individual marketing communications elements and on the critical activity of planning and managing their integration. For students of studying for marketing examinations in higher education and professional Chartered Institute of Marketing (CIM) / American Marketing Association (AMA) level, this is an essential study text.

                For business and marketing practioners requiring a marketing communications reference text this is a valuable resource. Those who do or wish to work in specific marketing communications fields such as advertising or promotion with find this a good background springboard to more specialised reading. Overall a highly recommeded text for students, professionals and business people in marketing and/or business. When its time is due, the fourth edition will be equally welcomed. An excellent marketing text and clearly a market leader.
                CIM Coursebook 05/06 Customer Communications in Marketing (CIM Coursebook) (CIM Coursebook)
                Average customer rating: Not rated
                  CIM Coursebook 05/06 Customer Communications in Marketing (CIM Coursebook) (CIM Coursebook)
                  Maggie Jones
                  Manufacturer: Butterworth-Heinemann
                  ProductGroup: Book
                  Binding: Paperback

                  GeneralGeneral | Business & Investing | Subjects | Books
                  Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                  GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                  ProfessionalProfessional | Test Guides - Graduate & Professional | Education | Reference | Subjects | Books
                  ASIN: 0750666439
                  Release Date: 2005-08-10

                  Book Description

                  Elsevier/Butterworth-Heinemanns 2005-2006 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification.

                  Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant, ensuring it is the definitive companion to this years CIM marketing course. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can:

                • Annotate, customise and create personally tailored notes using the electronic version of the Coursebook
                • Receive regular tutorials on key topics from Marketing Knowledge
                • Search the Coursebook online for easy access to definitions and key concepts
                • Access the glossary for a comprehensive list of marketing terms and their meanings

                • Co-written by the CIM Senior Examiner for the Customer Communications in Marketing module to guide you through the 2005-2006 syllabus
                • Each text is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory
                • Contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam
                  CIM Coursebook 05/06 Marketing Communications (CIM Coursebook) (CIM Coursebook)
                  Average customer rating: Not rated
                    CIM Coursebook 05/06 Marketing Communications (CIM Coursebook) (CIM Coursebook)
                    Graham Hughes , and Chris Fill
                    Manufacturer: Butterworth-Heinemann
                    ProductGroup: Book
                    Binding: Paperback

                    GeneralGeneral | Business & Investing | Subjects | Books
                    GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                    ProfessionalProfessional | Test Guides - Graduate & Professional | Education | Reference | Subjects | Books
                    ASIN: 075066648X
                    Release Date: 2005-08-17

                    Book Description

                    Elsevier/Butterworth-Heinemanns 2005-2006 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification.

                    Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant, ensuring it is the definitive companion to this years CIM marketing course. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can:

                  • Annotate, customise and create personally tailored notes using the electronic version of the Coursebook
                  • Search the Coursebook online for easy access to definitions and key concepts
                  • Access the glossary for a comprehensive list of marketing terms and their meanings

                  • Co-written by the CIM Senior Examiner for the Marketing Communications module to guide you through the 2005-2006 syllabus
                  • Each text is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory
                  • Contains sample assessment material written exclusively for this Coursebook by the Senior Examiner, as well as past examination papers to enable you to practise what has been learned and help prepare for the exam
                    CIM Coursebook 06/07 Customer Communications (CIM Coursebook)
                    Average customer rating: Not rated
                      CIM Coursebook 06/07 Customer Communications (CIM Coursebook)
                      Maggie Jones
                      Manufacturer: Butterworth-Heinemann
                      ProductGroup: Book
                      Binding: Paperback

                      GeneralGeneral | Business & Investing | Subjects | Books
                      Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                      GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                      ProfessionalProfessional | Test Guides - Graduate & Professional | Education | Reference | Subjects | Books
                      All Amazon UpgradeAll Amazon Upgrade | Amazon Upgrade | Stores | Books
                      Business & InvestingBusiness & Investing | Amazon Upgrade | Stores | Books
                      ReferenceReference | Amazon Upgrade | Stores | Books
                      All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                      ASIN: 0750680032

                      Book Description

                      Elsevier/Butterworth-Heinemanns 2006-2007 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification.

                      Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can:

                      *Annotate, customise and create personally tailored notes using the electronic version of the Coursebook

                      *Search the Coursebook online for easy access to definitions and key concepts

                      *Access the glossary for a comprehensive list of marketing terms and their meanings

                      Written by the CIM Level verifier for the Cim Certificate and fully endorsed by the institute to guide you through the 2006-2007 syllabus

                      Each text is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory

                      Contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam
                      CIM Coursebook 07/08 Customer Communications: 07/08 Edition (CIM Coursebook) (CIM Coursebook)
                      Average customer rating: Not rated
                        CIM Coursebook 07/08 Customer Communications: 07/08 Edition (CIM Coursebook) (CIM Coursebook)
                        Maggie Jones
                        Manufacturer: Butterworth-Heinemann
                        ProductGroup: Book
                        Binding: Paperback

                        GeneralGeneral | Business & Investing | Subjects | Books
                        Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                        GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                        Running Meetings & PresentationsRunning Meetings & Presentations | Skills | Business & Investing | Subjects | Books
                        ASIN: 0750685379

                        Book Description

                        BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory.
                        The 07/08 editions contains new case studies which help keep the student up to date with changes in Customer Communication strategies.
                        Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students which can be accessed at any time.

                        *Written specially for the Customer Communications module by the Level Verifier
                        * The only coursebook fully endorsed by CIM
                        * Crammed with a range of learning objectives, cases, questions and activities to test your understanding of the theory

                        Mediterranean Tourism: Facets of Socioeconomic Development and Cultural Change (Routledge Advances in Tourism)
                        Average customer rating: Not rated
                          Mediterranean Tourism: Facets of Socioeconomic Development and Cultural Change (Routledge Advances in Tourism)
                          Apostolopoulos
                          Manufacturer: Routledge
                          ProductGroup: Book
                          Binding: Hardcover

                          Policy & Current EventsPolicy & Current Events | Popular Economics | Business & Investing | Subjects | Books
                          GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                          Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
                          Economic Policy & DevelopmentEconomic Policy & Development | Economics | Business & Investing | Subjects | Books
                          GeneralGeneral | Business & Investing | Subjects | Books
                          Hospitality, Travel & TourismHospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
                          GeneralGeneral | Industries & Professions | Business & Investing | Subjects | Books
                          Production & OperationsProduction & Operations | Management & Leadership | Business & Investing | Subjects | Books
                          GeneralGeneral | Medicine | Subjects | Books
                          GeographyGeography | Earth Sciences | Professional Science | Professional & Technical | Subjects | Books
                          CultureCulture | Sociology | Social Sciences | Nonfiction | Subjects | Books
                          GeneralGeneral | Geography | Earth Sciences | Science | Subjects | Books
                          GeneralGeneral | Travel | Subjects | Books
                          GeneralGeneral | Business & Finance | New & Used Textbooks | Stores | Books
                          All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                          ASIN: 0415180236

                          Courting Failure: How Competition for Big Cases Is Corrupting the Bankruptcy Courts
                          Average customer rating: 5 out of 5 stars
                          • Excellent and well written book
                          Courting Failure: How Competition for Big Cases Is Corrupting the Bankruptcy Courts
                          Lynn LoPucki
                          Manufacturer: University of Michigan Press
                          ProductGroup: Book
                          Binding: Paperback

                          BankruptcyBankruptcy | Business | Law | Subjects | Books
                          Corporate LawCorporate Law | Business | Law | Subjects | Books
                          CourtsCourts | Procedures & Litigation | Law | Subjects | Books
                          GeneralGeneral | Law | Subjects | Books
                          Corporate LawCorporate Law | Business | Law | Professional & Technical | Subjects | Books
                          CourtsCourts | Procedures & Litigation | Law | Professional & Technical | Subjects | Books
                          All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                          ProfessionalProfessional | Qualifying Textbooks - Fall 2007 | Stores | Books
                          Similar Items:
                          1. Debt's Dominion: A History of Bankruptcy Law in America Debt's Dominion: A History of Bankruptcy Law in America
                          2. Republic of Debtors: Bankruptcy in the Age of American Independence Republic of Debtors: Bankruptcy in the Age of American Independence
                          3. The Logic and Limits of Bankruptcy Law The Logic and Limits of Bankruptcy Law
                          4. Lawyers Crossing Lines: Nine Stories Lawyers Crossing Lines: Nine Stories
                          5. Foundations of Bankruptcy Law (Foundations of Law Series) Foundations of Bankruptcy Law (Foundations of Law Series)

                          ASIN: 0472031708

                          Book Description

                          LoPucki's provocative critique of Chapter 11 is required reading for everyone who cares about bankruptcy reform. This empirical account of large Chapter 11 cases will trigger intense debate both inside the academy and on the floor of Congress. Confronting LoPucki's controversial thesis-that competition between bankruptcy judges is corrupting them-is the most pressing challenge now facing any defender of the status quo."
                          -Douglas Baird, University of Chicago Law School

                          "This book is smart, shocking and funny. This story has everything-professional greed, wrecked companies, and embarrassed judges. Insiders are already buzzing."
                          -Elizabeth Warren, Leo Gottlieb Professor of Law, Harvard Law School

                          "LoPucki provides a scathing attack on reorganization practice. Courting Failure recounts how lawyers, managers and judges have transformed Chapter 11. It uses empirical data to explore how the interests of the various participants have combined to create a system markedly different from the one envisioned by Congress. LoPucki not only questions the wisdom of these changes but also the free market ideology that supports much of the general regulation of the corporate sector."
                          -Robert Rasmussen, University of Chicago Law School

                          A sobering chronicle of our broken bankruptcy-court system, Courting Failure exposes yet another American institution corrupted by greed, avarice, and the thirst for power.

                          Lynn LoPucki's eye-opening account of the widespread and systematic decay of America's bankruptcy courts is a blockbuster story that has yet to be reported in the media. LoPucki reveals the profound corruption in the U.S. bankruptcy system and how this breakdown has directly led to the major corporate failures of the last decade, including Enron, MCI, WorldCom, and Global Crossing.

                          LoPucki, one of the nation's leading experts on bankruptcy law, offers a clear and compelling picture of the destructive power of "forum shopping," in which corporations choose courts that offer the most favorable outcome for bankruptcy litigation. The courts, lured by big money and prestige, streamline their requirements and lower their standards to compete for these lucrative cases. The result has been a series of increasingly shoddy reorganizations of major American corporations, proposed by greedy corporate executives and authorized by case-hungry judges.

                          Customer Reviews:

                          5 out of 5 stars Excellent and well written book.......2007-01-09

                          Great book, explains how companies can abuse the bankruptcy court system. Very well written, and interesting for a general audience.

                          Manage Your Own Financial Future
                          Average customer rating: Not rated
                            Manage Your Own Financial Future
                            Inc Vesmark
                            Manufacturer: Vesmark Inc.
                            ProductGroup: Book
                            Binding: Paperback

                            Financial PlanningFinancial Planning | Personal Finance | Business & Investing | Subjects | Books
                            ASIN: 0965029301

                            Books:

                            1. I'll Grant You That: A Step-by-Step Guide to Finding Funds, Designing Winning Projects, and Writing Powerful Grant Propos
                            2. Inside the House of Money: Top Hedge Fund Traders on Profiting in the Global Markets
                            3. Inside Volatility Arbitrage : The Secrets of Skewness
                            4. Interest Rate Risk Modeling : The Fixed Income Valuation Course
                            5. Investing for Dummies, Second Edition
                            6. Investors in Your Backyard: How to Raise Business Capital from the People You Know
                            7. Long-Term Secrets to Short-Term Trading
                            8. Mathematics for Finance: An Introduction to Financial Engineering (Springer Undergraduate Mathematics Series)
                            9. McGraw-Hill's Interest Amortization Tables, Third Edition
                            10. Modern Investment Management: An Equilibrium Approach

                            Books Index

                            Books Home

                            Recommended Books

                            1. History: Fiction or Science
                            2. Ends of Empire
                            3. Cellular Physiology of Nerve and Muscle
                            4. Enzyme Kinetics and Mechanism
                            5. Evolution for Everyone: How Darwin's Theory Can Change the Way We Think About Our Lives
                            6. Fish! A Remarkable Way to Boost Morale and Improve Results
                            7. Demon in My View
                            8. Usonia, New York: Building a Community with Frank Lloyd Wright
                            9. Classic America: The Federal Style and Beyond
                            10. Feeling for Books: The Book-Of-The-Month Club, Literary Taste, and Middle-Class Desire